R S Fincher & Co

Worst HOA ever and the most expensive. Voicemail never returned. HO dues always going up no newsletter no communication. Selectively apply the 'RULES' to easy target people ONLY. Multiple standards.

Our representative from RS Fincher, Christine, has been short, rude, sarcastic and not terribly helpful. Phone calls are not always returned and she acts like she is doing you a favor by speaking with you. No, I don’t call frequently and pester her. Who pays her salary anyway? Very poor customer service. RS Fincher should pay attention to customer complaints about their employees. Christine needs an attitude adjustment.

I am a homeowner on the board of a property R S Fincher manages. Before Fincher, we had two other management companies that were horrible. We found R S Fincher and have stayed with them now for over 15 years. Many other property management firms assign too many properties to a rep and they get overwhelmed with requests. The reason R S Fincher is well above average… the staff at R S Fincher are given only a few properties each to manage. That allows them to truly handle the requests made to them by the board.
Case in point: we had a homeowners association board meeting on a Wednesday. At that meeting we asked the R S Fincher agent, Jeff Rowles, to get us a quote on cutting down some trees. The agent recommended two tree services that have done good work for them in the past. On that Friday, we had two quotes emailed to us. That’s what a good management company does.
The other reviews are clearly from homeowners who don’t understand that a property company merely carries out the directions given to them by the board of the homeowners association. A property management company does not raise the dues. A property management company does not cut the grass. R S Fincher is an excellent property management company.

lousy job up-​keeping Lockridge Lakeside Condominiums
I have not had a great experience with R.S. Fincher maintaining Lockridge Lakeside Condos for the last 7 – 8 years that I’ve been living there. It appears that they cannot perform a consistent maintenance and cleaning of the area. To my understanding, the area and stairwell are to be cleaned on a weekly basis BUT that is NOT AT ALL happening. You would see their hired people this week cleaning, then you don’t hear back from them for another months or so and even then you are lucky if they show up. I own a 3 bedroom top floor condo and pay $ 238 per month for HOA. that’s a lot of money for Cary. Sometimes I think the cleaners don’t bother to come up to the top floor because the other floors seem to be a bit cleaner. Unfortunately I cannot attach pictures but if you visit the area around my condo and my neighbor’s entrance, you can see it for yourself how the carpet looks almost black because of layers and layers of burned bugs, on top of that spiders everywhere. I would not recommend this company at all. I’ve been emailing them since 2008 (have the emails and pictures) for their inconsistent lousy maintenance job and had not had a good experience with them. couple of times I heard, they changed their cleaning company but have not really seen a better change.

Horrible company. Always raising HO dues. Work is slow to ever be completed and a slew of problems for a property I owned. I had the exterior walls re done as they were rotting. That is part of their agreement as condo management. I was home when they were reinstalled. I head the worker through the paper thin walls say everything was rotted and it would never pass inspection. When I called about the comment I myself heard I was told it wasn’t true and it didn’t matter. They also sent a hammer through the drywall because it was so bad. After 9 months of calls and a threat to report them to the BBB they finally fixed the interior with an apology. We also paid for termite inspections. As I sold the condo my personally hired inspector said there was extensive damage and he believed that the termite inspections were never done properly for the last 5 years or so. OMG are you kidding me!!! What do we pay for if service is not done properly. I will never buy a condo again or use R S Fincher & Co Llc. Stay away from them. They are the worst property managers I have ever encountered.