AAA Service

A few months ago we called AAA to scope our sewer lines, knowing it was probably full of holes, which it was. First we had called Applewood because, though they are expensive, they’re supposed to be the best, right? Applewood wouldnt scope the line, saying they were afraid the camera might get stuck in a hole. After getting Applewood’s quote we decided to call AAA, who sent out Joel. Right off the bat we could tell Joel knew more & had more experience than Applewood’s guy. Joel was not afraid to run his camera through the lines, which we saw was full of holes. We needed to have 40 feet of pipe replaced under our finished basement floor. The quote was $ 7000 LESS than Applewood’s. The AAA crew got the job done & cleaned up in 1 day! And Joel came back out on a Saturday to put our old carpet back down. Excellent service and our plumbing is perfect again! So when our furnace was blowing more cold air than warm we decided to call AAA again. Brendan F. had that puppy running great in 30 minutes. AAA has made customers for life out of us.

My brother-​in-​law had to replace some rusted pipes, and as a result disconnected the dishwasher. He was missing parts, Home Depot was closed, and I had an appointment in the morning with a plumber so I kept the appointment to finish the job which consisted of installing a p trap and reconnecting the dishwasher. I was quoted $ 864 to install a P-​trap and reconnect the dishwasher. The plumber said «there is no other way to connect the dishwasher» until I asked, how it had been working just fine a week before. Then he quotes $ 150. That is still way too much. He kept trying to tell me I was wrong and that the dishwasher couldn’t be reconnected.
Needless to say $ 15 dollars and 5 minutes more of labor my brother in law took care of it. It is not worth the money to get things done a few hours sooner.

BUYER BEWARE! Doing business with this company has incredible risk! Had a problem with our relatively new hot water heater. Pilot light wouldn’t stay lit. I was extremely busy that day and had guests coming to stay with us so the wife called these guys to come take a look and see what could be done. They did show up same day but that’s the ONLY positive thing I can say about them.
Wife calls me on the cell phone to give me the update: According to Joe Plumber, the thermocouple is bad and should be replaced. How much you ask? $ 900! But it cant be done until Monday (4 days away). HOWEVER… he can clean the thermocouple for (get this!) $ 700.00. I told my wife to pay the man for his service call ($ 29) and get that THIEF out of our house! Surprised he didn’t steal the silverware on his way out.
Just so you know the facts: To replace the ENTIRE HOT WATER HEATER would cost around $ 1000.00. The thermocouple is $ 12.95 at Home Depot. The replacement takes about 30 minutes with a hex key and a screwdriver. According to AAA Service, just to CLEAN that $ 13.00 part is $ 700.00. UN-​BE-​LIEVABLE. If you do business with this company, you are absolutely going to get «plumbed»!
I am assuming that these jokers rely on the fact that most people don’t know much about plumbing. My advice is to ALWAYS get a second quote.
ADDITION TO REVIEW: As a reminder, AAA Service wanted $ 700.00 to clean my thermocouple. Yesterday afternoon, I watched a YouTube video, broke out my handy dandy crescent wrench and a screwdriver, took some steel wool to the Thermocouple and less than 30 minutes later, water heater works just like new! I know some of the 5-​Star reviews on here comment that «yes they are on the expensive side but worth it». To them I say – $ 1400.00 per hour ($ 700 for a 30 minute job)? Thats taking «a little bit on the expensive side» well beyond reality! Take a look at the reviews. There are a whole bunch of 1 and 2 star reviews and a bunch of 5-​star reviews… nothing in between. I submit for the record that the 5-​star reviews are friends and relatives of the owners. The 1 and 2-​star reviews are the ones you need to pay attention to.

Doug just came out to our home in the Highlands and was amazing! He diagnosed out Sump Pump issue and fixed it very quickly. He was so nice and honest and didn’t even charge me. I would highly recommend AAA Service.

James W with AAA Services came out to my rental property in Denver and cleaned my sewer line as I was having issues with the basement drain backing up. He initially assessed the problem and then proceeded to clean the line numerous times back and forth to make sure any tree roots were removed from the line. I felt that James was a conscientious employee and would recommend him to other people looking for the same type of service.

I see all the negative reviews here, but I have to say we had a wonderful experience yesterday with them. We have had some electrical problems with a chandelier, and could not hang it ourselves because it would not light. They quoted the job at $ 338, and YES, I did think that was pricey. However my husband had been working on the ceiling box for a few days and couldn’t fix it. So I agreed. They (Michael and Taeva) spent 3 hours at our house, trying to fix it. Finally they did. We had faulty wiring and it was a big job. They still held to the $ 338 price, and apologized for taking so long.

Set appointment a week in advance for electrical, plumbing, and hvac work. Had two schedulers calling each day to confirm appointment despite me letting them know i preferred email because i have poor service at work. Took a day off work so I could be here for my appointment. The day before the appointment i am notified they will not be able to relocate a duct and they would be referring me out to another company to set a new appointment. Then the morning of my appointment, they called to tell me their electrician called in sick and couldn’t make it. So out of the 3 requested technicians who were supposed to come out, only the plumber was available. Really? Based on the size of the company, I assumed they would have multiple technicians and could send someone else out. I know they can’t control someone calling in sick, but in my business i can’t control interest rates yet my customers hold me accountable. I am moving on to another company for what i expect to be reliable appointments. If it’s confirmed, it needs to be kept, no matter what.

Similar experience with these guys. Had a leaky garden hose faucet. Essentially required a new freeze proof hose bib ($ 25 part — RETAIL). Access to all piping in basement was openly accessible (sitting right above your head), and simply required cutting the copper tubing, inserting the new hose bib and joining with a simple coupling. Aside from all the up sell on how long they have been in business/​they are master plumbers/​5 year guarantees (a $ 25 part you recall), it took about 35 minutes. This master plumber actually commented «I haven’t done many of these, but shouldn’t be a problem» — really??? (Look up oxymoron in the dictionary). I’m not a plumber and in hindsight could have done myself in 45 minutes using materials from Lowes costing less than $ 50 – 60. My 73 year old mother in law who lives with us had called them without consulting me so I was late to know what was going on, but after finding out they wanted to charge $ 654, I got involved quickly — there are other reviews on how they ripped off elderly customers. They tried to dance around «we never know how complicated a job can be» BS, until I simply asked them to confirm or deny that this was the most very basic repair in terms of access etc. Which they confirmed it was. Went to «manager» who deducted 15%, which still made this $ 550+ job, which reluctantly was paid since my mother in law is neurotic about things being done immediately. I would hate to have these guys actually do a complex job, the quote would likely put you on your back! They will never quote in labor and materials, a huge red flag. This allows them to make up a price for something they know will take a very short time to complete, despite their «we will stay until the job is done» crap. They knew damn well how easy it was.
I do understand how business works, insurance, overheads etc, but I also know how not to conduct business if you expect to be competitive and stay in business. They may have been in business for a while, but they should consider that the internet is not their friend and a few reports like this one will have customers looking elsewhere. This should have been a $ 200-​$ 250 max job (I have a good friend who had been with Xcel energy for 20 years and had his master plumber friend tell me I should have sent these guys packing), and that’s being generous.
I will never use or recommend these scoundrel charlatans again and would advise anyone else to be savvy before calling these guys.
They get two stars for doing the job, that’s being generous.
I can only assume that the majority of these 5 star reviews are «plants’ or sadly people who never bothered to find out how much they should have paid.

We asked AAA to come out and evaluate a few plumbing related issues. They came on schedule which was nice. BUT–
We had a faucet in our kitchen that needed to be replaced. I had purchased a new one that we needed to have installed. Easy Peasy.
Guess how much their estimate was. $ 150? No keep guessing…$ 300. Getting warmer. Ok I’ll tell you. SIX HUNDRED FORTY FOUR DOLLARS! That’s right…$ 644. I asked the guy how long he thought it might take. «It depends… different sinks take longer than others and we charge a flat rate»
«Ok guy two hours? One hour, how long?!»
«I’d say one»
Extortion. Shameful pricing.
My husband got it done in 45 minutes. I would never ever call these guys. Seriously… who in their right mind can charge $ 644 for less than an hour of work… I mean for that kind of money I would expect Peyton Manning to show up and replace my faucet.

Love this company! Very professional and efficient… and affordable!!! Henry was our guy today and we couldn’t of had better service. A+ !!

I have called AAA on three occasions for plumbing work. Their technicians are very knowledgeable, thorough, and honest.
AAA is the company I would most recommend for emergency plumbing repairs. They are pricey (four stars instead of five for wanting more than $ 600 to install a a customer-​supplied faucet and connect a sink drain), but if you can afford them, they’ll do the job right.

AAA Service is always reliable. A/​C took a dive yesterday («Ah, hell no!»). Called first thing this morning n Mike was here in a flash. Always friendly, courteous n professional. 5-​star review
Claudia

I had my main sewer line cleared by a very professional technician, Henry B. He assessed the problem quickly, brought in the right equipment, and seemed to solve the problem. I was very impressed with the professionalism of Henry B. and the dispatcher that arranged the appointment.
UPDATE: My drain backed up again within a day (after I cleaned up the first mess). The work was under warranty and the company dispatched the same technician, Henry B. The second time he seemed to do a more thorough job clearing the main sewer line. The mess left the second time was significant and cleanup took days. My review changed from 5 stars to 3 stars.
SECOND UPDATE: The damage left from the sewage still remains. I will likely have to replace carpet and drywall. I would use this company at your own peril. I am dropping my review to 2 stars because they did send the tech back to fix the problem.

Ron G was prompt, very helpful. Provided a lot of education about the issue, how to use products and how to prevent future problems. AAA Service in general had quick availability to assist us with our problem.

Cameron W. came to fix a plumbing problem. He was quick and very friendly!
It was also a great price.

No call, no show. Said they’d be here 2 – 4. Not!
Lost a potential loyal customer. To bad I’ll be calling someone else I the morning.

Chris Brown was our service technician. He talked me through all the details about what he was going to do and what the price would be for each step. Chris solved our problem for which I am grateful. I would say that AAA service is on the expensive side however I have nothing to compare with locally. They did give me a 5% discount for being a senior citizen.

Really! Yesterday I had a plumber give me an estimate to hook my gas grill to the line coming out of the house, $ 99. AAA showed up today, $ 503. When I talked to AAA on the phone they wanted $ 49 just to show up, I said I am not paying you to give me an estimate and said good buy, they said, no we will waive that fee. Thank goodness that it cost me $ 0 to learn that AAA Plumbing appears to want 5x more than other qualified plumbers. WOW I am surprised.

OH NO! Glogged drain?!! Ask for Henry B. he’s your man! AAA will work with you until you get what you want, or what you just need DONE! So happy I can do this dishes and my laundry now… it’s a beautiful day when your plumbing works. Yay!

I’m extremely satisfied with the work completed by AAA.
My old tired water heater finally bit the dust, and after calling around, chose AAA to come give an estimate.
I was originally scheduled for yesterday afternoon, but they called because the technician was stuck on a job. I get it, stuff happens. Rescheduled for this morning.
Manny came right away this morning, and gave a thorough explication of the estimate, with various options. He was very kind, friendly and professional.
Greg came later in the afternoon to finish the electrical work to get it up to code, and was also great.
I have confidence that they did a great job, and I know I won’t have any issues with my new hot water heater.