US Post Office

Machine to buy stamps was not working. No sign on machine. Confused customers. Long line to then buy stamps. Two women staffing front desk, very slow, very uninterested in the long line/​wait time. Not going back.

I dread coming here. The women who staff the front desk are slow and surly. Their English is broken, and complaints fall on deaf ears. They seem to take pride in being obnoxious.
How is it possible that no front-​line personnel changes have been made yet? Hey, management, please read the Unilocal reviews.

Overall not a bad post office. It’s clean and always stocked with the boxes you need. Some of the staff can be a little direct but they aren’t rude and will help you if you can wait in line and be kind.

Came here to pick up an item and they were extremely surly with me over the fact that it had been two days since I got the notice in the mail. They told me that the item was about to be discarded even though the notice said I still had a week to go. Then one of the employees demanded to know why I hadn’t picked up the item on Saturday and asked what was in the package. Extremely unprofessional!
I was perfectly pleasant to the staff but they were downright rude and unhelpful. Trust me, USPS employees, I don’t like coming to the post office any more than you like for me to. I never thought I’d say this, but even FedEx may be a better option.
The Post Office over in Courthouse is much friendlier, in my experience. Don’t come to the main office unless you have to.

Worst post office I’ve ever dealt with. It’s worth moving to Rosslyn just to not have to deal with this post office. Specifically:
–GIANT lines if you try to go here for anything on Saturday.
–Carrier routinely crumples up mail and shoves into my mail slot. Seriously, one time all that was in there was one Christmas card and instead of sliding it in, it was crumpled up. Not just a little bent. Really crumpled.
–I went on travel for a couple weeks and sent in the post card to get my mail held. I have no idea where they held it at, and when I returned, neither did they. I never did get any of my mail from those couple of weeks.
–I am convinced that the mail carrier stole one of my packages. It was a birthday present for my boyfriend. He ended up getting a cake I made out of a $ 0.99 thing of mix. I can’t afford to re-​purchase $ 80 in gifts. I knew the package was coming so I arranged with work to telework that day. Packages shipped with USPS (which this one was) are left in my apartment building under the mailboxes. Well, it never came (I checked frequently) but the status mysteriously changed to ‘delivered’. I called the post office to find out, and was told it was delivered. My complaints went up the management chain, and I was told that it must have been stolen before I got home. When I told him I had been home all day, he had no answer. All he said was that since there wasn’t insurance on it, there was no guarantee that the post office would deliver. Super.
For the record, I never had any issues with the Rosslyn post office. I could go on travel for two weeks there, and everything would be neatly packed into my mail box (same size as at my new apartment).

I think that these guys are great. They always help me, never complain. If I have the wrong form, they give me the right one and tell me that I don’t have to stand in line again. I am a fan of Clarendon Post office

I want to move because the mail service is so horrendous. Honestly, if you are looking to move into the area that uses this post office to get its daily mail, don’t. Really. I am being 100% serious. That is how bad the service is.
Some days we don’t get mail. Some days we get everyone in the neighborhood’s mail. At least 1 – 2 days/​week outgoing mail doesn’t get picked up. Some days our mail is scattered all over the driveway.
Recently I had a package that UPS said was delivered to my local post office for delivery sitting, waiting to be sent out for delivery for FIVE DAYS. Now it’s been «out for delivery» for two days. Thank god I don’t rely on their service to get any sort of medication. I hope my mailman has enjoyed trying on my Banana Republic dresses and that he gets a chance to dry clean them before delivering them to my neighbor across the street.
I’ve called the post office and gone into to complain about how terrible their service is. No change.

I read through bad and good reviews. I typically have negative experience with USPS at other locations, where staff is either inefficient, slow or non-​responsive.
I went to this USPS office on few occasions, one of which included sending certtified mail; something I’ve never done so far. I interacted with two workers. The first one answered my questions with quick smile, and gave me envelope and certified mail slip to fill out (this took less than 5 seconds, literally!). The other one processed everything once I completed all forms with quick smile (process took literally less than 90 seconds). BOTH officials were FAST and EFFICIENT. I was in and out of the office in about 10 minutes; I spent the most time completing the forms that everyone has to complete anyway.

I visit the post office more than the average person. At least 3 times a week.
This used to be my favorite post office in the area, but lately they’ve been slacking. There’s been a major decline in ethics preforming and customer satisfaction. At least for me.
The best part about this location is it is open 24 7. There is a self service machine and you can buy stamps or pick up supplies any time. This is great if you work 9 to 5 and have a hectic commute. There’s also an ample lighting huge, space in this office and well lit. The disability access is good. I like the fact that it’s well lit and a ghost town at night. However you may come across a someone who is down in their luck, drunk and is crashing in the lobby overnight.
I believe this location also has several small PO Box’s for rent. I can’t remember the price but last time I inquired I was surprised at how costly they were. Also at this time if you are applying for a passport you need to make an appointment. You used to be able to just walk right in.
The self-​service machine is whack. It does not always give you the correct weight and best rates available. This results in having a postage due on your packages, being returned or held at their place of arrival.
I don’t know what’s up with the mail carriers from this location. They are either exhausted, overworked, dyslexic or just don’t care. Their mistakes have easily cost me over $ 1,000 in errors. Including losing my visa and passport!
They have delivered me other peoples personal mail. It wouldn’t be a big deal if it were just junk mail, but I’m talking credit card, bank statements and birth certificates. This is not cool! They have also failed to deliver my mail. My parcels have been improperly scanned and delivered to the wrong area on several occasions.
There is a phone number for this location however, if you call you will never get an actual person. The phone will just keep ringing. The employees who work at this location aren’t too chatty but they’re not as bitter as some of the others I’ve dealt with in the past. I might say some are a bit jaded. Some have been more helpful than others. All of the times I’ve needed to speak with a supervisor there were available. Nor were my calls returned.
For this location I would say use at your own risk!

OK, seriously I’m confused about 1 star ratings for this post office. It’s a post office. And as far as post offices go it’s probably the nicest, cleanest and best staffed one I’ve ever been to in this area. I felt compelled to write this review after seeing all the 1 star reviews. Are these one star reviews comparing the post office’s customer service to say, Nordstrom? If so, then fine I can understand one star. But really you should be comparing it against other post offices or even other shipping places like FedEx Kinos, UPS store, etc. My review and rating here reflects that, and I’m giving them 4 stars cause I’ve been to a Fedex Kinko’s that’s truly 5 stars. So, sometimes you need to go to a post office, and when that need arises this post office is one of the best. I think the staff is very friendly and helpful and I have been going here for years so this is not something recent, they’ve always been nice.

I try not to go to a post office as much as possible but I do need to go in to ship some holiday gifts. And this post office is messy, understaffed, and unfriendly. Staff there has no sense of urgency when the line is out the door and they are rude. I prefer to use UPS or FedEx. Oh well, we only have one postal office which gives me no choice but to use them.

Post Offices deserve a little « Unilocal Love» too!
I must say… WOW…I am shocked at all the negative reviews that I see on this US Postal Service location. I have used this location several times and my experiences have been quite pleasant. Actually, I would go as far to say that this location is one of the better post offices that I’ve ever visited in the DC, MD, and VA area! Yeah it’s small and yes… there is the occasional postal worker at the clerk counter with major attitude… but all my customer experiences at this location have been nothing but good encounters. Besides, it is not often that I would look forward to writing a review on a post office but in comparison to most in the city, why not give a thumbs up to a good one… and show some love?! The staff is incredibly nice and helpful. They genuinely greet you and seem to enjoy their jobs. Also, they are quick to offer assistance and tips for the best options to save a buck ($$$) when sending packages and mail items… which I really appreciate.
Unlike other post offices, this place is clean and doesn’t look like a tornado blew through the place as with other locations in the area. If you want to send out your mail in a safe, clean place with great service then look no further.
The only bad thing I can say about this location is that it can get very crowded during peak hours due to the small store space. And, having only one self-​service machine certainly does not help the situation… especially when the person using the self-​service machine before you is clueless and staring at the machine like it’s a TV. LOL
Seriously though, this Post Office is very organized and has competent-​knowledgeable staff to get the job done… minus the disgruntle employee that’s about to GO POSTAL (no pun intended) attitude… like at some of the other post offices around the city.

If I could give 0stars, I would. The angry, irate, arrogant Asian lady working here screams at me every time I’m in here. I’ll never again go here due to the long lines and her horrific attitude. Fire her fast!!!

Worst post office ever. Long lines and employees in no hurry to move things any faster. I’ve even had an employee elsewhere confirm my impression that this branch is a disaster.
Abysmal delivery includes my receiving other people’s mail often (credit cards, hospital bills, financial statements, and more), delivery as late as 7 to 8 pm, and lost mail.

HORRENDOUS!
I had a USPS case opened and forwarded to this branch to investigate mail carrier. They are IMPOSSIBLE to get in touch with (703−993−0072) and their phone is constantly off the hook and you cannot get in touch with them. I tried calling other post offices and they say they experience the same problem. REALLY?! HOW IS THIS EVEN ALLOWED?! WTF
So I go in to check it out in person and they are THE WORST! Horrible customer service and could care less about anything as long as they collect a paycheck. It’s people like this that give government employees and government entities a HORRIBLE REP. #disgusted
Because a missing package that you paid for should be stressing enough…

This Post Office location has the most arrogant employees I would not feel bad if the Asian lady gets fired, not at all.
I have been avoiding this place like the plague since I had this lady (Asian) behind the counter screamed at me for filling out the wrong form a couple of years ago.
Last month, because of my non profit for typhoon relief I succumbed and opened a PO Box. I should have learned my lesson and just went to an incovenient location because after a month of checking the box, nothing really came through so one day I took a day and off I went to this post office.
I rang the bell where it says «ring here if you need assistance with PO box» sign.
5 minutes of ringing (I must admit it felt like revenge to hold the button down) Lo and behold appeared the same Asian lady (I will never forget the face behind the arrogance) showed up and scolded me for ringing and that she can’t help me because she’s «busy» and that I have to be at the «line» and wait like the others if I need help.
I ignored her comment and told her that my issue was about PO box and not regular mail. «I need help with my PO box and it says right here, „ring the bell“ not „fall in line“.» I said all this with a little screambackatyou attitude (which I rarely do)
She said «WAIT» closed the the window on my face, checked the box number and came back screaming louder this time said «This box is an empty box, nobody owns it» and she was about to close the window again when I screamed (noting that screaming gets her attention), and said «Hey you, you cant go! Why are you telling me this is an empty box here’s the key — THIS IS MY BOX». She screamed back and said «WHERE did you get that key GIVE ME THAT KEY !» — ???
I could not believe it! she actually assumed I was «pretending» to be the owner of the PO Box? Does she berate everybody like this, and by the way I am Asian too? Unreal!
Livid, I asked to see the station manager. This was the magic work as it seemed to calm her down and said «go around I will get someone to help»
After a few minutes behind an empty window another Asian lady who’s the secretary of the station manager showed up who then said that the person who took our form «forgot» to put it in the system, they are «sorry».
I told them this is very disappointing, and by the way you did not «forget» to charge my credit card. She said she will make sure this is fixed, and that I could get my PO box back.
I asked about the mail for 1 month’s worth where did it go, she just said I dont know maybe returned? I told them hope you all can sleep at night knowing your incompetence have caused many families to wait for another round of fundraising campaign. You sleep in comfort meanwhile those who lost their houses have no roof over their heads!
Would have, should have taken a day off and could have discovered the incompetence earlier or really just opened it in another Post Office location altogether.

The worst customer service expiriance ever!!!
Went there few day ago to send few letters. The line was long but that’s kinda normal before the holidays. Finally, when I got to the window the clerk whiteout saying hi or anything like that started screaming at me that I didn’t say anything and he is not here to read my mind. He basiclly told me «you did not open your mouth!» Well, I’m sorry I have letters in my hand what do you think I need sir… Milk?!
I’m always easy going person because I work in customer service industry and I know how hard can be sometimes, but that doesn’t change the fact that you can be rude to people. You never know what’s going on in their life or on that day. I felt very humiliated and disrespectful in front of other customers.
That is just unexpected!!!

Street parking can be tough in Clarendon, so it might be worth walking or metro since it’s across the street from the Clarendon station.
Clerks were not particularly speedy and the line got a little long, but all else seemed fine.

Writing a review about a post office? Yup.
This Post Office is garbage. Their customer service is terrible and the delivery guy in our neighborhood is even worse. I’ve personally witnessed him tossing packages onto people’s door steps as well as mine. I’ve confronted him about it after watching him do it and he just turns and looks at me and then walks away. Truthfully, I don’t even know if he speaks english.
Secondly, we’ll get mail that isn’t even remotely close to what our address is. I’ve gotten birthday cards, bills, packages, and lots of other stuff with names and addresses that doesn’t even resemble our address. I’ll put return to sender back on the packages/​letters and put them back in the mail only to find them back in my mail box that evening.
I’ve filed 2 formal complaints with the USPS for these particular incidents and nothing has been done. Perhaps if I film the delivery guy doing this, put it on youtube, and then submit it to the Post the USPS will get it. The worst part is their general customer service is just as bad. They don’t care. It’s no wonder that they’re becoming obsolete.

Went here on 1÷16÷12 to pick up some flat rate boxes to ship some stuff from work to home in Vegas. It was within walking distance from work, so clearly, that’s where I was going to go. Upon opening the doors, WOOSH! The smell of stale piss hits you in the face. I don’t know if bums have been in here trying to get out of the cold, or what, but it was awful and the place was a filthy mess to boot.
There is only one redeeming quality to this place. This post office would be a great place to take people who think socialized medicine would be awesome, because this is what their state hospitals would look like; filthy and smelly.
Avoid!