Office Max

This is in regarding the Impress Printing Department at this particular Office Max. The technicians who work at this printing department are phenomenal. They will go the extra mile to make sure your order is correct and will do what they can to make you happy (literally holding the door open if you get stuck in traffic and get there a minute after they close!). They are SUPER friendly and always very nice — even when they’re swamped and overworked. These people are great at making sure you’re getting the best deal as well. I’ve been getting our church bulletins printed here every week for the past 3 years and recently some business materials printed there and it’s all been a very pleasant experience. I *highly* recommend their print department!

I needed to have a nonstandard size music book rebound in a spiral. The business center personnel were courteous and helpful, spending time with me asking questions to make sure I got what I needed.
This was the second center I went to. The first one was not able to answer basic questions

On a recent visit to the area, I needed some office supplies.
In the past, I’ve had some good experiences at Office Max with very helpful sales staff. This store was very average but nothing exceptional, and the service was adequate.

As for the Office Max part of things, this is the same as any, I think.
As for the PC fix, this is a good place to go, especially if you’re having just minor issues. My computer turned out to be a major fix, but we brought the PC back three times until we were sure everything was cleaned up, and the guys did it happily without charging extra. If you go for PC work, get Jason to do it! The others aren’t as knowledgable.

The single star is not a mistake, I would rate this business a zero if it was possible. This was, by far, was the worst ever for me at a business in the Apex area.
After having my previous cannon MP730 multi-​function printer wear out a printer head, I researched Cannon online and selected one of their new Pixma models that seemed to suit our needs. I next visited
to check on availability and confirm a local price. Best Buy showed a sales price that matched Cannon’s suggest price, so I was prepared to buy it there after their online system indicated the Cary store had it in stock. I then had a second thought and decided if I could find another store closer to my house that offered it for the same price, I would go there to avoid the trip to Crossroads in Cary. I was pleasantly surprised when I visited OfficeMax online and found that they not only offered the same printer for sale, but that it was advertised at a price 25% below Best Buy over the July 1^st weekend.
My family and I visit this Apex Office Max location and immediately found the printer that interested us in-​stock and on the shelf at the 25% off price. Just after beginning to look at it to ensure is was acceptable for our needs, we were greeted by a sales associate who asked if we needed any help with printers. We said we’d researched them online and knew the one we wanted (we were standing in front of it) He told us that he didn’t think it was a good choice and that we should consider the «newer» one because only the «new» model would work with wireless devices like phones & ipads. This struck us as odd because the model we’d selected was indeed the newest Pixma model… assuming Cannon USA’s website is to believed. He insisted that the model we’d selected would not work with wireless devices. I then pointed to the «Wireless» and «Airprint» information on the device and told him this was indeed wireless and that Airprint was an Apple name for wireless printing and could only be found on a wireless device. He didn’t seem to know what I was talking about. I had also previous researched the model and knew before I got to the store that is was completely wireless and would work with all of our Apple devices.
We told the sales associate that we appreciated his help, but were ready to buy the printer and that we were confident it was right for us. I tried to start getting the printer off of the shelf, but he interrupted me and told us that he had something he wanted us to consider. He then told us that he wanted us to make a deal with him to buy a $ 50 warranty package that included a «high speed USB cable» because it was a «great deal» since we would have to buy the USB cable for $ 30 anyway (BTW… that was $ 30 for a 6-​Foot USB 2 cable apparently) After telling him we weren’t interested, he asked us why. I told him I wasn’t concerned about the quality of the product because I’d had one previously and he asked how long we’d had it. When we told him 9 years, he again pushed their in-​store «extended warranty package» on us. When I told him I didn’t need or want it, he seemed to disappear, which we actually thought was a good thing!
As if that wasn’t enough, what happened next was unimaginable. While I was getting the printer’s box off the shelf, the manager of the store, Jason, came up to us and in a consending and agressive demeanor, and pitched the extended warranty /​USB package again! I literally thought we must be being filmed for some sort of customer service special on what not to do in sales, client management, and retail operations. But no, this was no training video, Jason was seriously asking us again why we didn’t want their in-​store extended warranty. He even went so far as to tell ask us if we realized that this printer was «only going to last two years.» Yes… he actually said that. I wonder what Cannon would think of the way OfficeMax was representing their products. It was all we could do to maintain our composure at this point. We just wanted to get out of there. Frankly, I would have left without the printer at that point, but they were the ones offering it at 25% under market value and I didn’t want to drive around looking for another one elsewhere on a Sunday afternoon.
I should note again the comedy that can be found in this entire incident. They know so little about their product that they are selling that they don’t realize you don’t need a USB cable for a wireless printer… hence the «wireless» part. Why on earth would you use a sales pitch like «you have to buy a $ 30 cable if you want to use this printer, so you should just buy the warranty that includes the cord for $ 50» on a device that doesn’t have to be plugged into anything but power? Yikes… I know its common for the consumer to be knowledgeable about products these days given the access to online comparisons and research, but selling something with so little knowledge of the product is shameful.

Average office supply store. I have noticed, however, that they tend to have a hard time keeping sale items in stock.