The UPS Store

Please avoid shipping from ups stores if at all possible. Their rates are exorbitant. Last Saturday, Dec 19, i was going to ship 2 lightweight ornaments to N. CA in a padded envelope I purchased there. The clerk told me it would cost $ 98.00 if I wanted it to arrive before Christmas or $ 29.00 to arrive after Christmas. I asked her to please check; there must be a mistake. I paid for the envelope and left. The following Monday, a friend shipped the same package through office mail room for under $ 9.00 to arrive at destination ¹²⁄₂₃. I told the manager about this yesterday. She politely explained to me that her store does not set the charges. We are being ripped off by UPS folks.

Going to these places is never fun but these guys get the job done as quickly as possible. They seem to be a little cheaper than FedEx and they’re in walking distance. Shipping is always annoying and the pricing is always a mystery but this place makes it a little more tolerable.

I was here twice in one week — once to return a box with a pre-​paid UPS label, and the second for shipping an overnight UPS letter — and the two people I met could not have been any nicer. Noelle is fantastic and Runako had me laughing… my dog gives both of them the 4 paws up as well.
Some of the older, less happy reviews, seem to be from a while ago, so maybe they have had a change in employees?

That was so easy! Very nice lady took my very unprepared shoe return box, scanned it, handed me a receipt and told me I was good to go. She took it from there. That was very appreciated since I need to get back home to my wife and two girls.
Thanks, kind lady at UPS Store!!!

I use this UPS store personally and at work. Great prices and speedy service! Reliable and trustworthy company… Love them! Everyone is very friendly! And trained well. Great company!

I have been here about 20 times and have always had a good experience. The staff has been polite and helpful.
I saw some negative reviews so I wanted to clear the air. THese guys are good. I will admit that the parking is pretty terrible.

I had really bad experiences with this ups store. The price is higher than average and their attitude make me feel very uncomfortable. I might be never come back again

I’ve been here multiple times, mostly to drop off returns. Parking isn’t too difficult too find, which is a first for Pentagon City. Moreover, the guy working here is really friendly and will tape down loose items for me. Never had an item mishandled.

I use this particular UPS Store often. Friendly staff and great location.
I took off one star for the horrible parking (competing with the Costco crazies and other businesses) and marked up shipping costs vs. going direct to UPS.
HEADS UP: don’t park in front of the 2 open spots on the side where is says no parking, but looks like you can… we don’t like excitement in Arlington, so all the cops have to do is give tickets… and they will for that spot (I think they hide in the trees).

Very rude customer service i’m a regular customer to UPS this is the only one i always have issues with did a notary service n the women was WIERD and gave me a bad look i asked her are u alright is there anything wrong ! Then she simply Said this is how my face looks like .is that a polite respond ??
Even dropping a package which takes 2 mins the guy is mean .what happened to greetings or at least faking a smile to ur customers ! UPS STORE THIS ONE == ATTITUDE never imagined that i will criticize ppl but they made me to.

Couldn’t have asked for better service. I was getting a document printed, it was ready in 20 mins and I was in and out of the store in less than a minute.
The woman at the front was courteous and had a smile. Will definitely print here again in the future.

It really says something about a business when the post office down the street offers better customer service than the business does, but that’s been exactly my experience. I’ve been here twice, both times to drop off «return» shipments, and both times have been treated with stunningly poor customer service, with the entitled twentysomething that runs the place (?) barking orders at me as soon as I walk in the door.
Now I get that the store probably doesn’t make anything off of prepaid shipments for which it performs no function other than serving as a drop-​off location, but that’s part of the deal when you’re a UPS Store. If you don’t like that, perhaps you should think twice before buying into the franchise.
On my second visit, it turned out I also needed to buy a box, so after looking around, and seeing none, I ask «do you sell boxes?» The entitled twentysomething looks at me like I’m an idiot and replies «uh, yep, we have lots of different size boxes.» I ask if he has any are made up, and he flippantly replies «nope.» Ready to just say «Okay, then, I’ll go somewhere that does,» he offers a very, very short olive branch, asking if I am looking for something that is more or less the size of the box I just dropped off. We proceed to a successful transaction from there, but the attitude was a little stunning, particularly for a store that is, more or less, focused on little more than selling crap to ship stuff — like boxes.
If you’re like me and needed to find a UPS location to drop off a UPS package, then you’re stuck with these guys in this immediate area. But if you’re looking for straightforward shipping services, I’d strongly suggest checking out the FedEx Office location a few blocks away on Crystal Drive. They’re a bit more polite and even show you the boxes before you buy them.

I checked the tracking information and my packages arrived at their destination so at least I was more fortunate than the other reviewer who had their items supposedly stolen from this store.

My Items was stolen at this location. Make sure your box is sealed prior to dropping off at this location. There are thieves here that will still anything they can get their hands on!
I went to this UPS Store because its near my job to return some clothes to a clothing store. They were kind of busy so the customer service guy weight my item and told me don’t worry he will seal it and ship it out. I thought everything was done on my part until I received an email from the clothing store that only 1 of my 4 items was received. I told them to re-​check; they did and told me to submit a claim. Long story short the items went missing in the UPS store before they made it to the company I was shipping it to. The company refunded me the money, which is why I still shop at the company. I no longer go to this UPS store, I will go out of my way before going here. I hate thieves with a passion and to smile in my face and take my merchandise is just disgraceful. I would love to see this place go out of business!

Location is convenient. Service is friendly. Recommend this for mail and notary service.

WOWIE! Super positive customer experience + generous good deed = winning!
Just came here a few minutes ago for a large envelope to mail a bunch of paperwork after picking-​up dry cleaning nearby at Uptown. I only had an AMEX on me (no cash) and since the 79 cent transaction was too low to pay with a credit card, the gentleman manning the cashier comped me, paying the register out of his very own pocket!
I was astonished! Impressed! Who *DOES* that anymore?!?
Awesomely, delightfully, surprised: D

Not the friendliest staff, but efficient. Decent store hours. Limited street parking our front.

Firstly, it cost me near $ 40 to ship two items. They definitely do nickel and dime you in every way possible.
On top of that, a few days later I misplaced my tracking number and called to get it. After receiving a busy signal 7 times over an hour of calling, I finally got an answer. The person put me on hold, then told me he’d need to call me back. He never called me back…

Awful experience. Made the mistake of dropping in here to ship some supplies back from a business trip. Maybe the problem lies with the UPS store as a whole (later found out that it has zero affiliation with UPS itself), and how they nickel and dime for absolutely every single thing.
–I am pretty sure ten dollars is outrageous for a 21×21×13 box. Nice margin there folks.
–No tape to use while packing my items in my ten dollar box, needed to buy an entire roll of tape.
–Bubble wrap, one dollar a foot, thanks for nothing.
On top of all of this, they still charged me a ridiculous amount for shipping. I will never use this business again. Almost 50 dollars total for something than should have cost 20 MAX.

This shipping center just opened near the Pentagon City Costco and I am thrilled to see it. The staff is very helpful, pleasant and speaks clearly (in English, not sure if they are bi-​lingual) and is willing to assist with your shipping needs including packing. The hours are convenient and the store is extremely clean.
I would happily ship here again and will do so for all my holiday shipping needs.