US Post Office

If there is a worst post office in New York City, I challenge you to find it.
This location has terrible hours (doesn’t open officially until 10am — very inconvenient — evidenced by the line that forms outside waiting for the doors to open — frequently AFTER 10am), is dirty, understaffed at all hours of the day, disorganized, and worst: they are so rude! (I’m sure they’re sick of unhappy customers, but we’re the aggrieved here!)
The manager, Ricardo Perpadoro (this is likely misspelled — I had him write it down for me so I could complain to USPS and it’s scrawled and illegible), is astonishingly rude and unhelpful. I think after walking half a mile, waiting in line for 15 minutes, and politely requesting to pick up a package — for which I had a tracking #!) doesn’t merit impatience and crude behavior. He actually yelled at me.
I am writing this in the hope that someone in a position of power will see how many people are inconvenienced, treated poorly, and unhappy with the postal service this location provides (or rather, the service they don’t provide).

fIrst they hang up their phone, no one answers it so dont bother calling. iF i could only find words how this post office is so fucking terrible. tHey left my package in the lobby of my building not even notifying me that they delivered it. The second replacement package came which i specifically asked them that i would pick up the package in the post office. tHe tracking number said that it was already there but they cannot find the package. Take note this is the second package

Extremely unhelpful and rude. The phone is also constantly off the hook so there is no way to get in touch with anyone at this location.

Dear USPS:
I never imagined in a million years of my existence that I would be writing this horrible review. I regret to inform you that as much as I love the postmaster assigned to our office (he’s a lovely man and grandpa), you left me with no choice.
For the past days, I have been tracking a package from Amazon. My confirmation said delivery is between October 7^th through October 15^th. Last night, just out of curiosity, I tracked the package and was surprised to learn that the package was marked «Delivered Oct. 15^th» at 1:38 pm.
First thing I did today was to contract my local post office. The woman I spoke to was not very helpful at first. She told me things that I already knew (reading it basically from the tracking information). I explained to her that I only received regular mail and no package was ever left at my door. She briefly placed me on hold because she had to check the «geolocation». She came back on the phone and said «Ma’am it seems like your package was delivered to _​_​_​3_​th Street». NOT MY ADDRESS! Since the house is actually 2 blocks away from me, I asked her if I am supposed to retrieve it. She told me not to do that and she will advise the postmaster to pick up the package but she cannot guarantee that he will be able to retrieve it.
At this moment, I have to assume that the package is lost. I am now left with no choice but to contact the seller and hopefully I can either get a replacement or a refund.
I was really looking forward to this order. Thanks USPS for ruining my day!
Your UNhappy customer,
MC

Another horrible experience at this post office. I use the auto machine so I can avoid these people. (Except for a couple weeks back when the doors were locked– even though the auto machine hours said open!!)
I just dropped a package down the chute and it got stuck. Meanwhile I heard someone on their phone behind the glass complaining about their job on the phone or to another employee. So I said «excuse me my package is stuck» One employee stands up and stares at me and walks away. Then I hear the phone call again saying «my job is so aggravating they want me to work extra hours etc» So I say again «Excuse me! my package is stuck can you help me?» And RADIO SILENCE. He expects me to think he was a ghost and disappeared? Comical. In this economy I am grateful I have a job and they should feel the same.
They are awful, just awful. Every. Time.

The worse place ever!
There’s just no accountability for anything they were clearly responsible for. That’s why they’re delivery guys will often not deliver packages, falsely claiming no one was home or that the bell didn’t work etc, without fear of reprimand! Just using loopholes and the fact they have no one looking over their shoulders to tell them otherwise when their out on the field! These guys are lazy and just don’t give a fk, and it shows!

If I could give this place zero stars, I would not hesitate as it’s certainly earned the distinction. In the era of GPS, it’s a wonder how often my packages have been mis-​delivered or, better yet, not delivered at all with no follow-​up information entered in tracking as to their present location. It seems like the reigning ethos here is to avoid as much work as possible, judging from the hours posted to this Unilocal page (open only on Mondays… really?) and their actual hours. I particularly admire their dedication to opening at 10 a.m. on weekdays (closing at 5 p.m., obviously) to avoid pre– and post-​workday crowds. They step up their game on Saturday, opening at — le gasp! — 9 a.m., only to close a mere four hours later. These hours wouldn’t really be an issue if they did their primary job competently, obviating the need to pay a personal visit. But, alas, package delivery is not their forte.
The one area in which this post office achieves excellence is that of providing conservatives with an ironclad real-​world argument against federalizing anything. The levels of incompetence here are just staggering. It says a lot that I am choosing to spend part of my evening composing this review knowing full well that it will achieve nothing. Like its similarly vile and mediocre kinsman, the cockroach, this post office will outlast us all.

Giving one star based on the fact that the delivery of ANY package that I order is a total nightmare. No matter how many notes I leave for them to leave the package or how many requests I make on the USPS website the mailman just can’t seem to get it right.

I miss this location, I am in zip11102 and had this location since they closed down my usps location. Now they reopened new location on 3011 21^st St, and I was transferred there. Now I have the really bad post office who runs very very rude lady with incapability of doing the job. Well, you all complain about this post office. Just go once to the 3011 21s St post office, and I promise you, you will understand what I mean. OK, This location, I had before at least delivered my packages to my home, I know the lines were long every time I came by, but you all should be happy to have this location rather then the disaster one. The little rude lady manager at my location just yells at customers, she is not educated to do her job, as I can see every time she would screw everything up., Never apologizes, But that is nothing. The mail man does not deliver packages. Never leaves the notice. I only have to find out by tracking# that there was an attempt to deliver and then I have to come to the post office to pick it up, and if I don’t, they just simply keep it as dead mail,.(for themselves, I guess.) Several packages are missing and they don’t have an answers even I have the tracking# proving it has not been delivered. They just say sorry, no insurance no package. So that is why I am giving my old location 5 stars. I miss them, They do a great job, and I am hoping that my location will be closed down soon so I can have my mail delivered to my home again. I discontinued their services until then.

So I went there on Saturday by 1 pm. Was on line for about 10 mins and the manager (Chinese one) comes out and started screaming at me saying oh «get out leave right now, we are closed. We have a life to we close at one, ” I mean common that was a bit disrespectful on how he approached me and the other guest behind me. If they were close my question is why couldn’t he lock the door that way people wouldn’t enter thinking oh it’s open. Secondly he goes inside and tells the clerks oh don’t take us anymore. And to make things worse one two customer figured it was my job to tell other ppl whose standing behind us in line that the post office is closed. Long story short I minded my own business while they were bitching about us (totally ghetto behavior) all I need was money order. So from Astoria I ended up going to Jackson heights and FYI they close at 3. Very disappointed I have been in Astoria for 8 years never had problem but this was a big ridiculous. I feel like the manager should get fired. He apparently doesn’t know how to communicate with customers.

Did this close? The number listed (and is also the one the USPS corporate line gave) is giving a constant busy signal.
Anyway, I missed a delivery despite it not needing a signature or person present, rescheduled online, got the redelivery confirmation, and no one stopped by or left a note. Tracking has no record of it, only the initial attempt. Can’t reach anyone and the USPS is useless. So frustrating.

This post office is horrible! First of all the I have a parcel delivery that I missed and the delivery truck guy left a slip with NO tracking or article #, NO available date when I can pick it up and worse NO attempt for second redelivery. I scheduled a redelivery and I waited all day for the USPS truck guy and NO SHOW! I tried calling the local USPS office in Broadway and all the numbers that the 800−275−8777 (800ASK-​USPS) gave me are not working. I hate going to this post office because its location is not convenient for me. USPS especially this Broadway station will not make your life any easier when it comes to package delivery. VERY POOR customer service.

I would give this place a zero if I could. This is the worst service I’ve received it any post office in memory. I waited in line with five people in front of me for almost 30 minutes. By the time I got to the counter I had heard them say the same thing over and over, «We can’t do that.» What they couldn’t do was sell people stamps, provide flat rate boxes and envelopes, mail things, or help them to find out why they couldn’t do any of the above. If you can’t do any of those things, then how can you call yourself a post office?
I understand that there are budget cuts, but how do you expect to make any money if you don’t provide any services. If the postal service pays attention at all (which they most likely don’t) they should probably just close this place until they can get stamps, shipping materials, and postal workers capable of mailing things.
Also… After thirty minutes instead of mailing my package, I was told to try a different borough.

Worst post office service ever. I constantly get notifications from shippers that packages have been returned to them for non-​delivery. My postal peson NEVER leaves a missed slip notification. If I ever forget to check on a tracking id (if there is one) there’s a really good chance I’ll never see my package.
They also constantly leave my mail boxes unlocked. AWFUL.
Edit:
Another poster put up the direct contact phone numbers, which I used to complain about our boxes being left unlocked for days at a time. They gave me 2 different numbers for complaints about packages which are a different handler. I’ve only gotten voice mail at this point but this is them,
supervisor
718 349‑4658
manager
718 349‑4602

Look, I know everyone has there own personal post office they claim is the worst, but this one is seriously ridiculous.
There is always a line out the door, and the staff are about as slow as it gets. That said, some of them are nice, others not so much, but there just seems to be an overall lack of motivation to make the experience not horrible. Perhaps a management problem?
At one time there was a separate line for package pick-​ups, but that has since gone the way of the dodo. So instead of one staff member grabbing a bunch of pick up slips, making one trip to pick them up, and then dealing them out, you’re stuck waiting while each worker slowly meanders to the back, hangs out for a few minutes, and finally comes back with a small package. Inefficiency at it’s best. Then again, does that not perfectly describe the USPS as a whole?

I usually don’t leave Unilocal reviews but this place is SO HORRIBLE I’m compelled.
Had two packages «delivered» via USPS (originally routed from UPS Surepost and FedEx Smartpost) while I was at work on Friday. One was completely stolen, no trace of it, and the other one had been ripped open and was left empty at my apartment door when I got home. I thought, well maybe it was a neighbor in my building or someone off the street who snuck into the building and stole it.
But I talked to my neighbors and we wrote a note for the lobby, directing delivery people to PLEASE ring the bell, then leave a slip if we’re not home. Today I was home sick from work, and suddenly heard someone trying to open my apartment door with a key. No joke. I thought it was my landlord. Then they stopped, dropped something heavy at my door, and through the peephole I saw a man leaving. And bam, there’s another package at the door. Not ripped open, thankfully. But dude never rang my bell, never knocked on my door, apparently even tried to break in, unless I’m really delusional and was hearing things (you never know). Once again, it was UPS Surepost, delivered through Broadway USPS.
Not the same guy as my regular mailman, either, because he came an hour earlier. I called a million numbers to file a complaint, and finally a nice man at the LIC post office gave me two numbers to call and report this, because he warned that no one ever gets through when calling the main number. I called both these numbers but the first was disconnected and the second one (manager) picked up, but then immediately slammed the receiver down before I even said hello. Needless to say, I am never ever shipping a package to my home address again.
However, should you want to try your luck and complain, here are the direct numbers:
Supervisor: 718.932.3909
Manager: 718.932.8359

I will usually do everything that I can to avoid having to go to any post office and this one is no exception. If you have to go, avoid Saturdays, which again, I find myself breaking my rule as I stand on an epic line.
In terms of services, this one is a small one so not a lot of supplies here. There is a self serve vending machine that sells stamps and accepts payments if you have a PO box. There are four manned windows behind plexiglass that move at a decent pace but the demand is high and they have to deal with customers that are often ill prepared when they get to the window. I applaud their patience.
A sign at each window begs beloved customers to finish their calls before getting to the window. Obvious but unfortunately necessary. Again I applaud the attempt at trying to assist us in moving things along as fast as possible. This raised my rating from a 2 star to a 3 star.
When I started this review, I had to hold the door open because the line was literally out the door. Time flies while you write reviews and I find myself now at the front of the line. In an effort to ensure I am not one of the annoying customers that hold everything up needlessly while still on the phone shuffling through pockets for ID at the last minute, I will heed their advice and sign off.

You know, my experience here wasn’t all that terrible!
They were lacking though in the basic supplies you would find at a post office (envelopes, labels, etc) that you can normally use, as well as no pens to be found!
Instead of using a nifty USPS Priority label, I ghetto-​ed it and had to write on the package with a ballpoint pen I (thankfully) had. But other than that, the line went fairly quickly (there were about 3 workers at the windows!), and the person who helped me was super efficient! I was in and out within 10 or so minutes (with about 8 people ahead of me in line).

One of the worst post offices I’ve ever encountered.
Personal experience: I’ve missed TWO packages in the past month. Even though I ordered a redelivery. Never get «final notice» forms or even 2^nd notice forms.
Hours are terrible, I always leave Astoria before they open and get back after they close. Impossible.
Terrible service. Terrible store size.
Terrible. Terrible.

This post office sucks major ass. I went this afternoon after finding out they have been holding my package hostage since ³⁄₁₀. How did I find you ask, I tracked the package.
I was told the carrier attempted to deliver the package but no one was home. Which is complete B.S. and no notice was left to indicate the carrier attempted to deliver.
I tried calling several times but of course no one picks up the damn phone. So I decided to work on over since it’s only a few blocks from my house. There was a short line waiting for people to pick up packages. So while standing on line I decided to call even though I was physically there. I couldnt help but laugh when the phone starting ringing and all of the clerks looked at the phone but no one made a move to answer. Lazy asses!
Once I got to the window I was being handled by a supervisor, when he asked for my notice I so kindly explained to him that his worker did not leave a notice and never does. So Mr. Smart ass asked me well how do you know you have a package, so deciding to given him a smart reply I told him it’s called tracking a package.
He then quickly found my package.