Herb Chambers Collision Center – Ashland

Greg and his team provided excellent service — my car looks flawless after the rear bumper repair and I love that it looks like it’s new from the factory. They communicated with me through up to date photos on repair progress and they washed the exterior and detailed the interior (a lot more than just vacuuming it) I know they are certified by many manufacturers and I had a great experience with my 2011 BMW. Thanks Greg!

Paul Bourque went out of his way to contact after my Mattew Killian service advisor (Mercedes-​Benz of Natick) already set up the appointment with me. Paul told me I would get my car with in two 2 days and that the car would be stored inside the shop. Paul made me feel very comfortable. Paul is a big car guy as well. They had the shop foreman work on my car. The car came out amazing and Paul kept his word. The customer service was great. Thank you Paul.

I have a 2013 BMW 535 M-​Sport, which a tree was kind enough to fall on. The damage was quite extensive to the support column running along the edge of the windshield on the passengers side, it was bent inward several inches (big tree). Also damaged by the tree was the passenger door which had a significant inward dent, the mirror which was ripped clean off, and finally the hood and front fender were crushed.
I worked with Dmitriy Novikov from start to finish. He worked tirelessly on my behalf AGAINST my lousy car insurance Liberty Mutual. Dmitriy knew the right way to repair the car was to literally cut out the entire c shaped area starting above the door and wrapping around the front of the door and finally ending under it. Conversely the cheap insurance adjuster simply wanted to cut out a small piece around the dent and mickey mouse it back together. Dmitriy escalated this to Liberty’s regional manager, making them come out repeatedly and holding their feet to the fire, all successfully! He ensured that the 27 hours of welding was done as BMW says it should be in such an accident.
He also fought on my behalf about replacing the fender and hood with BMW OEM parts not after market knock offs. When it came to the painting, basically liberty mutual tried to screw me and he protected me and my car.
The dude is great. He provided regular updates with pictures throughout the entire process, no compromises.
As for the workmanship, I didn’t have the pleasure of meeting the folks who performed the actual repairs, but let me tell you there is NO indication whatsoever, none! that anything ever occurred. Everything looks perfect. To the repair folks I say thank you very much, you made «her» look right again.
Thank you Dmitriy, to his boss give him and the crew raises, especially Dmitriy he’s a class act.
The one negative comment I would make is the waiting area is crappy, given the caliber of vehicles they work on there.

Got into a minor accident and had to get the front end of my car fixed. After having it assessed by an insurance adjuster, I brought it to Herb Chambers Collision Center.
The whole experience was outstanding from the start. Courtnie arranged an appointment and a rental for me and had it waiting for me when I got to the shop to drop my car off. I left my car with Frank, who oversaw the whole repair and worked directly with my insurance company to make sure the additional damages that weren’t on the original adjustment were covered. Paul in the parts department made sure every nut and bolt was ordered and waiting for the technicians when they were ready to begin the repairs.
When it was time to pick up the car, I just left my rental behind (Courtnie made the arrangements for Enterprise to come pick it up), grabbed my car, and was on my way.
I’ve only had my car for just over a year so I was really sad about the accident, but when I picked it up, it looked brand spankin’ new. The repairs were perfect, the outside was buffed and polished, and the inside was beautifully detailed.
Highly recommend!

I brought my car in for a minor fix to the right rear panel (slight dent and paint damage.) The tech manager was straightforward explaining how the fix would occur and what to expect for timing. While this was an expensive repair, it wasn’t outrageous and they beat their time commitment by two days. Management and staff were courteous and helpful. The car looks like it’s new and they cleaned the interior for me! A nice job. I’d come back again if necessary — although I hope I don’t have to.

This collision center is by far one of the most caring businesses I have come across. This past summer my Range Sport was damaged by an ignorant car wash. Frank DeMarco and his team took the time to look at my car on my schedule due to a very hectic summer travel schedule and got my car fixed right away, along with detailing other parts of my car. Courtney and the girls at the front desk are great people and I knew instantly this was the place to take my car when I saw nothing but high class European vehicles in the lot. thank you once again guys, you took really good care of me

When reviewing a business, one has to apply some standards, such as how other places in the region perform. I have had body work done about 7 or 8 times over the past 10 years at various places in the region. My experiences ranged from bad to horrible. I believe that body shops are about the worst places you can do business with, and expectations have to be extremely low from the start.
I had minor work done at Herb Chambers Collision center three times since 2009 on cars purchased new from Herb Chambers. I don’t know if this business shares more than the name, but I do suspect that cars that were purchased new from a Herb Chambers dealership get treated preferentially. As a result, I can say that I did not have a horrible experience, just consistently bad ones, and I therefore rank this place at the top end of the scale for body shops in Eastern Mass. But remember, the scale ranges from bad to horrible.
I had a quarter panel repaired and repainted after it was dinged by a pickup truck in the Prudential Center garage. It was a hit-​and-​run incident, but the insurance paid. Twice I had bumpers repainted because someone backed into me.
Each time there were issues. Either the work was not done on time, or not everything was done that was agreed upon. On two occasions I went there to pick up my car and left without it. Both the quarter panel repair and a bumper repair were sub-​par because the parts were not reinstalled properly. There were larger gaps between panels than before, they were not straight, and screws/​bolts were missing.
So, while their performance has been lousy, there are no better places to go that I know of. Sad, but true.

A defective grate, caused the undercarriage of my car to hang down. I took my Car to Mercedes Collision in Ashland. The «adjuster» who analyzed the outside of my car said that it would be a minimum of $ 1100, but «probably more» because they would have to put it on a lift when the insurance adjuster arrived. I took my car for a second opinion at DeCollibus Collision on 135 in Framingham, Mass.
The total price for the «damage» was $ 47!!! Yes, I said forty seven dollars. The repair was done in 5 minutes. The Tow box (plastic) was hanging down, and nothing else!

I’ve had the misfortune of having 2 major accidents in the past 2 years on my 2008 BMW 335xi coupe, first to the front and then to the back, both of which I had repaired at Herb Chambers in Ashland. In the end, the first accident resulted in over $ 12,000 of damage to the front of my car, so you can just imagine what kind of shape the car was in before repair. The work did take a good amount of time (5 weeks if I remember correctly), but I was never misled about the time it would take to do the repair. This was fine for me as my primary concern was that the repairs would be done correctly. The car came out looking brand new and after more than a year has passed, I haven’t had any further issues that I experienced relating to that first accident.
More recently, I had an incident where I was rear-​ended, resulting in severe damage primarily to the bumper, exhaust pipes, and left quarter panel. Everything was repaired and/​or replaced with factory parts and the car looks and runs great. The worst part about this was that this accident took place a week before my wedding and was the last thing I needed at that point. The woman I spoke to at the body shop, Courtney, was more than accommodating and saw to it that my car was taken in and repaired as quickly as possible. The advisor that I worked with their, Dmitriy Novikov, has been excellent throughout the process. He has been responding to all my questions via email, sometimes instantaneously, but never more than a few hours later. This type of responsiveness was really appreciated by me. When I went to pick up the car, he took extra time to look over the car closely one more time, took it for a quick drive to make sure everything was good, and even topped off fluids that I needed. All around, he was just a great guy to work with.
For people who are enthusiastic about their cars like me, the choice of where to bring your car really comes down to a simple tradeoff between quality and price. For me, in a situation like this where someone else rear-​ended my car and the cost was being covered by insurance, quality was obviously the most important thing. Given that they are the only BMW certified body shop in the area, the choice was a no brainer. With all that said, I think their pricing is fair as well, especially considering the quality of work you are getting and the fact that all parts are original BMW parts/​OEM. Taking into consideration the quality, price, as well as the excellent customer service I received from Courtney and Dmitriy, I wouldn’t bring my car anywhere else for body work. Not only that, I’m also going to be making the (slightly) longer drive to Ashland for routine service as well, just because my experience there has been so great.
I suspect that the few bad reviews on here are from competitors who are losing business to these guys and/​or from customers who have unrealistic expectations about the time it takes to perform high-​quality work on these vehicles. Overall, would recommend these guys to anyone. They specialize in BMW, MB, and other high-​end vehicles, but if I understand correctly they will work with you no matter what kind of car you have.

I took my Bentley Flying Spur to these folks a couple of years back and couldn’t be more satisfied. I wanted to wait a while before posting a review so I could assess how well their work held up. They replaced my front bumper, sub grill, front grill shell /​boarder piece and the actual matrix grill inserts. The shop also replaced some other components behind the bumper that I can’t recall from memory. Initially I had to bring it back for a minor fit adjustment on the grill shell — half to a quarter inch — but they were happy to do it. I will also say that the paint work is excellent.
When I saw the reviews these guys were getting I almost discounted them all together. However I figured I’d give them a call and a chance to defend their work. After speaking with two gentlemen at the shop and seeing how well they handled my line of inquiry, I was confident enough to take the chance. They do excellent work and provide a high standard of customer service. I actually drove here all the way from NYC after a bad experience with the NY Bentley authorized body shop — I’m glad I did.
The only drawback with this shop that comes to mind is price. They are expensive and that’s an understatement. For all the work they did it was well over $ 20,000 — that’s the insurance companies price. All and all there may be places that do an equal quality of work at a more reasonable price, but you’ll never know until the work is done. You’re paying for piece of mind and for me, that in and of itself holds value.

Delays, delays, delays, and finally tried pass off unfinished work as done.
Was in a collision and brought my car in for repairs. Was quoted two week initially. After two weeks I was told it would take another week, then another. All said and done the shop had my car a month.
When the agent dealing with my car called me to inform me it was done I went down to the shop to look it over. When I saw my car, I could tell no one had checked the mechanic’s work and he had cut corners where ever possible. There was no sealant applied to the seams in repaired areas, screws were half screwed-​in, etc. I pointed out all the issues and it took additional time to fix the mistakes they had made.
DO NOT GO HERE unless you are very knowledgeable about cars and can check all of the work yourself because they will let you drive off the lot with sub-​par and incomplete repairs. From other reviews this seems like this is the norm with this shop.
I would not recommend this shop to a friend and will not be going back.

I had a great experience at Herb Chambers collision center. My Porsche Cayman S was rear ended which was very upsetting to me, Steve took great care of my car.
Here is a list of the things I liked:
— They completely dealt with the insurance company for me, no hassles on my end at all. Including when their initial estimate missed some things.
— Steve was available to give me updates whenever I wanted one
— The repair was completed perfectly, there is no sign the car was ever hit
— The work was done in just over a week, which I felt was very quick.
— Staff was very friendly with me when I was at the shop
If I need body work again these guys will have my business.

This place is a nightmare.
Repair took two+ months — real pretty e320 wagon with 60k in garage-​queen condition, hit back left. Needed rear door (damaged but still opened/​closed perfectly), rear quarter, and rear subframe.
Six times they’d tell me the car was done and call me to pick it up, and each time there were major things wrong with it. The exhaust was leaking (badly — no way it would take a sticker) and it took them two times before they finally replaced the rear muffler they had damaged through carelessness in removal. I had them rack the car and found wheel speed sensor wiring misplaced, not in cable routing clips and rubbing on the suspension. A long cable assembly was hanging loose under the rear bumper and the service guy nonchalantly jammed it up under the bumper cover. Left rear quarter was replaced, but the wheel well was not rolled like the factory — when I complained they said they didn’t have the tool to roll it.
Finally I’d had enough and said just give it to me — driving it out there was an awful crunch noise coming from the right rear. I gave it back — the one mechanic there (Mike) claimed I’d broken the right rear spring from charging over a speed bump in their parking lot. This car has never charged over anything — remember it is a spotless garage queen. My guess is whoever drove it off-​site for an alignment «charged» over something. Mike replaced just the one spring — these ought to be replaced in pairs. Mike must have been annoyed when he changed the spring — when I went to re-​torque the wheels at home (I never trust mechanics to get this right) he evidently had let his SnapOn impact run wild — my ½″ drive Craftsman extension literally spiraled like a candy cane when trying to undo the lugs on the back right.
Now its been 2 ½ years, the replaced quarter has rust bubbling up and the car is eating rear tires — evidently the rear alignment was never set.
I was heartbroken when this car was broadsided by an unlicensed «refugee» driver. I bought this car new from Foreign Motors West, this used to be FMW’s wholly owned body shop. I assumed mechanical repairs would be done by the mechanics back at the dealer. Boy was I wrong — Mike slams out the repairs in the back corner of the shop.
This whole incident was Aug-​Oct of 2011, perhaps it is better now. I know I’ll never go back…

Had an accident with my Mercedes CLS 550 and had the body and repair work done upon recommendation of the dealership by Herb Chambers Collision Center.
Was told on the onset that the repairs would take 6 weeks. It took one week longer but that was ok for the result.
Having now taken possession of the car, it’s perfect. You can’t tell the car was repaired or the nature of the damages. The car drives perfectly; the same as when I drove it off the lot the first day.
Steve from Herb Chambers was great to deal with and kept me up to date on the progress. I’ll take my car here if I need to — hope that never comes to pass but that’s why they call it an accident.

I was weary of Herb Chambers Collision Center after reading the reviews on Unilocal,but was pleasantly surprised by my experience. I dropped my car on a Monday for a replacement of the back gate and had kindly asked to get it back on Friday mid-​day. I worked with Frank, who was helpful by giving me updates during the week and who was on top of the team to have the car ready. And happily, the car was ready mid-​day Friday.
The icing on the cake was picking up this shiny clean car which had been detailed (carpets shampooed and all). I’m a happy customer.

I had a great experience here. Unfortunately my MB C300 got rear ended. Paul and Mark took care of it. They coordinated with the insurance company, and kept me abreast of the repairs. The repairs were A+ and so was the service.

I sent my 2011 BMW to paint the quarter panel and the bumper. The work was perfect and the service was very smooth. They worked directly with the insurance company and the car was ready on time. They even fixed a discoloring in the interior leather so the car came back as good as new. I love how they send you pictures (status updates) for the car while they are working on it. Ask for Greg Lynch the manager he will take care of you. Cheers!

Greg Lynch was great at Herb Chambers! He was timely with my request and very informative. He went out of his way to make sure I was taken care of and he was very friendly. Thank you!

This review has been edited and update to reflect fast corrective action by Herb Chambers that exceeded my expectations.

I strongly suggest not using them. The quality of the work was not good. Upon delivery the paint was already peeling. Seriously? No quality control? In addition a number of parts (seals) were not reinstalled. They just left them in my trunk. The car was also returned to me with a dead battery.
Not sure what these guys are doing over there but this left me with a very poor image of Herb Chambers, esp. since the Herb Chambers dealer suggested them.