Matthews Tire

My boyfriend and I called Matthew’s at 6:30 on a Friday night having frantically searched for a place that was open to change my flat tire. Although they were closing in a half an hour, they told me to come by and they would take care of it. Dave, who we assumed was the manager, was exceptional. He joked with us, made us laugh and was one of the most pleasant individuals I have ever encountered at a car repair establishment. My boyfriend and I both felt bad about them having to stay open later but Dave assured us it was no problem. 20 minutes later, the tire was replaced, Dave gave me some advice about when to change the next ones and we all got to go home. We will definitely be returning to Matthew’s Tire in the future.

I rolled into town on a flat, checking into a downtown hotel in a hurry at the end of business hours on Friday, not a good situation. The tow truck driver brought me to Matthews actually by accident, I had found a different tire place using Google, but it all worked out as this place was open until 7 on a Friday, they took me in and replaced the tire with a high quality new Good Year comparable to the other three I had on the car, in and out in about 20 minutes just before closing time. The total charge of just a sawbuck above a C-​Note was reasonable. I was in that desperate situation of being out of town with a car problem, it was quite the relief to have the fair and competent treatment I got at this place. The young lady handling the business end was polite, competent, quick and efficient, pleasantly free of any scripted corporate insincerity or jargon. The young mechanic who changed the tire did a good job, no problems with the seal miles down the road. The waiting room is clean and comfortable, the customer toilet surprisingly so as well. And, I got a free calendar. This is the most convenient location to downtown Appleton, or to the nearby stretch of highway 41.