Bed Bath & Beyond

Bed bath & beyond is one of my favorite store!
I went there today to buy the T-​Fal healthy fryer. After searching and reading all the reviews about it, I decided it worth the money. The retail price for this fryer is $ 200. But bed bath & beyond have 20% off coupon, which is a big save to buy it here! I walked into the store and saw the display model, it looks big enough for a family of 4– Yahhh. With all this excited, I looked on the shelf around and didn’t see any boxes of the fryer! I reached to one of the store staff and asked to get one of it. The staff member checked around and in the computer and with apology he said «we out of it» I was very disappointed to hear that, but immediately he offer to order one online or to get the display in half a price. Because I want to use it tonight and I didn’t want to wait a few days to get it, I bought the display in only $ 80 after coupon and discount. Wow what a deal I’ve got!
Before I bought it I was making sure I’ll be able to return it, in case it won’t work well or I won’t like it. The cashier said «there’s no problem, our store policy has no limit of time». Wow I did not know that!
This is costumer service!!! They did make sure I’m satisfied!!!
Thank you!!!

I truly believe this is the «Nordstrom» of housewares. If you have a receipt, they will take back anything you’ve purchased even if it has been well worn out. Up until recently they would even do it based on your word without a receipt. I brought in a sauté pan I had paid $ 235 for, because the Teflon was worn out even though I don’t use metal utensils. I ended up choosing a stainless steel replacement that was $ 285, but with the coupon applied to the new item I ended up with a credit! Another bonus, my original purchase was in Feb 2005! I also learned that Teflon needs to be heated up slowly so the material lasts. I will forever be a Bed Bath and Beyond customer because of this incredible service, thank you so much!

This review is a bit delayed but the service I received hasn’t been forgotten.
About a year ago I was in looking for a new bedroom linen set and I was being helped by Carol. They didn’t had what I liked in stock and Carol set it up to be shipped right to my house from their warehouse.
I was able to get all that I wanted and in a easy quick manor.
Carol has a great personality and work ethic, I continue to shop at this business.
It’s nice to see that employees still know what customer service is… Keep up the great work Carol!!!

I was extremely impressed with the customer service at the SLATEN Ranch Bed Bath and Beyond. I had purchased a coffee grinder about two months ago and today it stopped working. I called and they told me to come down and they would take care of it. When I arrived, employee Bonnie immediately exchanged the old one with a new one. No questions asked. Kudos BB & B… You nailed it!

Haven’t been in here for a while, but I was in search of a replacement shower hose. Not with the shower head, but JUST the hose. Because mine cracked & the don’t sell JUST the hoses anywhere else, because they want you to spend $ 40+ to buy a new shower head & hose set every time the hose cracks! Okay, okayyyyy… I’m done ranting!
So I asked Edward if they sell JUST the hoses & he said he’s never seen any store sell the hoses without shower heads. But he did sell me the hose that went to the display model, which was beyond awesome! Edward went above & beyond to help me out, and I just wanted to show my appreciation by writing this review, and hopefully it’ll bring more business into the store & possibly get Edward a raise, promotion, some kind of trophy, or maybe just a Starbucks gift card from management!
Thank you again! And I hope Bed Bath & Beyond starts some kind of hose revolution. And starts to sell JUST hoses! I know I’m not the only one with this problem!

This review is based solely on today’s visit. I love Bed Bath and Beyond but today’s service irritated me. I purchased a soap dispenser that was on sale for $ 19.99. The original price was $ 34.99. When I opened the package, it looked as though it has been opened before. There were batteries already in the dispenser even though the box said batteries not included. I realized that the dispenser does not work so I go to return it. When I got to the register and told the woman I want to exchange it for a new one because it doesn’t work, she asked if I have a new one. I said no. I assumed they would get me a new one. She asked me to get a new one and come back. She set my other items aside and helped the next customer. So of course I have to go back in line and wait until she finished helping other customers. They didn’t have the exact item so I said I’ll just take my money back. She said, «okay. Do you want to put it towards your other items?» I say, «sure». She charged me the remaining amount, put my receipt in the bag, and wished me a good day. I look on the receipt and see that she only gave me back $ 10.00. My soap dispenser was again marked down another $ 10 as of today so she only credited me $ 10. What kind of sense does that make? I purchased an item of $ 19.99. I’m returning it because it doesn’t work so I expect the full $ 19.99 back.

This place lost my business forever. My husband and I have been shopping at this outfit for at least 20 years. We were registered there for our wedding.
A friend had given me a gift from Bed Bath that I had already received as a wedding gift. This was for my birthday. I did not have the receipt but the item was unopened on its original packaging. Took it to Bed Bath to exchange. Found what I wanted and went to the register with both items. The cashier said to me:“I did not see you walk in the store with this. I need to do an inventory to make sure it was not stolen before I exchange it. I am not happy when called a thief. She also asked for my id to check and make I do not have a history of returning items without a receipt. Add insult to injury? I am now a habitual cheat. The manager was walking by and I complained to him. At first he claimed they did not carry the item which is bull as it was clearly on their shelves. He went to check then started doing inventory. When I grabbed my item to leave. The clerk completed the exchange.
If she had taken the time to look up my account instead of accusing me of stealing, she would have found that I have spent thousands of dollars at that place on the last 5 years alone since I bought my house.
Well never again.

I LOVE Bed Bath and Beyond. But the 1 star is for the service at this location, not the store itself. So tonight I came in to purchase a couch cover. I found one, with no help from anyone and at check out, there were two women behind the counter. One was sitting, a dirty blonde haired woman with tattoos on her collar bone, and the other was a pregnant brunette. They were chit chatting about the iPhones the entire time I was being rung up. Neither one of me said hello or asked me if I found everything okay. The only thing she said to me was to tell me my total. They just talked to each other the whole time. No goodbye, no have a good night. Nothing. RUDE!!! Being in customer service, I was completely shocked. I’ll never return to this location again. Even if its 5 min from my house. I’ll go to the Pleasant hill one instead, near my work.

I shop here often so I was pretty shocked the last time I came in tried to bring up the 20% coupon on my phone and it would not work the cashier said she knew it probably wouldn’t work, which at that time any other cashier would not even hesitate to give the discount to me but this girl just said sorry and continued the check out
Not very good customer service

Just had the best experience! Bought a seasonal item a few months ago and on its second use it broke. I spent a pretty penny on it so I was not a happy camper. Figuring they wouldn’t return it — took the receipt and the item to see if it had a warranty. She said they back every product they sold and refunded me my money on the spot. — am a customer for life. — love me some BB&B!!!

I would not suggest this bed bath & beyond. It is very disorganized and no workers were in site to help me or anyone. (Resulted in many people leaving frustrated) They need to get it together ASAP.

This is a great place to waste time, but I don’t usually buy anything. Maybe someday, when I am older and (hopefully) wealthier, I will come here to buy random things for my house.
Also, I hope my mother never finds out about this store or she will never want to leave.

I love the smell of Bed Bath and Beyond! Came in looking for a espresso machine and Krystal helped me out. She was knew everything about coffee machines! She suggested what bar pressure to get, automatic versus manual, and what brand is the best, almost like she worked for Starbucks too :) When I got to the cashier I realized I had left my 20% off at home and she told the cashier to give it to me anyway. Everyone here was extremely helpful. Great customer service!

I loveeeee BB&B… I could walk through this store for hours and hours and hours and hourrrrssss… I love the kitchen section, K-​cups, all of it, very nice store…

This place is awesome to shop for your home. I always find the greatest deals with picture frames, kitchen sets, towels, etc. Bed Bath & Beyond also always sends me the best coupons.
My only complaint about this place is it’s too crowded since the location is so small. I wish it was a little bit bigger so people aren’t pushing and shoving into you.

Okay… Bed Bath and Beyond. I have a bone to pick with you.
Why do you hide your popover pans? The first time I came in, I couldn’t find it on the shelf. I had to ask if you had any in the back. After waiting for 15 minutes, there it was in all its glory.
Well I made some popovers that night and they only happened to be the yummiest cutest things and way better than sliced bread in my opinion, so I came back the next day to buy another pan so I can make more at one time. They were all gone AGAIN. I had to ask AGAIN if they had any in the back. Thankfully, there was one.
AND to top it off, I just went to Cost Plus next door recently, and I found the exact same nonstick popover pan for $ 8.95 and heavily stocked. How much did I pay for 2 pans at Bed Bath & Beyond? 32 bucks — $ 16.95 each. Goodness gracious. I was served a big one.
Tis the season for those yummy, custardy popovers. But take it from me: buy the pans at Cost Plus instead.

This used to be my favorite store for home goods until they began to bring in some really cheap stuff. By cheap I mean those ‘As Seen On TV’ products such as the Snuggie, Sobakawa Cloud Pillow and I can’t forget the Shake Weight to name a few.
Aside from those hideous items, they do still keep a respectable stock of Oxo kitchen gadgets as well as high-​end cutlery, nice bedding, candles, etc. I also have to give them props for great and always friendly staff. When needed, you’ll find me here otherwise I’ll be at some of the higher-​end shops.

Nice staff most of the time and really good products at a decent price. This store always smells sooo good too!

BB&B has a lot of goods for the home, clean stores, and a solid selection. It’s nice and bright inside and the selection is pretty good.
The best aspects of this store is the location and staff. The couple times I’ve visited the store, I’ve been asked if I needed any help and was shown exactly what I needed. They we’re pushy and over bearing. The location is in the Slatten Ranch shopping center, which makes it convenient for all your shipping needs. Since there are so many stores around there, it’s hard to not find what you’re looking for. The last visit, we needed to buy a book near by when I remembered I need those tub/​shower anti slip stickers. I received right away and found them quickly. Done! Thank you!

Oh how much do I love Bed Bath and Beyond.
I am literally like a kid in a candy shop every time I step in here. I absolutely love this store, so much to the point that I have nearly gone broke shopping in it.
I am always greeted with a smile everytime I come in, which always creates a warm and inviting atmosphere. I also go to the one in pleasant hill which is also great. They have everything you need and more. Items you did not even realise you needed… seriously
There product are for the most part of good quality, They have a wide selection of styles to choose from that’s amazing! They are modern, stylish and addicting!
They always keep the store bright and extremely clean. There items are very well organized in a manner that’s easy to find and the service for the most part is friendly and helpful.
Certain items can be a little pricey, however that goes with good quality that will last.