Integrity Security

I had an alarm system installed by integrity systems when I bought my home 3 years ago. Over the last three years I have had visitors accidentally set the alarm off and each time we received a call from the alarm company almost immediately. Yesterday I accidentally set the alarm to away instead of to stay. The motion detector immediately set the alarm off when my son put one foot outside of the bedroom door. The police arrived shortly thereafter. Although it was an accident I learned that my system works and it works well. Thank You integrity systems for keeping me safe and allowing me to sleep peacefully at night knowing that myself and my children are being protected by your system.

Denon has had some issues with 3-​digit receivers esspecially when under driving speakers and cranking the volume. I sent mine in for repair and it cost $ 45 for the part, after the down payment, not including shipping. Its been going for almost another couple years now. Integrity doesn’t make the product and there certainly aren’t margins in the industry to justify extending Denon’s warranty on a clients behalf. I am a direct competitor with 20+ years in the industry and know Dave to provide good design principles, quality workmanship for a competitive price. The big box stores disappoint after the 30^th day. No doubt, Integrity will be here servicing the systems they install and fixing others for many more years to come.

I hired Integrity Security and Integrated Systems in 2010 to install an entertainment center in my living room. Dave Condit, the Store Manager, guided me through the choices and options. He was very good. The installation was also very good! The installers were professional, courteous, and explained all the details of the equipment. However, 10 months into the 1 year warrantee, the Denon receiver that was installed started having problems. A low, intermittent hissing sound began to emanate from the speakers no matter what source was plugged into the receiver. I called the Manager: Dave Condit for a possible unit exchange. He said that the warrantee was expired (and indeed it was) and that there was nothing he could do. I explained that the problem was not continuous, that it happened at unpredictable times. He sent the technician out to figure out the problem. The technician was able to recreate the problem, called Denon and explained the problem to them. Apparently, Denon’s advice was to send the unit back for repair (at my expense). To me, that is unacceptable as the price of the unit is around $ 600.00. So I spoke to Mr. Condit again, explained the situation to him and he told me he would contact Denon and get back with me. As far as I know, he never did. The receiver still hisses, only more so. I would increase the rating if I could get an exchange but until then they are stuck with my two stars.