Urban Outfitters

NEEDS TO BE ADEQUATELY STAFFED:
This Urban Outfitters is a very large, modern space that appears to be very new. It is absolutely huge and carries clothing and accessories for men and women. You will find hats, fragrances, nail polish, books, candles and other unexpected items.
The most unique items in this store was the collection of phonographs. We thought that they were very cool and wanted to listen to one. The only employee available was the one at the counter waiting on customers. When she was done, she came to get the phonograph and then paged for additional assistance. She had to do this twice and i was shocked to see that two people actually emerged from the back room. We had initially assumed that she was the only person in the store because we had difficulty staff to ask questions.
After playing with the phonograph for several minutes, it was clear that it was broken and they could not get it to work. We simply notified them that we were no longer interested and thanked them. We were then told that we could bring it back if it didn’t work.
DUH! Are you serious? We just watch you spend several minutes trying to get this thing to work and you expect us to then purchase the item and take it home and what? spend another 10 minutes to see if it will work? That’s asinine on two accounts: 1) We don’t purchase our electronic items from clothing stores, we were simply interested in hearing the quality of the sound. 2) No one is stupid enough to purchase a broken item, so don’t insult your customers.
It is not enough to have a brand new store, in a beautiful space, you actually have to staff the store. Also, if you are going to have electronic items on display, they should be in working condition.