Herstyler

Totally DISAPPOINTED with what I bought with Herstyler Kiosk through the owner named Emil. The New Evolution flat iron CFS-​8 that is priced $ 200 to $ 250 is EXACTLY the same item at Amazon that is called HSI Professional for $ 34.99 (it comes with a free serum, pouch and a glove at this great price at Amazon too). Don’t be fooled by the sales representatives at all especially with a good sales talk. They don’t tell you upfront but it’s a no return policy in their kiosk only exchange. Why would you want to exchange with an overpriced item or buy at all from them in the first place. Save your money and buy it at Amazon.

This is From July 2, 2009. I had to repost it here because I just saw that it was posted under a slightly different name, same address. It’s the same place though. Even though it’s old, I think it’s still worth a mention.
Original post: 7÷2÷2009:
Just had an argument with the manager, Emil, from Her Styler store in the Westfield Arcadia Mall. PLEASE don’t buy from them. They are a complete ripoff!!! Don’t waste your money on their products or flat iron because you can buy the flat iron from a quarter of the price on Amazon and the hair products are nothing special (conditioner made my hair frizzy) & way too expensive!
I’m sorry but if a customer puts money down for layaway then decides they don’t want the product and wants the money refunded, shouldn’t they be able to do so? Especially since the sales person, Robert, didn’t even mention anything about there not being any refunds. Absolute dirty business.
These people REFUSED to give me my money back. I tried 3 times to get my money back and they always refused. So please don’t shop there. They are dirty THIEVES!!!

Every single word that comes out of their mouth is a complete lie, all they want is your money so they get their commission, they lie about the warranty, they lie about the products, they lie about everything!
The kiosk use to be located near Macy’s, but they relocated outside of Bath and Body Work’s and claim to be under new management. Since my warranty supposedly «expired», they told me there is nothing I could do except upgrade to the new edition which was totaled to $ 119. The funny thing is that when I replaced the straighter last year after it nearly exploded, they told me to come before every 2 years to exchange it for $ 15 (shipping and handling costs). I come back before the two years are up and they fed me so much trash. LIES LIES LIES, I hope this company gets exposed for the scam they really are.
Your money and time is better off elsewhere! Do not let them scam you!

I regret buying a straightener from these people. They had told me that their products are better than my ceramic straightener. I decided to take his word for it since it was so expensive for a product that seemed to work wonders. My hair has never ever been this damaged. Within 4 months my hair became so damaged that I’ve to use all sorts of restoring products. My ceramic straightener never gave me a poor experience. Don’t waste your money and if you’re — buy it online.

If there were negative stars, I would give them a –10!!! Awful customer service. Bought my daughter a straightner for her birthday and when she opened it at home, we saw that it was cracked. So, she went to exchange it, she was CHARGED $ 15??? After I found out I called to inquire and the heavy accented «Manager» proceeded to tell me about her 10+ years experience as a mall cart hairstylist (?) claiming my daughter must have cracked it herself because they inspect all merchandise so it must have been her fault, while self commending her excellent customer service skills. NEVER buying from them ever again and suggest you don’t either.

They are LIARS.
I walked by and was flagged down by a worker named Osher. He tried to sell me a flat iron, but when I told him I already had one he tried to sell me the Herstyler hair serum. He told me it was $ 45 dollars, but I did not want to make any hasty decisions because I’m pretty tight on money at the moment. So I asked if I can purchase it online, which would give me some time to think about it. He then told me it was $ 70 online and that he would sell it to me for $ 40. After saying NO 10 different ways, I finally left.
Now that I am home and I can check online… it’s $ 49… not $ 70. It’s still more expensive than what they had it for in the store, but I still don’t appreciate being lied to. I am never going to purchase anything from them.

I get that Arcadia, and Arcadia mall is majority Asian.
That said, uh, fuck you.
I’ve always tried to be friendly and whenever one of those well-​dressed sellers approached me, I would usually talk to them and let them sample me their items unless I was busy.
Today, one of the guys dropped an incredibly pathetic compliment like «you’re so beautiful I forgot what to say,» which already caused a huge eye-​roll.
But the kicker was the literal next thing he asked was, «what ethnicity are you?» Really? Right in the wake of the racist «Asian Girlz» video and San Francisco’s news station mocking Korean pilots, I get the typical racial profiled Asian question bomb set on me. Dude, at least wait till the fifth question or bring it up after we’ve established some kind of relationship. I sure as hell hope his boss didn’t prep him up to this.
As I start walking away, he tries to pull me back, so I humor him, but he seems to not grasp the politically incorrect rudeness of his question, not really apologizing. I tell him how offensive it was to ask me that, and after leaving, he throws one more question at me: «I still don’t know what your ethnicity is!»
I walk five feet, and another guy starts talking to me in Chinese.
Later, I called their manager to complain and to change their tactics. He said he would talk to their employees later, but things better actively change.
And later that evening, I found out that my coworker was treated the same way, possibly by the same person. He asked her what her ethnicity was and asked her how to say «you’re very pretty in Cantonese» and even tried to give her a hug and his number.
Their racist and over-​the-​top flattery in selling tactics needs to end and this review will not be taken down until I see some change here.
I would burn this place down if I could.

I have been using herstyler for a very long time. So long, in fact, that I bought my flat iron when the old cart in front of Hollister was there. When I finally decided to get a new one, I found out that the old cart wasn’t there anymore! I didn’t need much convincing because I came to the mall intending to leave with a new flat iron. He told me all about their warranty and free hair styling sessions, he even gave me a card with his cell phone number on it (or so I thought).
Fast forward a couple months. I wanted to get my hair done for my birthday and the guy was completely unreachable… He didn’t even text me back to at least tell me he couldn’t do it! When I called the cart they said they were all booked and that I was supposed to call in advance… Isn’t there someone always working at the cart trying to do your hair anyway? I would’ve been better off showing up and pretending I was a customer. When it sounds too good to be true… It probably is. I learned that the hard way.
We all talk about how great it is that they have a two year warranty but let’s be real, who has actually gotten the $ 15 upgrade?
Overall, great irons but they’ll do anything for a quick sell. Seriously. Don’t ever pay the price they first offer you.

Finally, a place with good hair extensions! I used to have the hardest time buying quality hair products. Thanks to the helpful workers at Herstyler for the being so informative.

I am a very hard sell and had walked by several times, fast so they don’t approach me lol… BUT one time, someone named Itay was able to get me to stop, I gave him a bunch of hell and told him I have never been able to find a Flat Iron that worked on my unruly wavy/​frizzy hair. he pressed out my entire hair and it lasted without me having to go home again and do it my self THAT was huge, so he passed my test and I went back and purchased a Flat Iron, he then told me that with a purchase comes with 10 free styling sessions, this to me is HUGE because I go get my hair done once a week (straightened) so not on, y did it save me money but they actually do as good of a job if not better than what I was paying $ 45.00 a week for in a salon. I have also invested in clip on Extensions and LOVE them, I still go in and have my hair styled from time to time and I leave feeling like a princess. I highly reccomend Her Styler with Itay and his group of great people, they truly are remarkable, the Kiosk is in front of Wet Seal.
thank you,
Gina.