Express Jewelers

The gentleman at the register put a couple links back in my watch for free :) great service

Went in for battery replacement in two watches and a band adjustment on one. The guy at the counter said $ 20 for the batteries and $ 10 for the band. Sounds good. Fast service, but then at check out he charges me $ 50; the batteries were $ 20 EACH. That is just really outrageous pricing to me, and I felt he was intentionally deceptive on the quote. I will not be returning.

I was writing my review for Ballston Mall (which sucks) and realized I should do a review for Express Jewelers. I really like this place. I have used it for several watch battery replacements as well as to have the band on my Wenger tightened. But don’t that the name fool you. They are not express unless that is what you need. When you need or want them to take their time they will. You see this is the place my now hubby learned about rings and designs and got comfortable making a decision. They were nice and helpful, he learned a lot and in the end felt good about his decisions. They were never pushy. They helped us find designs we liked and that messed well with our personalities and preferences. I hope they continue to exist for a long long time, after all we plan to get anniversary rings.
Good place for guys to learn about engagement rings.

We stopped in to have a links removed from a new Christmas gift. He was very friendly and efficient. Fifteen minutes and $ 15 later, we were finished. My boyfriend said it was a little snug. He told us the links were large and if he added one back in it would be too loose. But he said we only have to pay the adjustment fee once so if we keep the receipt and if after wearing it for a few days he still wanted it larger, he could come back in for free.

Great service from Donald. Would return again. Resized one watch and replaced three batteries in under an hour.

I went here after work to get the battery changed on my Seiko watch. He took a glance at it, told me exactly how much it would cost and to come back in fifteen minutes. Came back a couple minutes early and he had everything ready to go, including my receipt — he kindly informed me that the battery was warranted for a year, and to come back if it went out before then. Total? $ 15.90
A couple other reviews have noted problems with rings, and I can’t speak to that, but for watches? This was exactly what I needed, and I will definitely be coming back for any future watch repair.
– Joren

Had two watches repaired today — one needed a new spring bar, and one needed the case reattached. Very fast, courteous service. I’ll definitely go back next time I need a watch repair!

Besides the theaters, this may be the only store in this mall worth a damn. I’ve had batteries replaced, watch links removed/​re-​sized, cleaned and polished, and even had special parts ordered for an older watch that 2 other jewelers I tried prior couldn’t service. I’ve yet to be disappointed with their world-​class customer service and professionalism.

Express Jewelers is a gem of Arlington! I have been a customer for over 15 years and have been impressed with Raul and his staff — their courtesy and professionalism make shopping at Express a pleasure. I have bought jewelry and had watches and jewelry repaired and rings sized — always done correctly the first time. He has even found unusual estate pieces for me — I enjoy them as I do the items I find in the store.
If you want something that Raul does not have he will order it for you.
Express Jewelers is old time shopping and customer service. Raul, the owner, cares about his clients and this attitude is reflected in every aspect of his business.

My husband and I got our wedding bands here, just plain ones that the store actually orders for you in your size. It was supposed to take 7 – 10 days to get them in, and we waited two weeks before I called the shop and found out that they were indeed there and I could pick them up. Whoever picked up the phone first was rather rude about me not having my order number right in front of me, but Raul took over and apologized for that and was able to find my order.
Unfortunately, when we went my husband’s ring had been shipped in the wrong size. We were told it would take another 7 – 10 days for them to get a ring in the right size. It ended up taking 3 weeks and 3 days to get it back!
So what I thought would be a 7 – 10 day wait took over 5 weeks! While I understand this is more the fault of their ring supplier than the store itself, I would recommend going to a big box jewelry store that has wedding bands in stock for this type of purchase — I could have really have bought these rings at Macy’s down the hall or online for faster and cheaper.

I checked out a few places and I decided on this place. It’s in ballston mall which sucks, but Raul the shop owner was really nice.
I got my ring resized. It was still a bit loose after I picked it up and we had a bit of trouble getting the correct size for my finger.
It’s only been about two weeks and today I noticed that one of my diamonds was missing. Raul didn’t inform me that since we’re downsizing my diamonds will probably be loose. I really wanted to like this jewelers, but since this had happen I don’t think I’ll be coming back here.

Great place for watch battery replacements! I showed up shortly before closing, and between the gentleman ahead of me and my own, we had ten watches. The man working was able to have all ten watches fixed and sized in half an hour.
They seem to have non-​standard hours though, so may be a good idea to call ahead before arriving.

I (heart) Raul. He is probably one of the greatest people on the Planet Earth.
Plus, he created an engagement ring for my fiancé that makes everybody drool. She told him what she wanted, and he made it come to life.
If you are not doing business with Raul, well, thats your fault. Go to Express Jewelers. I know Ballston isnt the greatest mall on Earth, but it has the greatest jeweler.

Normally I just automatically assume that any store in the Ballston mall is going to be disappointing — but this place is a gem! I work above the mall so I thought I’d try it a few months ago when my watch needed resizing, solely because it was convenient. I walked in and he told me I’d need 2 links taken out… and I was annoying and disagreed and told him that it would be too tight, so he only took out 1 per my request. Needless to say… I came back hours later after I realized he was right, and he took out the other link at no charge.
I needed my earrings cleaned a few months later and immediately remembered this place. Brought them in to be cleaned… an hour later I picked them up looking better than they did when I bought them, and at NO charge! Such nice gentlemen who work here :) I am certainly a loyal customer now.

This turned out to be a hidden gem for me while I was searching for an engagement ring, I was referred to this store by another friend who had purchased his engagement ring from this location. Once inside the store, I was immediately greeted by Raul, who is extremely professional and personable, and was given a detailed overview of the «purchasing an engagement ring» process and all that it entails, along with what were the best options for me with the price range that I was looking for.
The service was great, but then when we got the ring, and it was absolutely stunning. It was exactly what I was looking for and I couldn’t have been happier. Extremely happy with the service here and will continue to see Raul for any additional jeweler services in the future.
Overall, I would definitely recommend Express Jewelers and definitely work with Raul, a top notch professional who will be sure to take care of you, no matter what service you are looking for.

I give up. I’ve tried to use this place on several occassions hoping it will be my local go-​to for jewelry repair, only to be massively dissapointed every time except when I ask for something simple such as a battery replacement in my watch. Two examples worth highlighting:
Knock-​off necklace repair: I had a knock-​off Van Cleef and Arpels 50-​inch base metal with rhodium plating neckalce. It was a standard large link chain connected by a few decorative Van Cleef icons with welded eyelets. One of the welded eyelets had come apart and I asked them to fix it. They said that the base metal would not be a problem. When I got it back, it was noticeably shorter. Indeed, they had just removed the welded icon and reconnected the link chain to one that was not broken. There was a pattern to the original neckalce that was now off because of this. I asked them to take another stab because I didn’t want it shorter. A few hours later I returned and the guy showed me the «piece he had fixed» and packaged it in a bag. When I got home, he hadn’t done anything; he just showed me a part of the necklace that hadn’t been altered. I couldn’t wear it anymore since they had thrown the extra piece away and I just had to throw the necklace away.
Watch: After having successfully gotten a battery replaced, I decided to try them for something that didn’t seem all that much more challenging. I took the rather expensive watch to have the crown (the dial that sets time and date) repaired as it had lost an onyx cap stone. They told me they would get a quote because it would be a special order, and that it would take about a week and a half to get the quote, get the stone, and get it fixed. They also said it would be between $ 40 – 50.
After a week, I visited the store because I had not heard from them. Found out they ordered the stone without asking permission and it was already on its way. And oh btw, it would be $ 65 but it would be done in 5 days. Disappointed but still encouraged that my watch would be fixed, I chalked it up that I probably would’ve allowed them to do it for that price even if they had called.
TWO WEEKS LATER I still haven’t been contacted or called, so I called them. After spending 10 minutes on hold while they chased down my paperwork, I’m informed that if I arrive in 25 minutes, my watch will be fixed. So now I’m pissed that I had to call them to get them off their butts to fix my watch. When I arrive, the watch looks funny. The cap stone is significantly larger than the original. What was barely noticeable is now clearly sticking out ¹⁄₁₆ of an inch. I mentioned this to him and he said this was the original match. So I took the watch to another jeweler and asked their opinion and they said that it is obviously not supposed to stick out that far. So three weeks to fix a crown that was never fixed properly. Very disappointing.
Fool me once, shame on me. Fool me twice, shame on them. Well, and me.

Talk about a hidden gem… in Ballston Mall you will find the friendly and knowledgable staff at Express Jewlers. Raul is a gentleman and a professional. His wife Susan is a great influence on the inventory. Don’t look for David Yurman… look instead for pieces that are crafted with the same amount talent and quality as Yurman at a much more palatable price point.

I have been a customer with Express Jewelers since moving to Arlington 5 years ago, and now I will not even consider shopping at a chain store.
Raul and Donald care about their trade and it shows in their customer service. Whether its been for small repairs like watch batteries or last minute gifts, these guys are top notch professionals.
I recommend them to all my friends and family and you should to.

Quick and convenient with the personalized touch of a human-​owned business. I must have taken my entire watch collection there to get the batteries replaced over the past few years and they’re always quick and thorough for a good price. Having had so many good experiences with them before I took my engagement ring there to be resized. The price was as good as I grew to expect and they had it done in 45 minutes by their in-​house jeweler who works in a windowed room, so if I were at all concerned about letting my ring out of my sight with them, I could have watched the whole time.

I really wanted these guys to work out. I have a collection of designer glasses that really need crystal repair but… I went in to ask about my glasses and a guy behind the counter started talking about how my glasses could be bought for 30 Bucks at Sunglass Hut.(They are $ 500 Dolce and Gabbana prescription glasses not sunglasses) How they are all made in China and cheap and he knows because he was a manager a Sunglass Hut.
I politely corrected him and asked if they could repair the glasses and another very nice reasonable guy, Raul, sized and said he could repair my glasses. He asked me to come back at the end of the day. When I did my glasses were no where to be found in the completed projects bin but were left on the counter of the repair room, with no name attached to it and completely filthy.
At least the 3 crystals were replaced (with a slightly larger size as I was told the smaller size is impossible to order… which I now doubt in lieu of the rest of the fabulous customer service I received.) I paid 30 bucks…10 bucks a crystal.
I will not be returning.