Edible Arrangements

I ordered an arrangement about an hour and a half ago, for my landlord who is recovering from surgery. She just thanked me for the lovely arrangement. Great and prompt service! I cant comment on quality of fruit since I didn’t have any, but I’m pleased that the order and delivery was smooth.

We love edible arrangements! Our firm uses them a few times a month and we have had great experiences every time! Larry has been great to work with for all of our orders, seriously the chocolate covered strawberries are amazing.

Simply awful experience! Store manager who answered the phone was beyond rude. We had received a delivery two days ago — mold already growing on the blueberries. When I called to inquire how long I could expect blueberries to be fresh, she lit me up stating «Same day! I wouldn’t make an arrangement and deliver it two days later» — wth ??? Well, right, you should deliver fresh fruit… some that lasts more than one day…
Ultimately, she offered to deliver some blueberries to us — honestly, I don’t want your damn blueberries… I’d have liked you to say, «I’m so sorry to hear that!» or at least some sort of an apology. I’ll never order from here again!
UPDATE: Apparently, it was not this store who actually delivered the arrangement, however they were still incredibly RUDE! The actual store contacted me and was beyond apologetic, asking what they could do to make it up to me. Again, not that I wanted anything, but that is true service recovery and good customer service. Too bad this Arcadia store never learned about that…

Someone sent me an arrangement for Christmas, it was supposed to be delivered to my office on Christmas Eve, instead they left a card stating that they couldn’t deliver because my office was closed, even though we were open? I called when I got the notice and the woman who answered the phone was so rude and said her employee was right! I am pretty sure I know whether or not my office is open. Either way, they were supposed to deliver the arrangement the Thursday after (Dec. 26^th) and here we are February 3^rd, and I am still waiting. Would never use this place if I was going to send someone something, and the person who sent it to me never got their money back either.

Eliot, The Manager there is Great! He definitely leads by example and made my customer experience there a delightful one. I will definitely recommend my Friends and Family to him!

I placed an order for delivery on Valentine’s day, and unfortunately they were having issues with a driver, which is very understandable due to the high volume of orders for the holiday season. Thankfully they were able to re-​deliver it to us on Friday! They even re-​made the order so it was nice and fresh and very delicious! and they were kind enough to add balloons and a teddy bear for free! ARCADIA is by far the BEST edible arrangements I have ever ordered from. I will continue to give them my service!!! :)

I have not received BAD SERVICE in a really long time and this place definitely accomplished that for me. I should of read the reviews before ordering from this place, that was my mistake. I ordered chocolate covered strawberries for my boyfriend for Valentines Day. I kept trying to check the status of the order but it just kept saying «we are arranging your order» so I kept trying to call but the phone lines were busy all day. Not until 630pm I got a hold of them an they told me their drivers were still delivering. What upset me was that it was being delivered to a business and they said deliveries would be sent out before 5pm and it was already 630. The girl on the phone was not apologetic at all and told me if I want a refund to call tomorrow and ask for Elliot the Manager. Instead of trying to make things right she just said call tomorrow. Not only that shes like we can deliver them tomorrow. THE DAY AFTER VALENTINES DAY! I wonder how many valentines day they ruined for people? So anyways, I call the next day and of course Elliot is «busy» and the girl says she can do the refund. They dont try to see if theres anything they can do for me they just say, OK I CAN REFUND YOU. That is BAD CUSTOMER SERVICE. They definitely do not go above and beyond for their customers. So I decided to just send the strawberries anyways and she gives me $ 6 off. Sure if that’s all you’ll do for me, then Ill take it. However, when they do finally send it, my boyfriend said they were old and not fresh. Why would I want to send him old strawberries? I should of just made it myself and save lots of money. So I call back again on Saturday and ask for the manager Elliot again and of course hes «busy». So I let the girl know how disappointed I am with their service. Im pretty sure she didn’t listen to anything I said she just said «ok ill refund you» I wonder if it’s a bunch of young kids that work there? Anyways, good luck to this store! I wonder if this store will last very long? I will definitely never ever order from this location again.

Worst service! DO NOT ORDER from this location. Do yourself a huge favor & use Glendora location instead. Order was placed on 2÷7÷13 well in advance for Valentines. They deliver to Santa Anita mall at 9:15am when they were clearly told Mall opens at 10am. Than they promise to call back for re-​delivery & fail to deliver to come through on that. A call is finally made to us at 7:15pm after they close to say I can have delivered the next day. Seriously what is the point of that Mgmt??? This is the 2^nd year in a row this location has screwed us & I highly recommend everyone to not use this location. Poor Mgmt, poor delivery people and poor customer service reps. Thumbs down across the board & not even 1 star is deserved. Thanks for ruining our Valentines Arcadia location.

SO HAPPY! I got one of these for a party I was throwing, looked just like the picture and tasted great. Love the chocolate cinnamon apples! And the manager was so great on helping me choose the right one for my occasion. Also I needed it a specific time and they told me they couldn’t promise but they would try their best and it got there right on time! will be using them again

Ordering via the phone was a breeze. The guy that I spoke with was really nice and helpful. Same day pick-​up was available. Unfortunately, the product itself was nothing to be desired. I ordered an arrangement and the fruits were unripe, bland, or sour. It was good to look at, but not good to eat.

I needed a last minute gift on Valentine’s Day and went to the Arcadia store… they were extremely busy but still remained friendly and took my order… saved the day and the arrangement was terrific and the fruit yummy!

My experience with this location is not very good. The fruits are not sweet. I prefer order from the San Gabriel location.

I suggested ordering an arrangement to my mother for one of her friends on the friends birthday. She called a day ahead and specifically asked the employee if they would be able to deliver before noon. The employee told her that they could. The day the arrangement was to be delivered, my mom asked to make sure it was delivered. When I called, I was told that there was no way to track the arrangement and she couldn’t help me. Knowing from my own experiences that tracking was possible, and not wanting to get frustrated with someone who I had clearly hit the wall with, so I asked to speak to the manager.
It was 1:30pm and from the manager I learned that not only had the arrangement not gone out, but that there were not notes stating that the business would close early… After some initial frustration the arrangement was delivered.
The situation was annoying to say the least, hence my 2 star rating, but I will say that given the circumstances, the manager went over and above to accommodate us. He even called me to let me know the moment it was finally delivered. All in all it worked out. I would be willing to try this location out again because of that manager’s diligence and accommodating attitude.

I placed my order at 9:45am and the order was delivered at 2 :-) Perfect! And in perfect condition too.
I just wish they weren’t so pricey.

I decided to be spontaneous one day and wanted to order an arrangement and have it delivered to my boyfriend the same day. It was 3pm and I gave the store a call. The website that I went on says that the store closes at 7pm. When I asked if I was able to place an order and have a same-​day delivery, she told me they don’t do deliveries anymore after 3pm. I was like hmmm… but don’t you close at 7pm? She said yes but that I can come pick the basket up myself. Well, if I wanted that I wouldn’t have ASKED for it to be deliver. I don’t live in Arcadia; I live an hour away. This store is in Arcadia and all I wanted was to send a basket to my boyfriend who is also in Arcadia. It’s like down the street! Needless to say, they were not very accomodating. I called the Alhambra store which was WAY further and they were more than happy to assist me.

I wanted to order some chocolate dipped strawberries and pineapples but they didn’t have it on their website. I called the Pasadena location and they told me they couldn’t customize my order because it wasn’t in their system. I called this location and it was no problem! The person on the phone was friendly and very accommodating. She even let me use an online coupon code! Wonderful service and my friend’s mom loved the fruit! I will come back to this location next time.

Very disappointed with the service! I had a fifty dollar arrangment delivered to my mom on valentines day and every strawberry was rotten! I will never order from them again!

This place is HORRIBLE!!! I ordered two bouquet for mother’s day one for my mother and one for my boyfriends mom. They ended up only making ONE arrangement and charged my card for two. They never called to let me know, that according to them it was because my card didnt go through. I call my credit card company only to find out my card got charged twice for both arrangements. I will NEVER do business with these people. The owner is unprofessional and so are the workers. DO NOT BUY FROM THIS LOCATION!!!

Unlike the previous reviewer, I have used Edible Arrangements at 128 E. Foothill Blvd. twice — the latest being for Mother’s Day last weekend — and they have been perfect and most friendly both times. The first time was last year (2007) when I ordered a delivery to come to our home and it was delivered perfectly and promptly by new owner Sven Bockholdt, with whom I also had a nice chat.
The second time was last week when I went into the shop very late before a busy holiday on a Thursday for a Sunday Mother’s Day order. The young lady in the shop was obviously very busy but offered great customer service and took my order. She told me they did not deliver on Sunday — at least not Mother’s Day — but that the order would be ready for pick up at 9:30 a.m. on Sunday. I showed up about 9:40 and they had my order within seconds — exactly right.
In both cases the orders were a big hit with my wife.
I sure hope Sven keeps his shop in Arcadia for a long time, and so does my wife!

I wanted to make my boyfriend feel special (he’s such a great guy) by sending him something to his job. I thought flowers was a little too feminine, but then I thought of Edible Arrangements. I’ve used their services before for Mother’s Day; however, I used their Whittier location that time. I was completely content that time, so I decided to use it again for my special man.
Knowing that Valentine’s Day was gonna be busy, I placed my order at this location almost a month before. I felt like a child waiting for Christmas to arrive and finally it did (Valentine’s Day that is)! First text I got from him I was so excited. I opened it up only to read, «Thinking about you.» Okay did you get my gift? Second text: «My boss isn’t here!!» Whatever! Did you get my gift? Third text: «You’re my favorite Valentine.» Who cares!!! Did you get my gift?! I decided to take matters into my own hands and called Edible Arrangements to see if maybe they can track my order. That’s when my nightmare began. The voice on the other end of the phone was very rude and unhelpful. I asked him if there was any way he could tell where my order was, to which he replied «no». He told me there’s no way for him to find out until the drivers come back, which is at 5 o’clock p.m. I thought, «Perfect! He gets off at 5! It should be delivered by then. Well 5 o’clock came and I still didn’t get a «thank you» text. That’s when I called him and asked him if he got anything to which he replied «no». Furious, I called Edible Arrangements again. I got this really nice girl, but she made a lot of excuses. I told her what the other man told me and she told me that he could have checked on my order. I asked why he didn’t to which she said, «we’re really busy.» Oookaay. She was gonna track my order for me. I was just about to give her my name when she asked me to wait. Oookaay. «Sorry we’re really busy,» is how she entered back into the conversation. She tracked my order and told me that they arrived at the location. I told her that it’s already too late because he just left work. «Okay, well you can have him pick it up here?» I told her that I didn’t want him to pick it up because: one, he shouldn’t have to pick up his gift and, two, I want him to feel special. I asked her if she could have it delivered tomorrow. «Yes, please hold one second while I change your order.» Puts me on hold. «Sorry for the wait. We’re really busy.» She soon told me that they were going to deliver it the next day. Great!
Well the next day came and, drum roll please… he didn’t get anything. I was really upset. Infuriated, I called them up. Turns out she didn’t change the delivery date; she left it as pick-​up. She gave me the same options Ms. Busy gave me (pick-​up, deliver next day) and that’s when I threw my You-​Ruined-​My-​Plans Maria came out. I told her that I wanted it to be delivered to his job; not to his house and definitely not for him to pick up and then I said that I didn’t want the arrangement anymore. So she told me that they’d give me a refund and $ 10 off my next order. I was really sad. My boyfriend is such a great guy and I wanted him to feel special. It was just a nightmare. I love Edible Arrangement’s products; it’s such a great idea. However, never again at this location.