Tom Shannon – State Farm Insurance Agent

Very unprofessional, they have grossly mishandled a policy and have not provided assistance in correcting their error. Make sure you keep records of all business dealings and correspondence with this office. A very poor representation of State Farm Ins. I would strongly advice anyone to deal with a different office/​agents.

Wow, the only other review is a 1-​star from 3yrs ago? Things haven’t changed a bit. I’ve been a State Farm customer for 10+yrs across multiple agents and blindly transferred my policies to Tom’s office when I moved to Astoria. I bought a new car and this team was able to get me a policy setup and started on the same day. Since then everything has been a mess. Despite local ‘Agents’ serving as the main benefit of the State Farm business model there are real problems internal to this agency. At other State Farm agencies the Agent will sometimes pick up the phone themselves. I was never able to actually speak with Tom Shannon despite asking. There seemed to be no coordination between members of the staff and the information I received (or worst, didn’t receive) varied every time I called in. If you do business with them, make sure it is in writing because twice they made changes (including one paid-​in-​full policy cancellation) that I did not request after I called in. Worst of all, this agency team was resigned to losing me as a customer when all of their competitors offered quotes with significantly lower rates with far better coverage. I had selected to start an Auto policy with State Farm out of loyalty but they had no interest in fighting the system to offer me a more competitive rate. Again, what is the purpose of having an ‘Agent’ based business model if the Agent won’t fight for you as a customer. I’d echo the previous review and encourage you to look for an agent elsewhere.

I strongly urge people to find a different agent. After being a loyal customer of State Farm (and having no issues with them) for 17 years I moved to Astoria and had a series of problems with my insurance, mishandled claims, lies and ultimately legal ramifications that I am still trying to sort out. The one star is for some of Mr. Shannon’s staff who was at times helpful and outgoing but unfortunately did not prevent the actions listed above.