Brakes Plus – Arvada

Get a quote from another shop before allowing them to perform any work on your car. I dont trust them

Do not trust these people just another corporation trying to make a buck. I took my vehicle here to have my stud replaced and one fixed. I dropped it off at 9am got a call about 4:30pm that the work could not be done because my caliper bolts were seized. Okay I was nice and said I would come pick up my vehicle and not have any work done. Well I’m no idiot it was in another shop the week before for a brake inspection and quote I called that shop on my way to Brakes Plus to ask about my calipers. They were able to verify that my calipers were not seized that it would have been added in my quote had they of been. Well not only that but it was also at Big O Tires that I called after the first shop who were also able to verify my calipers were fine.
I arrived at Brakes Plus to double check what was told to me over the phone and pick up my SUV I was again told that the work could not be completed until the calipers were removed and replaced the bolts had seized in place. I knew better I just listened to the lies. I was quoted $ 900 but wait he then told me I can work with that number and do about $ 600 for all the work. He’s a good sales man il give him that. All in all it was a complete waste of time and gas for nothing. Don’t trust them I’m sick and tired of places like this one.

I got a coupon from Discount tire for Brakes Plus. I scheduled and alignment and dropped the car off. Everything went well. Customer service was great. After driving around all day I could really tell the difference. Great job on my Ford Focus. Thanks Brakes Plus!

SCAM ARTISTS! I have to echo a previous reviewer in that these guys are a joke. They are a bunch of inexperienced children that cop attitudes and don’t perform the work as instructed, and then have the audacity to talk down to the consumer while they’re at it. A call to the manager Kevin O’Sullivan shows that the attitude comes from the top down, as he proceeded to defend his technicians (children’s) behavior and speak to me as if I know nothing about my vehicle. It’s unfortunate they have too many customers to care, but stay away if you can!

SCAM ARTISTS! My son had his car towed there because his brake pedal went down to the floor. He put more brake fluid in and it all leaked out. They quoted my son $ 960 for new calipers, drums, pads and lots of other unnecessary replacement parts. We had it towed somewhere else. Only thing wrong with it was ONE brake line was ruptured and needed replaced. $ 50 part, plus labor. Is this how businesses are run now? You give mechanics a BAD name!

This place went from an honest shop to one that worries me. I’ve taken my cars there for over 5 years and never felt ripped off or taken advantage of until today. In the past 4 months, the management of the store has been changed — and the customer service/​honesty appears to have been affected.
Took my car for a set of struts — the cost was reasonable.
I return to find the new struts on, but the strut boots are completely worn out. Rather than calling me to authorize replacing the boots — they just installed the new struts and left it at that.
When I returned and pointed out that the boots are worn out and needed to be replaced — ‘John’ just said ‘well, you said put on struts and we did’.
Update: after calling the corporate office, Brakes Plus ultimately went the extra mile to make it right and replaced the boots and broken parts at no charge. We had to take a day off work but they did do the right thing when I brought it to the corporate offices attention.
That being said, I should not have had to go to all this to get a new set of struts on a car.
Decide for yourself if it’s worth the risk.

They’re lucky that I gave them ONE star. I’d give them NO STARS if I could. Don’t go to this Breaks Plus, or any Breaks Plus for that matter. I had my power steering pump «fixed» not only once, or twice, but they looked at it four different times! before they «fixed it». Just to find out from an honest and experienced mechanic, that the pump they used wasn’t the recommended part for my Jeep. This then caused other issues that I had to get repaired. I spent a ridiculous amount of money on repairs and labor, for poor quality work. I feel like they are a bunch of LIARS who just want to take your money, they have no regard for what they’re giving back to you, they’ll give you your vehicle back in worse shape, than what it was before! I will never go to a Breaks Plus again! BE CAUTIOUS!

I made an appointment to have my brakes serviced at this particular Brakes Plus based solely on the positive reviews on Unilocal.I was not disappointed. The folks running this location of the franchise are doing a terrific job. They were super-​polite, friendly, and explained in laymen’s terms exactly what my brakes needed. I keep up on my maintenance, so I already knew my car was due for the check, and what they told me matched my owner’s manual. They spoke to me, as a female consumer, professionally and courteously, and did not talk «down» to me the way some automotive places do. They were also super-​quick! I could not believe how closely they honored both the appointment and turn-​around time. They know what they are doing, are honest, and they even test drove my vehicle to ensure the brakes were working just fine, and they told me what to expect in the coming days. I will definitely visit this location in the future for any brake needs I may have. Honest, kind, professional, courteous — keep up the great work Brakes Plus Arvada!

Went in for my 5K mile service. It was quick and people very friendly.
I was told that my car needed new struts since some oil was leaking. The entire cost incl. realignment of the tires was about 900 $. But the guys were honest enough to tell me that it was NOT urgent, and that if I was planning on selling the car in about an year, they would NOT get it done. They also said my brakes were perfect, and didn’t need any addnl. servicing.
48 $ and I walked out smiling.
Kudos to their HONESTY in a business where it is very valued!

after going to Century Chevrolet and being told that I need an alignment, I decided to venture out and try brakes plus. The staff at Brakes Plus are friendly and very helpful. Offered me coupons to use for oil changes, and for the alignment. Waiting time wasn’t that bad as well. No extra charges for that «special» oil filters found on newer cars. I plan on getting a transmission flush soon at their store. Lot less than the prices at the car dealerships. And they are honest in their work.

I did not have a brake issue, but I did have the undercarriage cover on my car fall down. It was dragging in the ground and making a terrible sound. I was able to go into Just Brakes on my lunch hour and get it fixed with in about 10 minutes. The staff was all very friendly and helpful. I have recommended this location to several people at work now and will continue to do so.