Quality Inn & Suites Biltmore South

This is one of the smelliest rooms I’ve had to stay in. My room is above where people smoke. It smells disgusting. Supposedly the place is sold out. The room shakes when people arrive downstairs. The closet is a miniature armoire.
Next time a customer tells you there room stinks listen and give them a better room. This place is disgusting. There are dead bugs in the bathroom light fixture. The shower head wasn’t screwed on properly.
If I could give 0 stars I would have.

Staff was nice but confused. Clean but not bed where hard. We booked through a Biltmore package. Breakfast was ok but we skipped it the morning of check out.

It seems (unless I’m missing something) that the 3 and 4 star hotels in this area are really pricey. Even the 2 stars are outside my normal price range! What to do, but grab a
secret hotel ‘deal.’ This is the hotel we ended up with. Still, I paid more than I wanted to for a 2 star hotel, but that’s the market value in the area.
So anyway, we weren’t unhappy at all at this place. Friendly check in service, comfortable room and free breakfast! Why can’t 4 star hotels give you a free breakfast? The pool looked alright, but I hadn’t intend to go swimming on this trip.
The room was badly in need of refurbishment. Everything was old except for the newer looking flat screen TV. This of course, made everything else look a little shabby. The curtains had a lot of sheer places where the sun shone through in the morning. One of our light bulbs was out. Through all this, we were satisfied with what we got for the value.

Check in was nice, rooms are clean, showers are really weak, they have an indoor pool & hot tub, the gym is really sad… they should just get rid of it. They have free breakfast every morning from 6 – 10 am. Other than the gym and weak showers, this place is a nice place to stay and sleep.

A clean hotel with indoor pool. Nice to swim as it snows outside. The room was adequate and clean but it does need a little updating. Water pressure was much less than adequate showers were a little difficult. Wifi was also not usable at times. Kept dropping out while trying to use it.

We purchased an online package: an overnight stay and 2 tickets to tour the beautiful Biltmore Estate. There were other more expensive and lovely hotel choices, but since we were coming in late and leaving early, there was no need to book anything more luxurious.
However, our room was uncomfortable: poorly organized, no closet (a small chiffarobe at the far end of the room instead), and really shabby bed covers on an uncomfortable bed. The room just did not hold up to similar-​priced places we had visited on our 2-​week road trip.
There was a good part: the spacious breakfast room and typical (and very adequate) food choices.
If only the a.m. hotel desk clerks hadn’t been so busy with their computers to wish the only couple in the lobby (us) a «good morning», «thanks for staying», or «have a good day», we might have left this place not feeling like we had chosen the «bottom of the barrel» Biltmore package.

I cannot explain how poor my experience was. Please read this entire review so you don’t make the mistake of staying here. In case you don’t read on, let me get the worst out there first: there was poop on our sheets. When we arrived to the room, we immediately noticed that it was drabby, shodden, and old. The carpet was threadbare, the room was dirty, and the entire development was poorly lit, filled with shady guests drinking and smoking in public. Fine, if you just need a place to lay your head for real cheap; you get what you pay for. But then I opened a drawer and found a random man’s old belongings. Dirty socks and clothes, toothbrush, cologne, flip flops, etc. Okay, a little gross, but I could tolerate it; I’m not a princess and I know I’m not at the Ritz. This is when we pulled back the comforter and found a poop smear on the sheets of one bed. Yes. Poop. Real life, bonafied fecal matter from a stranger. I do not know how this happened. I cannot explain the overlooking of poop on a bed. I just know it happened. Clearly, the room was not thoroughly cleaned since there were belongings in a drawer and cigarette butts on the ground. Our best running theory is that the previous guest did a poor job wiping his rear and then took a spread-​legged nap. It wasn’t an entire pile or solid terd, but we did many sniff tests, and there’s no mistaking. The worst part is that once we alerted the night worker, she was irritated and unapologetic. She resentfully gave us another room, which ended up being smoking even though we specifically requested non-​smoking, so we had to transfer to a third room. The entire episode began at 9:30 at night, and we didn’t get in to our final room until 11:30. The morning employee was much more understanding and comped our room, but you simply cannot excuse this. There are basic expectations, even for a crummy, cheap hotel. Terrible, terrible, terrible. Do not go here unless you are willing to roll in some doodoo for a cheap night’s stay.

This hotel is very out dated and has a low comfort and amenity level. The rooms are old, drab, and in serious need of updating. The beds are horrible no support, and definitely not soft. The bathrooms are outfitted with low flow water fixtures which slow the water to not much more than a trickle, so after my restless night I can’t even enjoy a nice shower, thanks to the cheap skate owner of the hotel that really thinks this is a good place. The fitness area is worthless, it is actually a hazard and it would be smarter for the hotel to just eliminate it all together so people don’t waste their time walking to the fitness room to find out that it sucks. The only good thing is that it is a bout a 15 minute walk from a nice development area with good food and shops. I would advise against staying here.

If your looking for a place to just sleep and head out in the morning this is your place. Nothing special about this place. Clean enough all around and they have a little bit of food out in the morning. There is a big complex across the street with plenty to do if your stuck there.

A little outdated. TV not HD. Bed very uncomfortable. Couch in suite torn in several places. Cords plugged in kept coming unplugged. But Room was clean. Pool clean and bigger than most. Prompt with light bulb request. Free breakfast tasted good. Coffee great.

The positives: clean, good location, decent bed, free breakfast. The negatives: parking is always full, the door cards don’t work thus leading to daily trips to the front desk just to get back in the room. Overall this is a nice hotel. If you want a nice view, request a room at the backside of building facing the mountains. Otherwise you’ll get to look at Waffle House.