Anderson Auto Body & Paint

Yet another experience of dealing with my car and being treated like I’m an idiot because I’m a woman. (Also would like to point out, I never actually got work done here. Only had an estimate)
Here’s a bit of my story: I have an old Honda Accord, and got in an accident back in February (2015) and the whole front of the car was shredded (still ran though, luckily). I got the front replaced with new parts and such, but need (ed) to get it painted because the parts don’t have sealant so they are oxidizing and it’s really bad for them. But as an added «bonus» (not really), my driver door needs some body work because it’s still a little dented, and also missing the side moulding.
Yes, you might say, «oh well why don’t you just buy a new car, that car isn’t worth all the money you are spending/​have spent on it.» Yeah well this is the best car ever and I’m not giving it up.
Now, here is what they told me. They said that in order to do the body work on the door, they need to remove the entire door (which I know isn’t true. YOU CAN LITERALLY JUST BANG OUT THE DENTS. COME ON), which of course means more labor hours, which means that in itself would be, like, $ 500. Cha-​ching.
And then he gave me all the talk about what kind of paint, blah blah (which I also already knew what kind of paint I needed).
Oh, also… After fixing the car, and everything was ship-​shape (almost), I hit a tire on the freeway, which knocked the right side fender out of place, making the passenger door scrape against it every time you opened/​closed it. Very annoying. So when I told him about that, he of course gave another ridiculous estimate (can’t remember what it was) which was for removing the hood and the fender. And also, my fender liner was missing (which I didn’t even notice, honestly. That one was my bad).
So, I had told him I wanted those little things fixed, and I wanted the whole car painted (because I’m really vain, and I want my car to look good).
He gave me an estimate of $ 6,000. When I looked at the paper he gave me, I just looked at him and went, «…Are you serious.» I’m no car expert, but even I know that’s just stupid.
For the record, I took it to a friend of a friend up in Eugene and his estimate for all the same stuff, PLUS REPLACING THE STRUTS, was under $ 3,000.
Oh, and I watched him fix the fender that got knocked out of place. Took under five minutes.
I will never come here again. I hate being ripped off. And it sucks because I read all the reviews on this place and they were all good, and was hopeful about finally getting my car done.
The one extra star I gave was for how genuinely nice and professional the guy was.

Love these guys! They fixed a crunchy scratch on the passenger side rear tire area on my VW bug – good as new. What I was most impressed with was their customer service; always kept me in the loop and when they called to tell me they had underestimated some of the work they didn’t charge me! Unheard of! Love that the estimate was solid and didn’t «creep» up. Also: I was given a delicious box of Ashland’s own Branson’s gourmet chocolates when I picked my car up (which had been nicely vacuumed too by the way). Top notch service and excellent body work!

Noticed some scratches on the rear quarter-​panel of a rental car, wanted to see what it would take to fix things. Called them, they said «Happy to take a look — bring it over». I did, they looked, and said «Let’s buff it out a bit and see what we have.» One of the guys did a *solid* job on the buffing, that was all it took, and they said «No charge — have a great day!» While I was watching the work being done I looked around the shop — tile floors (easy to clean, easy to see stuff on), paint room, *very* clean and tidy shop. Glad I called them and stopped by, happy to come back again.

I brought my elderly minivan here after being rear-​ended (and then rear-​ending the person in front of me). The folks at Anderson were straight shooters 100% of the time, told me everything they were doing or thought they would need to do, and took pictures to document all the work, which was meticulously performed. They also detailed the inside of my car before handing it back over.
About a month after bringing it home, a heavy rain left the rear carpet soaking wet. I brought it back into them thinking perhaps a door seal had been poorly reinstalled. They tested out the car, discovered that the seals in and around the taillights were worn out, and replaced them and re-​caulked the space between the lights and the body, all at no cost. To the best of my knowledge, they hadn’t touched those lights in the course of the original repair, so all of that work was a very generous bonus. I can’t recommend them highly enough if you happen to need body work in Ashland.

While having to visit an auto body shop isn’t on the top of my list of things to do, there are occasions that other people decide your car would look better with a crunch, dent, ding or scratch. It is during those times that it is helpful to have a place like Anderson Auto Body around to get.
I’ve used a few local auto body and towing services in the valley and have always come away with a bit of a bad taste (usually delays, excuses and additional expenses for one thing or another). Now that I’ve found Anderson I won’t be going elsewhere.
As a business owner myself I appreciate the dedication of Dave and his crew at getting me in and out on a timely basis and the quality work they perform. Galina in the front office is top notch at keeping me well informed as to the progress of any work being performed and there are never any SURPRISES when it comes time to pay.
If you like to work with STARS, this is the place to go.
The crew at Anderson comes with my highest recommendation (I even send family there).

My car was mashed from behind by someone who wasn’t paying attention. I took my car to Anderson and was very pleased with the service I got. The manager, Juan, is everything a manager of a business should be. He and his team are courteous, efficient, professional. They handled everything from the insurance to the rental car. I wish every business was this pleasant to deal with.