Firestone Complete Auto Care

The crew at this location is always professional and very informative. I take all my personal and work vehicles (total of 5) to them to take care of. Josh always lets me know about coupons or discounts available to reduce my cost. Trust me, they’re more than tire store.

I had a gift card for Firestone Autocare and decided to bring my Jetta in for an oil change. The service light had been on since my last oil change at the dealership which I’d had looked at twice, being told both times it was just for a oil change. Although apprehensive that that’s all it was, I hoped Firestone could do an oil change and let me know if there was anything else wrong with the car. As a 25 year old female, I’m always worrisome that I’ll be taken advantage of by mechanics and the guys at this Firestone treated me like any other customer.
I was a bit late for my appointment and although they still took my car, I could tell it perturbed the mechanic. I’m grateful that he still helped me out!
When I dropped off my keys, he entered in a few things in the computer in front of me, and I could see the total was at $ 95. I do think they could let people know the cost before starting the process, as I wasn’t told on the phone either. They did come ask me if I’d like to pay an additional $ 10 for a tire rotation, which I appreciated.
Yes, this is a car mechanic and tire shop, but I was surprised that the general area and bathrooms weren’t that clean because it is corporate.
My car was finished in a little over an hour, and upon driving off, sure enough the service light was now off. It is driving great and I’m pretty pleased with the service! I would recommend Firestone to a friend and would likely return if the price was right.

I originally wrote a review for a poor experience at Sears, not Firestone. Not sure what happened here. I appreciate Firestone’s follow-​up and have re-​posted in Sears.

Nice guys. I just needed to check and fill a low tire. I stopped here because I thought they might loan me a tire gauge. I was right. They did. Nice guys. I’m sure they treat their paying customers equally well!

Went on a very busy day, and they were straight up in a polite way about how long the wait would be. I respect honesty. Brakes were fixed at a great price. The best part is that they are very nice. They will send you coupons for possible future visits, and that is very thoughtful. Two thumbs up.

Every time I visit a different Firestone, I’m impressed with the customer service and friendliness of the staff. This location is no exception. I went in recently for a flat repair, and the shop did all of the legwork in submitting documentation for my road hazard warranty, even though neither it nor the tire itself were originally purchased through Firestone.
I went in again to have an oil change, tire rotation, chassis lube, and alignment done on my Ford Ranger. They did a great job, called to update me on the progress, and took the time to discuss some of the things they had found during their courtesy check, even though they knew I would likely be doing those repairs myself. With a coupon, I walked out for less than $ 25 for the above service (I had already purchased a lifetime alignment). They did the chassis lube and tire rotation for free, although that wasn’t originally included in the service covered by the coupon.
I would definitely recommend these guys!

Top notch service and competitive price. Got four tires, brakes and an oil change. Very satisfied customer.