Arby’s

They have the meats! And if I’m making a list of «best fast food fries», their curly fries are #1. I have been known to get a sandwich somewhere else and stop @ Arby’s on the way back for the fries.

The staff here really takes their customer service surveys seriously. Every time I visit they’re great about reminding me (and other customers) to call in using the code from their receipt. Now all I have to do is remind myself to bring it back so I can redeem my free shake.
At each of the doors they have one of those «ring the bell if you received excellent service» bells. It doesn’t get as much use as it should and I’m not sure if mentioning the survey makes their positive attitudes seem disingenuous to some people (it’s possible I’m one of those people).
I come here for lunch pretty regularly. I feel like the curly fries are laced with something to make them even more addictive because I sometimes go back for seconds. Service is extremely prompt and I’ve never waited longer than 1 – 3 minutes inside or in the drive-​thru.

First of all, I want to start by saying that I wish I could give this place negative stars. I pulled up to the drive-​thru, was asked for my order, which I placed and then sat there for eight minutes. Finally I asked, «Hello?» and I hear an Asian person say «One second.» I wait another six minutes, all the while getting into a verbal altercation with the car behind me, and proceed to zoom around to the window. I arrive to see a very confused Asian man looking at me like I have three heads. I had to repeat my order two more times (a total of four since arriving) and he just walks off. Ten minutes later I get my food, which ended up being wrong, no surprise there. Don’t get me wrong, the food, albeit wrong, was of acceptable quality, but I have NEVER had such a horrible experience at a fast food establishment and that’s saying something. I’ve never even written a review on Unilocal until now. Upon arriving home I attempted to call to speak to the manager and no one ever picked up the phone. My recommendation is to not use the drive-​thru if you choose to eat here.

I have also visited this Arby’s for many years. I will preface this by revealing that my youngest son has worked part time for this establishment for over two years. Prior to today, I have never posted anything about any Arby’s. It is fast food. To me, the quality of food is a step above most other fast food establishments.
When I dropped him off today, I went through the drive-​thru get a roast beef. (I don’t eat there often, maybe about once a month) I saw the fish sandwich and decided to give it a try. It was great! I did not expect it to be as good as it was. I had a reuben a few weeks ago, and it was also very good. My son has lured me to try the turkey sandwiches that have been added to the menu, and I have discovered they were very good also.
I actually asked my son a while ago why sometimes people had to pull ahead at the drive-​thru. He told me that his store has very short and strict time limits for how long fried food can sit under the hot lamp after taken out of the friers. He said this prevents them from «cooking too far ahead» of the orders. This can translate to good, if one appreciates freshly cooked food, and bad if one is in a hurry.

So, it’s 2013 and this is my first review. (Don’t judge, people!)
I’ve been to this location several times. Maybe multiple if you want to count the times we visited through my childhood as well. This Arby’s has been located here for quite some time.
Let me get straight to it. I’m confused … I’m not quite sure how to rate this place. The customer service has been okay. Nothing amazing, but definitely friendly enough — smiles and all!
My husband and I were lured in by their 2 for $ 5 Fish Sandwich deals. I mean, I know it’s Arby’s «Roast Beef» sandwiches, but they don’t joke around with their fish. It actually looks like a real decent piece of fish with fish flakes (meat) and everything. However, it took awhile to cook the fish most recently. People were walking in and leaving before me (in the drive thru). Other times, this place has been pretty good about speed and actually being «fast food».
All in all, okay. Maybe some renovations are due sometime in the near future. =)