Banana Republic

I want to love this place. The selection isn’t extensive, but the quality is outstanding as is service from the staff.
As a man, we get about ¹⁄₃ of the store vs. women which get the rest *frown*
I think the big issue with this store is the competition next door with the new H&M store. Now H&M doesn’t have nearly the quality, but they have a lot more selection and prices a ¹⁄₃ of what BR charges.
So when i need top notch mens clothing I come here, but that is more the exception than the rule now with H&M next door.

An employee yelled at me and my family for using the Banana Republic app label scanner to lookup clothing on the Banana Republic website. I needed to order a size online not in store. She said I was violating loss prevention policy. Pretty disaapointed in the service at this location.

Their customer service and return policy is the most frustrating that I have dealt with in a high end retailer.
My wife bought a pair of slacks and attempted to return them within 60 days and with tags only to be accosted by the counter reps as to how their policy refuses to allow any items that are worn to be returned. She wanted them at some point to note the fact that she couldn’t shop there if she couldn’t return items that she she wore once. After reading the receipt she accepted that fact, but the sales reps could care less about noting her concern and instead just tried to bully her in her accepting the fact that they couldn’t sell items if they had to always accept returns like this.
Not worth the hassle to shop at Banana Republic, our credit cards have been canceled. I’ve never done that before because of customer service! Ha.