Jo-Ann Fabrics & Crafts

sad to see it close. another asian store soon to follow… expect the same for burlington.

I was about to go to this Jo-​Ann today, but I can’t believe they closed down! This was my favorite Jo-​Ann out of the entire SGV because they have a far greater selection than the Alhambra location and were always IN STOCK unlike the Alhambra location. Plus they also had PLENTY of parking whereas I always had to fight for parking at Alhambra because of the Costco shoppers. Sure their customer service wasn’t always the greatest, but where else would you go? Now I have to commute even further to buy patterns or even have to purchase them online. Back in the days, we used to have 3 Jo-Ann’s in the SGV, but now we’re down to one.

Store is closing but the employees all seemed really nice to me. Fabric by the bolt is 75% off! My god, I went crazy and bought a shopping cart full of fabric and I’ve never sewn anything more complex than pillow cases… guess I have enough fabric to practice on now. A little sad they are closing because I always come here to buy ribbon.

It is indeed sad they are closing. But then again, the interior needs a MAJOR MAKEOVER. Everything is SO OUTDATED unlike Michaels. The entrance is the worse l have ever seen; located upstairs on a parking lot AWAY FROM THE PUBLIC EYE. How do you expect consumers to find it? It has lost touch in the 21^st century. Messy? Can’t blame them. They’re going to be gone. The Azusa one has remodeled and gotten bigger and better. Ontario is the best one.

NOOOOOOOOOOOOOOOOO Why are you closing on ⁴⁄₂₄!!! I’m really sad cuz this was my GO TO place for fabric. Yeah the employees were lacking, but still… I got my fabric and my coupons and go.
I will miss being able to get fabrics SO close to my home. Now I have to drive to Alhambra and West Covina to get my fabrics. I live 15 min away from this place. So I am going to mourn.
Stuff is on sake right now. EVERYTHING. So go get it before it closes on ⁴⁄₂₄.

They are being liquidated they sent renewing the lease and there for you can’t use any coupons and items are marked down 15% some 25% but some thing like fiskers cutting tools are full price still no coupons can be used wasted my time had to drive 8 miles to Alhambra store

TINY.
Hard to find someone to help you. Won’t be going here again.

Incredibly clean and well organized compared to its counterpart in Alhambra, and I would be here more often except some of the staff here need to swallow a happy pill.
It’s not difficult to check inventory for a customer, and it definitely shouldn’t be viewed as an annoyance when a customer asks a simple question. I had to chase an employee down because when she saw me headed her way with an item at hand and a perplexed face, she continued walking away. When I asked her if they carried a certain product, her reply was «no» followed by saying that if I didn’t see anything, then there probably isn’t anything. When I looked back to see if she was doing anything besides standing there, she wasn’t. I ended up paying for two items later, and she was still in the same spot… not doing anything in particular.
If you’re expecting to come to JoAnn’s for help on a project, don’t. They will not help you.
Check their website ahead of time for coupons (there’s usually one for 40−60% discounts on one item, or 15% of total sale) and inventory count.

I know that at times this place gets very packed with very few employees but the specific items found here at Joanns is amazing. The store carries lots of options and though some things are costly, there is always a discount coupon in their newsletter or on their store app. The cashiers have even tried to save me money by recommending me certain coupons or multiple coupons and that I really do appreciate.
I think Joann’s is a good competitor against Michaels crafts. They have a sweet return policy too!

This store needs to re-​train their staff in customer service. My friend and I were looking for ribbon for a craft project and found the section to be disorganized and missing products. We found one that fit what we needed and went to go get it cut, but found that the spool didn’t have enough length for what we needed. So I ask for the spool back so I can match it up with another ribbon of the same type, the employee didn’t want to give it back to us for some reason. So I said OK, let me just take a picture so I can get down the brand and type quickly, then the employee was like we have a no photo policy in this store… really… okay then. So I ask for a pen and paper to write this info. down, which she reluctantly provided. The attitude and look she gave was just outrageous, it was like pulling teeth to get her to do her job.
I also noticed on other occasions that staff are difficult to find to answer questions, and after reading another Unilocaler’s comment I concur on the feeling like they are purposely hiding from you. As you get closer to them they hurry away to another section of the store, do not make eye contact and act hurried/​busy. At other stores like Michael’s no matter how busy the staff are they go out of their way to ask if you need help.
If you know what you need and just go in and grab it and go, this store is okay. If you have any questions or need help looking for something good luck. :(
Save some money download the Jo-​Ann mobile app. to your smart phone and get some sweet coupons. 40% off an item is a common one

Jo-​Ann is generally NOT a good place to shop for fabrics, especially if you’re looking for material for a cosplay.
First off, they don’t have a crazy amount of material; while they do have a lot of selections, you won’t find what you what, especially if you’re looking for something specific.
Second of all, just… don’t expect any help from the staff. Just don’t. They’re not going to help you. They are understaffed, but I saw a Jo-Ann’s employee walking around the store, refusing to help anyone. It seemed like she was hiding from the customers. I couldn’t tell whether she was restocking or actually shopping herself.
I personally think that you’d be much better off going to the Fashion District; they had everything I needed, and there was much better customer service than this place.

Dear dear dear Jo-​Ann (shakes head),
Came here the other day to pick up some ribbon and safety pins for my cousin’s memorial. Made my way to the fabric counter to ask where to find things only to find that the lady at the counter was cursing to herself, apparently frustrated about something. Pretty unprofessional. She then looked up and directed me towards to the goods.
Looking for ribbon, we found the stock was super low for the amount we needed… boooo. Next, safety pins. Simple enough right? We get to the aisle to find limited sizes, boxes full of awkward shaped safety pins (who the heck buys those crooked shaped safety pins?!), and variety pack boxes. Super expensive too! Finally just gave up and paid for the extra quantity. Had enough.
At the check-​out counter was where the real show began. The SAME lady at the fabric counter was at the register (seemingly manning the whole store by herself). My cousin helps pay for the goods and hands her a teachers discount card (good for 15% off). Apparently no good in the crazy lady’s mind. She declined the card saying that it’s expired. My cousin then shows her that it’s good for the whole year (Duhhhrr… so teachers can use it throughout the school year). She takes the card and points out the date on the card… except that the DATE IS FOR WHEN IT WAS ISSUED NOT WHEN IT EXPIRES! FAIL! FACEPALM!FAIL!
She finally accepts but it gets better… When my cousin goes to use his credit card, it doesn’t go through. Instead of politely asking to swipe again, she retorts, «Did you even swipe it? Swipe it again, You must have pressed the wrong button.» Of course he didn’t press the wrong button. Sheesh.
Never coming back. I had always thought that Joann’s was a better place than Michaels too. Do yourself a favor and drive a little further to the Covina location. More motherly type employees there instead of crazy psycho type employees.

You can find anything here and if you go to the JoAnn app on your smartphone you can get coupons. Everyone is very nice and helpful here and although its a little messy at times, you can still find what you need.

I am happy that there is a Jo-Ann’s in this part of Arcadia where most of the shopping and food in the city are located. However, when you get to the plaza it could be hard to find. FYI, the store is located on the second level of the parking structure attached to Burlington – there is a driveway accessible from Duarte and a ramp in the lot (not inside the structure, mind you) coming from Naomi.
The place is seriously understaffed so don’t expect much in terms of service – when I went only there was only one cashier so the line was long for midweek at lunch. I came here recently to buy sewing crafts for kids. Fortunately, they had the kind I wanted but I wish they offered more of the items you see on their website in-​store.
People were using their phones to get coupon discounts so they apparently have an app for such things. Me, I was able to print a «40% a regular priced item» coupon off the internet.
If I was more crafty, I would probably be very frustrated with the store. But as a mere gift buyer, coming here gets the job done for me.

I do not frequent these types of stores since I’m not a crafty person, but I always seem to end up here during the Halloween season with friends who need a few items for their costume.
We came to this location over the weekend and they were packed! I guess everyone else had the same idea. They had great sales going, so that part was great. The line was stretching the length of the store, so you think they would open more than two registers at a time. They did seem to move rather quickly, but they could definitely handled check out quite a bit more efficiently with extra help to get the line moving. They have awesome discounts you can get online or through their app, so the wait actually helped us save some money since I was able to download and browse the app while we waited.
Overall, a pretty good location.

I’ve been going to this Jo-Ann’s since high school after realizing it was a craft store and not a clothing store. The other reviews for this store are pretty bad, but since I have not been to another Jo-Ann’s to be able to compare the two, I’m just going to rate this Arcadia Jo-Ann’s based on what I’ve seen.
There are really friendly cashier people and really «I-​loathe-​small-​talk-​just-​let-​me-​do-​my-​job-​so-​I-​can-​be-​that-​much-​closer-​to-​ending-​my-​shift» cashier people. There are really nice and helpful ladies at the cutting station and there are very annoyed and rude ladies at the cutting station. It depends on your luck and how they choose to perceive you, the customer, in their eyes. Are you worth their time? That will decide whether they will be incredibly helpful or incredibly not helpful.
I can spend a long time at Jo-​Ann, just looking at items I had not planned to buy when coming to the store, and walking out with a bunch of items I decided to purchase on a whim. Everything is organized fairly well (plant aisle, food/​baking/​cooking aisle, paint aisle, yarn aisle, etc and then all the fabrics are on the left side of the store). I love going in and just taking my time browsing through the items. And the people who come here are incredibly friendly because, they’re most likely, your kind of people! (Artsy, wanting to decorate, friendly haha) The few times I’ve had conversations with strangers because of my frustration trying to find a yarn color or something, the people who have stepped in to help me were really nice, even more helpful than the staff working here!
The one thing I have to say is that you should ALWAYS COME HERE WITH COUPONS. I never ever go to Jo-​Ann without a coupon in hand. And now they have a handy smart phone app that lets you load up all your coupons. But if you opt in for their mailing list, they send you all kinds of goodies! And if you’re in high school/​college, you can get a 10% off coupon on top of everything. They also have senior discounts, too. The only gripe about these coupons are that sometimes they state «50% off a regular-​priced item» and you find out that the item is already discounted at perhaps 5% or 10%, so you lose out on your coupon. Sometimes they have a 25% off total purchase, but those are rare.
Anyway, store is fairly clean although it could be cleaner and I haven’t had any problems with the lighting of the store, but now after seeing other people mention it, it could be brighter. Other than that, a good place for cheap crafts/​scrapbooking stuff!

This was my first and last time at this particular location. You have to climb to the roof of the parking structure to enter the store… but there are no signs below directing you upward. I had to use my best super-​psychic skills to figure out how to get into this place. Once I finally made the climb and found my way inside, I was underwhelmed. The store is dark, dirty, and disorganized. The selection of crafting items is disappointing. I managed to find a couple of the items I needed and made my way to the check-​out. There was no one there… but eventually a sour-​faced, slow-​moving, employee walked over to ring me up. Here is our exchange:
Employee: (scanning items not looking up or saying anything)
Me: Ummm, I heard you accept coupon’s from Michael’s…is that true?
Employee: (stops scanning and lets out a huge, annoyed sigh) Yes, but for craft items only… and we only accept coupons from the newspaper.
So, I can understand accepting coupons for craft items only, because Michael’s does not sell fabric… but only from the newspaper??? Hello, I haven’t physically read a newspaper since Al Gore invented the Internet.
This shopping experience was a total FAIL. I will not be shopping here again.

No bueno. Horrible customer service, poorly stocked and dirty store.
My aunt makes really awesome blankets so I had purchased material, but needed batting to fill the inside. Jo-​Anns had just sent her some 40% and 50% coupons good on one item each.
I wanted the batting that comes on a bolt and they cut it to your specifications, but the only bolt the had (in the material I wanted) was basically two scraps wrapped around the tube. So I had to go with some precut batting instead. It was $ 8, which was cool. I also bought some $ 4 yarn to embellish a scarf.
So I get to the counter and have my coupons in hand. Without even looking at me, the cashier informs me that both items are already on sale so I can’t use the coupons. I asked if I could use them on the full price of the items instead of whatever sale they were having, since neither item had a sign stating they were on sale. She laughed and said they didn’t offer «price adjustments» and hadn’t done so in years. So instead of 50% off my batting, I got 40% and the yarn was roughly 30% off instead of 40% off. Lame. I still technically got my yarn free with the money I saved.
I guess it just bothers me because I used to work in a store where you could get either our sale price or your coupon price, whichever saved you more money.
Their store was very dirty. The fabrics were a mess and weren’t really in any sort of order. We picked up several items that we wanted to purchase but they had no price information on them or on the shelf.
Stick to Michaels in Monrovia or Stats in Redondo Beach!

They STILL have b*tchy attitudes! The big lady with the curly ponytail, who claims to be manager, is worse than the older ladies that work here. Once I was there to get batting for chair cushions, and there was a 50% off sale on batting. This lady refused to let me get that discount because she claimed it wasn’t batting. I said that it says «batting» on the package. and she still said it’s not. WTF. so stubborn.
I went today and there was no price on an item I wanted, and after I stood in line to check the price and decided not to get the item, she just glared and rolled her eyes at me. EXCUSE ME, you’re the manager! I thought managers would have better attitudes than that! If all you workers don’t want to be bothered, then put price signs up so you won’t ever have to interact with customers!
It’s like people who work here have sticks shoved up their butts and they take their anger out on the customers. And their policies, such as their right to refuse returns, seems to give them the excuse to act like jerks to customers. They make customers feel they should go to hell for even THINKING about asking them a question.
I hate how adamant the workers are. The male workers are much nicer compared to a majority of the female workers – that is fact. I’m wondering when/​if they’ll ever change.
but, alas, i still come here because of their great selection in crafts and baking supplies. and for their occasional coupons. haha

I use to go to this location only because I worked at the Westfield Mall near by. I normally go to the one in Alhambra on Commonwealth and they don’t have much things in stock. THIS PLACE DOES. Much bigger and more inventory. However, it’s very messy. The employees. same, a bunch of grumpy old women.
Very HUGE parking lot.