Pillar To Post

The inspection of the property went very well, and I was very pleased with that portion of the service. The communication and customer service are very lacking with this particular franchise, though. My inspector was late to the inspection, which led to the inspection running longer than expected. I needed to leave. He did not give me the book that is a part of the package I purchased. I followed up with the company several times, as they are not very good about returning phone calls.
The inspector finally did call me and we met for him to give me the book, again, he was later than agreed upon. When he gave me the book, it did not have the printed inspection inside! He told me I could just print it from the email he sent me (never mind that my printer is packed and I don’t have a three hole punch). This was not the final product I had seen and thought I was getting from the company with my package. Also, I couldn’t open two of the attachments sent to me from the company, and followed up on this issue several times. Attention to detail is important to me, and I found this to be unacceptable.
I called five days after the inspection to let the company know that I was not happy with the follow up. I didn’t hear back from them four days later and called the corporate office. After talking with the regional manager, Heidi finally called me back. She described the inspector dropping the incomplete book off to me as a «courtesy» and when I told her I felt like she was putting responsibility for the incomplete service onto me as the customer, she apologized that I did not «like her words.» I stated that it seemed as though once they had my check, they washed their hands of me. She informed me that they didn’t make much money in this business and that it was all about the customer for them. She said «you have called many times, what is it that you are looking for, would you like me to send you a Panera or Star bucks gift card?» and I told her no, all I wanted was the complete product I thought I was getting, the damn book and the documents I could not open (the radon report and prior permits information) and I explained that the reason I called so many times was their complete lack of follow up, giving me the impression that they didn’t care about me as a customer. And I still wanted the two reports I could not open and the finished book.
Overall, it was a great inspection and if you can deal with the total lack of professionalism and botched communication, and you don’t mind having to work harder as the customer, give them a try. To date I haven’t received everything I paid for. In the future, I will choose a different company.

I have to update this review from 2 stars to 1 star. We used Pillar to Post for a home inspection in December 2014. The inspector was a very nice person who explained some of his concerns with the home. Despite being charged full price, the inspection was never completed though. The roof was never inspected and the plumbing was never turned on to inspect. Now we are dealing with a lot of plumbing issues (broken pipes, leaks, faulty copper, corroded valves), and the repairs are adding up fast. Save yourself the headache and go with another company.

We used Pillar to Post (which is a national franchise based company) at the recommendation of our Realtor. Our inspector was very nice but did not do the job to our satisfaction. After moving into our new home we realized there were several issues that he should have caught (not major deal breakers but things that we could have either had the previous owner address or give us credit for). This, however, is not my main issue/​concern.
At the inspection the inspector referred us to the EPA website to get more info about radon and the radon test that we were having done. After reading about the test my husband realized that the test had been conducted incorrectly. This was concerning to us for 2 reasons.
1. We have 3 young children and their health and safety are of paramount concern to us
2. If the inspector did not conduct this test properly, what else did he miss or do improperly?
Upon realizing this mistake both my husband and I emailed and called the owner (Scott) about our concerns. In addition to both sending emails and leaving voice messages, I called Pillar to Post’s main (800) number and was put in contact with the Colorado area manager. NO ONE has responded to our concerns. Not one returned email, not one returned phone call. It is for this reason alone that I am giving such a low review. I understand that people make mistakes and that inspectors are only human. However, we had a very valid concern and the fact that the concern was not addressed and the courtesy of a return phone call or email was never given is very concerning to me. I would not recommend this company to anyone as a result of my terrible experience. I wish that we had been treated with more professionalism and courtesy so that my review could have been more positive.

inspectors are not code cops, all this complaing «realtor?» involes code stuff, not forensic home inspection knowlede, codes are complexed and change yearly, different per counties, and gradfathering. the job of an inspector is to tell you what wrong with the house NOT THE CODE“
no testing is requied to be an inspector.
pillar to post is a national franchise, some good some bad inspectors .
TH should read ASHI standards of practice, probably a realtor who got his deal killed.
22 year veteran home inspector, a ptp competitor