Ultimate Car Wash & Detailing Center

The worst! They were great up until a few years ago, and since then all downhill. Had a repaired seat, which I had done less then a month before going to them, when they did car they reopened it, covered it with my car pillow and never said a thing. Consider my rating as zero stars!

Was recently there and paid for wash and tire cleaner. When I got home there were scratches 10 inches off the ground all around the car. Spoke to the owner, she denied they did it. She refused to show me the brushes. Something metal had to have hit the car, but she just no. Customer service was awful. If you value your car go to a touch less shop. All I can say is I don’t recommend this place. Buyer Beware!!!

This was my first detail experience… my car looked fantastic! I think the inside was cleaner than when I first bought it (used).
Although being extremely happy with how clean my car was, the dial for my fan (A/​C and heat) suddenly was not working correctly. I did call and bring it back thinking maybe it was still damp? And they were very accommodating with the whole situation, unfortunately trying to dry it out more did nothing. I had to bring it to the dealership to try and find a solution to the problem.
Have not heard back yet what caused this problem, hoping it was just some freak coincidence and not the solution they use to clean. Will update when everything is figured out, still giving 3 stars because my car really does look amazing.

This past Sunday, I visited for a car wash to clean my car of all the grime and road salt that comes from winter time driving. I paid for the services and got in line. This facility uses an automated track system to push the vehicle through the cleaning system, so I entered the tracks, put my car in neutral and let the car roll through the washers. There was a Jeep that was in front of me in line and as my car entered the wash, the Jeep somehow fell out of the tracks. The track and brush system was shut down temporarily to get this Jeep back onto the track. I watched as the crew got the Jeep back on the tracks and started up the machines again. When my car was three quarters of the way through the wash, the Jeep again hopped out of the tracks. At this point the wash didn’t stop as it did previously, instead while the Jeep was stopped unable to move, the track system kept pushing MY vehicle. The distance got smaller and smaller until my front bumper was crunched into the rear bumper of the Jeep and I was unable to stop any of it since the track system was pushing my car. It was AFTER the collision took place that the wash system was shut down again. The manager on duty stated that fault lies on the owner of the Jeep in front of me, however, this accident happened on the car wash facility’s property while under control of the car wash’s self-​propelled track system. I advised the manager that I would like to speak with the owner as the wash’s insurance should be notified of this collision. I have not yet received a call from the owner, nor been able to contact him in any fashion. I have spoken to management since then and have been told again and again that it was not the fault of the car wash and I should pursue the owner of the Jeep!
As a business owner myself, I wouldn’t dream of not addressing my customer’s concern over an incident that happened on my premises. The fact that the owner will not even speak with me regarding the incident is what is most disturbing.