Crowne Plaza Washington Natl Airport

We got snowed in here an extra day during the Blizzard of 2016. The staff has gone above and beyond to make this our home away from home. Very accommodating of our needs– and with a smile! I would definitely come back! Ping has been incredibly helpful. She greets us with a smile each morning and makes us feel welcome.

Awesome service and accommodations during the 2016 storm. Thank you to all the staff.

We were here for the March for Life unfortunately the biggest snowstorm also decided to join us. After having to extend our stay an extra day this place made us feel like we were the most important guest they had. The staff in the restaurant went out of their way to help out wherever they could. Including having staff stay overnight so we would have breakfast thank you to all the front of house and back of house staff that did so much to help us

I am here today for a business meeting, and the service we’ve received from the hotel staff was amazing. They went the extra mile 18^th extra notepads, full-​service lunch, and attending to our every need. They even went out of their way to get on-​request salad dressings for some of us. Just amazing.

After a mechanical trouble with our plane we were put up here by our airline. During this visit to DC we stayed at the omni shoreham. So we were curious to see how this place would measure up. Kind of thinking that it wouldn’t. It blew the OS out if the water. Sure the OS is more luxurious to look at but the Crowne Plaza totally took care of us in a way the other did not. Our room was fantastic and clean. They suggested things for us to do in town upon check in. When we needed something and called down they brought it up right away. Everyone was helpful & genuinely friendly. If definitely stay here again.

Bottom Line: Centrally located in Crystal City, and not too far from the Metro, this hotel is A-​OK.
Admittedly I did not stay overnight at this hotel but I did spend two days here for a conference. For those who may be attending a conference here, I hope these notes will be helpful:
— The hotel is a short ride from National Airport and the hotel has a shuttle.
— Hotel is 1.5 blocks from the Metro (Crystal City stop on the Blue and Yellow lines) which is manageable if you don’t have a lot of stuff (or kids) in tow.
— There is parking underground which of course is expensive like the rest of Arlington. A discounted rate of about $ 18 per day seemed like a decent deal though.
— The hotel lobby is updated and clean. The staff is helpful.
— There is a Starbucks on the second floor/​mezzanine.
— The hotel has a restaurant or two and there are some other eateries within walking distance.

The hotel itself was pretty nice. The staff at the reception was friendly, the room was perfect and the beds were very comfortable. But the thing that actually ruined our experience was the shuttle. We waited for a long time to get picked up at the airport and making a call to the hotel didn’t make much of a difference. The way back to Reagan Airport was even worse. We woke up early to catch the shuttle and it didn’t arrive on time. To make it even worse, the shuttle driver then told us to wait for the next shuttle, because airplane staff that stayed at the hotel had a priority to the shuttle bus apparently.
If you do decide to stay here, make sure you don’t have to rely on the shuttle bus.

Overall– Bad experience (shuttle, security and sounds)
1) Shuttle– Called for a shuttle when I landed. Waited at the pick up point for 30 minutes– no shuttle. Called back to check on the shuttle, then waited another 20 minutes before calling again. At this point all other hotel shuttles have passed 2 – 3 times. Crowne plaza driver finally showed after a total of 1 hour wait– Should have used Über.
2) Security– The door doesn’t close unless you slam it shut. Learned this the hard when I returned after a day out and came back to find the door cracked open. Luckily nothing was missing.
3) Sounds– Well thanks to the door issues I woke up to the sounds of slamming doors…
4) Shuttle again. Signed up for the quarter after shuttle. Came down at 13 after and asked the front desk about the shuttle. They didn’t know if he’d left or not. Well he had. Don’t know why I had to sign up/​give my room number when they without me anyhow– Should have used Über.
Wouldn’t stay here again.

Hotels are so hard to review… It’s the bed. I am just not that into the idea of sleeping in a bed that some hundreds of others have slept in, no matter how cool and trendy the place is. Besides, it’s never right. The mattress is too hard, too soft, pillows are too big, too small, too hard, too soft, sheets are too starched, not starched, not enough thread counts, too many thread counts. …In my little world, my bed, with its sagged springs in the middle which creates a oh so perfect nook for my body, is the most luxurious bed in the world. I know, I’m weird.
With that said, I was surprisingly comfortable in my hotel room bed at Crowne Plaza National Airport. The sheets were of good quality, soft, and most importantly, clean. Pillows were big and super soft and led me to slip into deep, relaxing sleep.
My room, including the bathroom, was very clean as well. This is important — it helps me relax.
The staff at the front were very friendly and courteous.
It’s a very basic, business type of hotel, but I really liked it.

This review relates directly to their shuttle service. I am normally not a reviewer, but this service compelled me to be one today. The shuttles supposedly run every 15 minutes, and 45 minutes after the hour. In reality, they run whenever the hell the driver feels like it. Our driver casually pulled in at 6:19 and said he was ‘running 10 minutes behind.’
I asked if we could possibly leave earlier because I had anticipated leaving at 6:15, and he told me again, he needed 10 minutes before we could go. I’m not sure what he could have possibly needed to do during that time, but it certainly wasn’t his job.
We pulled out at 6:30 instead of 6:15 for reasons unbeknownst to me, indicating that the Crowne Plaza doesn’t care about keeping its word or its commitments.
Beware!

Check in was smooth and easy staff friendly, and facilities clean and comfortable. The location is so so, with so many hotels with access to the shops of crystal city having to walk across a busy street is not 5 star acess and the metro is quite a distance of you have kids or elderly. The pool area is small and a bit out dated, but still a nice way to cool off at the end of a day. All in all good, not great place to stay.

Crowne Plaza was a good choice. On this particular night, the prices were competitive and the location was spot-​on. 5 minutes walk from the metro and Crystal City is good for a night on the town.
The rooms were clean and well-​appointed. The bathroom was a little cramped — my sister noted that you couldn’t use the toilet without closing the door. They had the kind of small extras that I appreciate: curved shower rod, great shower head, even the sample-​sized toiletries were lovely. I liked them so much I looked up TempleSpa when I got home.
We also got room service: Portabella Fries, a cheeseburger and a chicken salad sandwich. The mushroom fries were amazing. The regular fries that came with our sandwiches were also good if not revelatory. The burger was big and juicy. The chicken salad sandwich which sounded incredible turned out to be mostly sprouts and very little avocado. That said, everything was fresh.
All in all the only real disappointment is that hotel rooms have become so very ubiquitous and this was no exception. Two beds. Long desk/​dresser with TV on top. Stupid (useless) throws at the bottoms of the beds. Same old, same old. I admit I was hoping for a room that had a bit of personality but that’s just not what this range of hotels does so… Obviously, there’s nothing wrong with a hotel room looking like a hotel room and, as this one was clean and comfortable, I’ll probably pick it again for another overnight in DC.

I absolutely adore this hotel. Sandy at the front desk was so helpful and accommodating with us and our twins. We have decided to stay another night before catching a flight out. The food was tasty and well prepared and affordable. The lowest room services prices I’ve paid in a long time. Clean rooms and smell good.
It’s a perfect location to the metro and the airport, with a free shuttle around. This was a great experience.

Horrible first two days of a 4 day trip! First we requested a king bed and upon arrival at 1pm we were told that rooms were not available and the only thing was a handicapped room with full bed. We told him we requested a king and he told us to come back in a couple hours and it should be available then. The clerk left us with the impression that it was a cleaning issue. 2 hours later we returned and were handed keys… we went up to room… the handicapped with full! We went back down to desk immediately and after some issues with new clerk we talked with the manager. They told us the hotel was completely booked and that was all they had (gave us an excuse of a «standard room» means anything they have). They stated they could try to fix it the next day. We were stuck there with all other hotels in area booked as well. When we got back to the room the bed was unsafe, tilting totally up when sat on the end. My boyfriend slept on the couch and I in the bed. And I ended up with bed bug bites on my arms. The next morning they stated they would get us a king room. The manager stated while we were out for the day they would have the new room ready and move our suitcases and call us when everything was all set. So we packed up and left for the day. At 330pm we returned (no phone call) and the desk gave us new keys to room 605. We went up to room and found our suitcases along with an unmade bed, dirty pile of towels on bathroom floor and someone elses toiletries on the sink! We immediately went back down and complained. The new manager blamed the bellman and cleaners (he should of walked up to room and made sure!!)!!! We then finally got a third room. The compensation offered was free breakfast for the three mornings and two free drinks at bar. With everything including the clueless staff and the bed bugs (which had to go to doctors for) I WOULD NOT RECOMMEND THIS HOTEL!!!

— stayed here for 2 nights on a long weekend w/​o a car.
— nice, clean, simple rooms. decent value.
— 5 minute walk to the metro. once there, you can be in the district in 20 mins.
— used the complimentary shuttle to get us to the local CVS, the fashion mall @ pentagon city, and national airport — which were all life savers.
— having a starbucks on the 2^nd floor is awesome.

I have stayed here the past several months many times. Crowne Plaza’s are usually more upscale compared to Holiday Inns. As you can see from my past reviews I have been to both airport hotels many times before. I prefer the Crowne Plaza over the Airport Holiday Inn.
This time I was upgraded to a suite room #1015, which was very spacious. The cost was $ 196 or $ 221 with all the taxes/​fees. I can usually get this hotel for much less, but, during these dates all the airport hotels were expensive.
The Crowne Plaza offers complimentary shuttle bus service to DCA Ronald Reagan National airport. The hotel is also within walking distance (about 0.3 mile) to the Crystal City Metro station, the Crystal City shops or some nice restaurants including Jaleo, which is another reason why I frequent this hotel.
Being a member of the IHG Priority Club Platinum Elite I received complimentary full buffet breakfast, which was as usual quite nice. Breakfast service during my mornings was also above average. I also received a complimentary (Margarita in my case) cocktail upon my arrival. I ordered the chicken wings at the bar, which was also a nice appetizer. I did use my Priority Club Platinum Elite complimentary WiFi during my stay.
Bottom line is I like this hotel and would return if given a chance assuming the price was reasonable.

So far I’m loving this place! Front desk staff were all very friendly and welcoming. Love the orange infused water they have available complimentary in them by. My bed — huge! And comfy :)
Really love the little relaxation kit they leave on the bed for you to use. Nice little unexpected touch that isn’t necessary but definitely appreciated.
Not too far of a walk to the shops and restaurants. Also spotted a nice view of the Washington monument on our walk back from dinner right in front of the hotel :)

Very nice room. We were even upgraded because of our IHG rewards club status. That being said, those are my only favorable comments. We booked an eleven day park, sleep & fly package. Upon arrival the desk attendant tried to charge our card $ 2495 which was apparently the cost of staying in the hotel eleven nights. We were able worked through that issue –which the desk clerk acted like was our fault even though I had actually called the hotel to book because the website was confusing. She acted like she didn’t know what a park & fly package was or just didn’t care, It was difficult to tell which as she was very unfriendly and distracted.
Before leaving on the airport shuttle in the morning we asked at the desk for a card with the proper phone number to call to get picked up upon our return. We weren’t given any card or phone number instead we were told that the shuttle picks up every 30 minutes, to just go to the pick up area and look for there vehicle. Upon our return eleven days later we did exactly as we were told and after waiting 45 minutes began calling whatever numbers we could find listed online for the hotel. After 3 or 4 phone calls we finally were able to get the correct number and were told by the front desk (again lack of customer service-it’s unclear if they aren’t trained or don’t care) that we needed to call for pick up.
If you don’t mind lousy customer service this place might work for you.

The area around this hotel has gotten so much better than it was a decade ago. There are now so many restaurants and shops nearby.
The hotel itself is rather bland at the entrance, but the rooms are large and comfortable– but for the small bathrooms which are a bit tiny for my tastes.
Overall, a good option.

I’ve always liked Crowne Plaza. This wasn’t the best location I’ve ever seen. But it was good enough.
When it comes to quality of the room, comfort of the bed, general cleanliness, friendliness of the front desk, they passed on all accounts. No complaints.
It didn’t feel like the room had any special amenities for the level of price you pay, but I suppose that’s DC for you. I felt like I’ve paid far less for more special rooms in my life.
The food offerings were just ok. Breakfast was pretty good standard hotel buffet fare. I was disappointed in the lack of a pancake or French Toast option. But the staff was lovely, especially the lady who greets you who had a wonderful sense of humor.
I’d stay here again. But I wouldn’t pick it for something special.