Heyward Allen Motor Co

Quite possibly the worst automotive repair experience I’ve ever had. And it just won’t go away.
The trouble began when I needed my headlight replaced. You might think that this is a very simple task, but it flustered myself and three mechanics and three different garages because it’s apparently unlike any other headlight setting anyone’s seen before. Since Heyward Allen sold Pontiacs, I decided to see if anyone there knew what to do.
At least they were upfront about ripping you off: they wanted to charge me $ 99.99 for a «diagnostic» which they assured me would allow a «trained mechanic» to «check up to 50 different settings and fill up your washer fluid!» Any actual maintenance, of course, would be extra. I briefly considered the option and even started filling out the official work order form, but midway through decided against it. (I ended up simply taking it to Autozone where the guy there fiddled around for a few minutes before figuring it out– for free. Go Autozone).
I thought that was the end of my experience with Heyward «Moneysucker» Allen. But it was only the beginning. A few days later, I got an email from them asking me to comment on how I had «enjoyed my visit.» I wondered how they had gotten my email, then realized they must have taken the half-​filled-​out work order sheet and entered it into their system. No problem, I thought, as I clicked a link to be removed from future mailings.
They didn’t stop. I started getting nearly weekly emails, all attuned to the season («It’s Christmas time at Heyward Allen!»). Then, out of the blue, I picked up my phone early one morning only to be greeted with a robocall from my friends at Heyward Allen. They had my phone number too– and they apparently were prepared to dial it every week some random morning at 7 AM.
Now, over a year and many angry emails and a few ugly phone calls later, I no longer get phone calls but still get a few seasonal emails from my good friends at Heyward Allen. If you don’t want to be added to their friends list (and don’t want to be charged an arm and a leg), avoid at all costs.