Apex & Robert E Lee Moving & Storage Co, Inc

WARNING: Totally misleading. Came to give an estimate. Told us the final payment would not exceed 110% of the estimated weight/​cost. In the end, we were 1500 lbs above the estimate. They then tried to charge us more and said we signed a non-​binding estimate therefore we must pay the full amount of the weight in the end.
We are paying the total cost in the end as we signed paperwork but VERY disappointed to learn all of this on our drive to our new home out of state and with them having our belongings in their possession.
Furthermore, they used our boxes as sleds down the stairs and crushed our boxes. Also, movers left trash in our yard.
All around, unprofessional. Recommend using someone else.

When thinking about an appropriate review, I thought it would be important to separate my thoughts into two parts. My first interaction was with the front office folks. They were certainly nice and professionally. However, I felt like I was nickeled and dimed on quite a few hidden fees and verbal commitments that weren’t followed through with. My recommendation would be to be very careful about specific arrangements you’re making with them, and to not expect your estimates to be in that general ball park.
The next piece is the movers. They were overall professional, and definitely had an art to their skill of packing. I was impressed. The drivers were responsive and accommodating as needed.
If I were to move again, I would likely put my money towards another company. It would be interesting to see how they compare.

DO NOT make the mistake of hiring Apex… your belongings will disappear and get damaged… and APEX could care less once they get your money. If I can save just one family from making the mistake we made, I’ll feel a little better.

I used this company 2 years ago to move my belongings and store them for about 6 months while I was relocating. They may do well on total house moves, but coordinating the packing for a split household was a nightmare tho I went through and had things placed in corners and specific cabinets with yellow sticky notes on them, I still had to go behind the packers and ask them to pack things they’d missed. I found out during unpacking they’d also packed several things they shouldn’t have. It was several months after delivery before me and the person who stayed in the house were able to get everything shipped back and forth to each other. Considering some of these things were heavy floor lamps, you can imagine the additional cost and frustration.
Coordinating their delivery to TX was also nightmarish. We had one date arranged, then they changed it to a week I was traveling and they threatened to not deliver my goods for 2 months unless I changed my plans. I changed my plans, then they wanted to deliver everything the week of my revised travel plans! Once we had a plan established, there were several more changes with the transporters due to poorly scheduled shuttles to them while they were en route, their wanting to visit family on their way to my city, and their ignoring explicit directions on how to get to my storage unit.
The delivery men arrived hung over and were irritable with my wanting to inventory all the boxes to make sure everything arrived, as I’d been instructed to do. They also became impatient when I insisted on inspecting the expensive items and documenting the damages. I have fine furniture and antiques that came to me with scratches and dents because it had not been wrapped in blankets. I had leather furniture that arrived with holes and gashes because it had not been protecte. My aluminum patio furniture arrived with scratches also. Incredible.
I did purchase insurance, but was unable to find the paperwork or interpret it sufficiently to file a claim in the 6 months available to do so. I also found the person who sold me this service was largely unavailable during the delivery and complaints process, though his assistant did try to compensate for his absence.
This company markets themselves as being reputable because they provide moving services for our military. Extremely disappointing from so many aspects…