Mountain Chalet Aspen

We had to cancel and instead of charging us the 30% fee they put the entire amount through. When I asked why they would charge someone the whole amount when we did not show up instead of just cancellation fee they could not explain. They acted deceitfully and it caused us very much grief and is still not fixed. This hotel plays dirty. Do not trust them with credit or debit card! A real nightmare! Find somewhere else is my recommendation.

Thanks, Unilocal for steering us to this quaint hotel. It’s right across the street from the St. Regis so it has toney neighbors. Friendliest reception person ever — Bob.
As advertised: clean rooms, cookies in the lobby, great pool, great breakfast and a friendly ambiance with staff and guests. Did I mention free underground parking?
The Mountain Chalet was built in 1954. The outside is charming — very German or Swiss Alps feeling. The lobby and room we stayed in were worn around the edges but you cannot beat the price. If you’re staying in Aspen for ritz surroundings, the St. Regis just across the street.

When we decided to go to Aspen for a summer vacation, no one mentioned how it was still snowing and cold. So that was a bummer, but all the amenities at this adorable chalet really made our stay fun! Seriously they had everything from pool tables to a giant (full room) jacuzzi and the breakfast was made to order!
One major downside, and why it didn’t get 5 stars is we were given a room on the main floor which is right under the stairs. You hear people walking up and down them all night and morning, which kept us awake. But I think this is a flaw with only the room we stayed in. Our room was clearly suited to sleep 4 people, which is a big added bonus for families.

What a great place to stay while in Aspen! Had the opportunity to hang out on their top floor while it was turned into the filmmakers lounge for Aspen Shortsfest and it was a delight! Wonderful views, warm stuff and a cozy feeling overall. A little gem.

I went to this hotel as the official host hotel for a wedding reception. The resort itself was dated but experience was not. The breakfast options were robust, the room clean, the view amazing. The cookies and coffee in the main lounge put it over the top. Very homely and comfortable. The only negative was the very tight parking in the garage. I scratched my bumper trying to park in a corner spot.

LOVE LOVE LOVE this hotel! It is located smack dab in the middle of downtown Aspen, just a block away from the AJAX resort.
Aside from its location, the best part was the breakfast! The most important meal of the day is included with your stay. You can choose from the selection of cereals and pastries — there is even oatmeal in the crockpot (which I wish they would keep plugged in because it was cold both times I tried it), but I have to highly recommend the entrees coming out of the kitchen! Every day has a preset breakfast entrée, and each one was super delicious! It was a breakfast burrito one day, banana pancakes the next, and eggs benedict on my last day! So yummy! Has to be the best FREE continental breakfast I’ve ever experienced!
The rooms are no fuss but clean. There is a hot tub, and wet & dry sauna rooms. I didn’t make my way to the game room, but my friends told me about the pool table, foosball table, and big screen TV. They do an amazing job at keeping the swimming pool clean and covered when it’s snowing.
Last but not least, the COOKIES!!! After long days of snowboarding, nothing beat having homemade cookies that you can grab from reception! These were SO GOOD!
I hope I get the chance to come back to Aspen, And when I do, it’s Mountain Chalet all the way!

I just returned from Chalet for my first time visit to Aspen. The hotel is in the best location. The staff, owners and ambiance at this hotel is perfect for a Aspen Mountain get away. I have nothing bad to say about my stay, it was perfect and I had an amazing time. Don’t let fooled by the looks of the hotel sitting next to the St Regis. It was very clean, kept up nicely and a family, friendly and welcoming feeling.

We loved the Mountain Chalet-​they were incredibly flexible and made our day special. Their caterer was amazing and after cooking our reception meal, went to Lance Armstrong’s house to cook for a dinner party for him. A great homemade breakfast is served each morning for guests that stay at the Chalet. Adrien in events is fantastic, very down to earth, easy to work-​with and makes your day stress free. They do not charge extra for linens or china and they are dog friendly!

What others have said… this is a little gem of reasonableness surrounded by «pretentiousness». Maybe the best complimentary breakfast at a hotel I’ve had. Staff was very friendly. Nice gym and pool area. The only thing that kept it from obtaining my rare 5-​star is the outdated rooms. They need some refreshing, but are adequate and clean.

This place is a find. Don’t let the exterior fool you, Friendly folks inside who care about you & their hotel. Reasonable price for a room in Aspen & you can walk everywhere, Room needs some TLC, but they are clean & quiet. They have homemade cookies & lemonade in the afternoon, Breakfast buffet is included & is the best ever! They have a hot tub & laundry room & will give you soap to wash. It’s nice to know that some people work hard to run a place like this & that they are also very kind.

The only good thing was Annie at breakfast. The room smelled and the owner craig was very rude. I will not be going back.

This place is cheap but its’s got all the amenities of an expensive hotel. It’s cozy and feels homey. The atmosphere here is just great! I highly recommend it to anyone staying in Aspen.

Our family loves this quaint little hotel. It is casually comfortable and serves a wonderful breakfast each morning. We stayed during the summer and the pool was open in the evenings so kids could swim and parents could enjoy a glass of wine poolside. It is reasonably priced and well run. Strongly recommend this quaint hotel for travelors who want to stay in the center of Aspen without the enormous cost.

My fiancé and I were trying to find a decent place within a reasonable price. We found that and more at the Mountain Chalet. Our room was clean, comfortable, and the staff was terrific! We could not have asked for more.
This hotel has a pool, steam room, hot tub, work out room, and it offered a free hot and cold breakfast with our meal. We would stay here again in a hearbeat.

I hope our stay is better than our customer service experience and will post a new review after our stay. We were really looking forward to our upcoming stay at the Mountain Chalet. We reserved a specific type of room and when I called to confirm (for the second time) they had us in a different room. The manager got on the phone and was immediately defensive and quite rude. Although he solved the problem (a booking error on their part) he made it seem like he was doing us a favor by putting us in the room we originally booked AND were being charged for. Again, hoping the other reviews are reflective of our actual stay. Stay tuned.
The stay ended up being very nice. Good location and the room was fine despite the initial mess up.

My beau works in Aspen twice a year and his employers put him up here for several weeks at a time. After several long stays at the Mountain Chalet, I must speak up and announce it a blessed place.
I honestly think it has a lot to do with its owners, the Melville family. They have set a tone that is warm and friendly. We have met many other guests who return repeatedly and they all agree: It’s the best hotel in Aspen. Conversing with one of the Melville daughters over breakfast, I asked about their marketing plan, she responded: «We don’t need one. We have so many repeat customers that word-​of-​mouth takes care of it.»
For sure, the breakfast clubs that form naturally every day are something special. I have met many wonderful folks that are in Aspen for a wide variety of reasons. During my last visit, I met a charming young DJ from Miami who was there to help open a nightclub and we discussed world travel over our delicious meal.
Sitting across from the very fancy corporate hotel in stark contrast, the Mountain Chalet is decorated in Swiss motifs and captivating black-​and-​white photographs from the early days of Aspen, including the Mountain Chalet itself which was built in 1954. You can just feel the history in the hallways.
I’m especially fond of Buddha the Bulldog that hangs out in front of the gym and the nightly tea and cookie service. During our last visit, we tapped into their stash of board games kept at the front desk and spent the evening in front of the lobby fire playing an embarrassing game of Scrabble, as passing guests offered word tips. It felt like home.
Best of all? It’s located in the heart of downtown Aspen and you can walk anywhere. The pool, hot tub, sauna and steam room are certainly nice to have around too.
And, in each room, there is a blessing from the Melville family that reads, in part:
«May this room and hotel be your ‘second home.’ May those you love be near you in thoughts and dreams, if not in body. We want to get to know you and hope that you will be comfortable and happy as if you were in your own home… We are all travelers. From birth until death we travel between eternities. May these days be pleasant for you, profitable for society, helpful for those you meet and a joy to those who know and love you best.»

After giving this some thought, I decided to give this place 5 stars, for a number of reasons: 1. The staff was super friendly and laid-​back; 2. Although the price was a little high for me (I try to stay for under $ 90 a night tops), the rate was HALF the cost of nearby hotels; 3. The room was über cozy, with a comfortable bed and pillows, a unique welcome note, a nice flat screen t.v., and an A/​C vent blowing directly onto the bed (big bonus for me); 4. Awesome chocolate croissants for breakfast!
Truly a great experience right in downtown Aspen!

Cozy and comfortable… I really like this place.
I was traveling through Aspen in June 2010 and needed a place to stay overnight. Upon arriving in town after 7 PM, I did a quick search on the internet and found the Mountain Chalet listing some of the lowest rates in Aspen.
I called a few minutes ahead of my arrival to see if they had a room available. I received friendly service at check in (from Kyle), who gave me tips and pointers on services in the hotel and a few things going on around town. He also gave me a map and directions on how to get to the Maroon Bells for the hike I had planned for the next day.
I was given a code to park in the underground parking. Spaces were tight, but I felt at ease knowing my car was in a secured area.
The lobby had complimentary coffee, hot tea, ice water, and small packs of Craisins available for guests. Use of the ceramic mugs by the coffee maker were recommended as a «green tip» instead of using disposable cups. Several large bound albums of area restaurants and menus were on coffee tables by the fireplace for guests to look through for dining options.
My room was pretty nice and had several extras that made my stay quite pleasant:
— Some red brick walls, wooden furniture (real wood, not laminated particle board), plush pillows and bed with good quality sheets.
— Balcony overlooking the pool with log-​style chairs and small table.
— Bose alarm clock with MP3 connection.
— Subtle mountain scent in room.
— White subway tiled bathroom, very clean.
— Elevated shower head, higher than standard placement of shower heads.
— Wide screen TV with cable, including my favorite HGTV station.
— Small refrigerator.
— Some wifi in various areas (though I was told it might not be available in the room, I did pick up a signal on the balcony and in the lobby).
In the morning, there was a separate room set up with a complimentary Continental breakfast that included:
— Egg & cheese pastries and chocolate filled pastries.
— Cranberry juice, orange juice.
— Cheerios, Raisin Bran, Froot Loops
— Whole milk; 2% milk
— Oatmeal, brown sugar, raisins
— Mixed fruit (Mandarin oranges, grapes, grapefruit)
— Hard boiled eggs
— Hot tea varieties & coffee
It’s hard to explain how comfortable this place was. And the price… $ 100 per night IN ASPEN! That’s remarkable! Yes, I was there in the off-​season, but it was still one of the lowest rates in town. I noted that a rate card on the back of my room door showed rates more than double during ski season, but that’s probably what happens everywhere in Aspen.
This was my first stay in Aspen, but I feel like I don’t even need to look anywhere else for a topnotch, comfortable, friendly place to stay next time I’m in Aspen. This will be the first place I check for room availability.

I can easily see a tradition starting here every April. The staff and extremely beautiful family who runs this place are great!
I guess you could say I came in for an off season stay, but this place, along with it’s neighbor St. Regis, was a hub of activity during this time of year, breathing new life into the town of Aspen.
It has all the perks you could ask for from a ski lodge that’s well suited for the whole year round! sauna, hot tub, pool, massages, rooftop bar (which held NORML’s largest fundraiser of the year!) and underground parking. We left the car in the basement never to return until 3 days later when we finally had to check out!
The best single bed rooms are the Kings with a couch on the South side of the building. They have a wrap around balcony, huge window with a view of the luxurious St. Regis, out the front door is a view of the pool and lobby, and are located right by the elevator. Not sure what the name is but I would go so far as to ask for ROOM 320 or 420 (yes, get room 420 during the cannabis crown convention).
Did I mention affordable? You can get a room for 80 – 120 a night! A steal for Aspen, Colorado!

The exterior feels like a cabin in the Alps, the interior feels like a retirement home. All the other lodgers are over 60, and the faded books sitting on the shelf in my room consisted of an ancient Reader’s Digest, a Garrison Keillor memoir and a book on grandparenting. But it’s like the retirement home you’d WANT to retire in. Cozy rooms and attentive maids. Complimentary Sun chips and Capri Sun’s when you arrive, an alarm clock I could plug my iPod into, and great water pressure in the showers.
All this, and a complimentary, hot breakfast every morning. Amazing.