Arhaus Furniture

I just got finished making quite a few purchases at Arhaus Furniture at Phipps Plaza. My boyfriend and I worked with Saber and he could not have been any more helpful. He provided excellent recommendations on room design and integrating our new pieces with the old. Saber was extremely knowledgeable, honest, and has such a wonderful personality that it made shopping even more enjoyable. We purchased a bar, bookcases, bed, and media chest/​wall table. I can’t wait to go back in and get more insights from Saber! Thank you for providing the best customer service; we will definitely be back to purchase additional beautiful, QUALITY pieces.

We had a great time shopping at Arhaus but their customer service and delivery service (that you pay for) are absolutely terrible. They have had our money for 4 months and we still don’t have a coffee table and the wrong ottoman was delivered. We love the furniture we did receive but since a couple of things were wrong, it has been absolutely terrible. I have called at least 5 times and each phone call takes at least 20 minutes and then nothing happens. They do not follow-​up when they say will and they don’t do what they say they’re going to do. I am fed up.

We purchased a sofa, ottoman, bench, 4 chairs 2 patio chairs, linens and a custom bed. We were told our furniture would be delivered in 2 weeks, we never received a phone call from the sales rep, even after we made multiple phone calls. When she finally called, she said all the pieces were on the truck. On delivery day, we were missing our sofa and some of our linens. That day we called the store manager, Stacey, who said she would have our sales rep us call it’s been one and a half weeks and we’ve heard nothing. This store has the worst customer service!
Our sale rep was very misleading and apparently only cares about the sale. REALLY BAD CUSTOMER SERVICE & its bad for business.

I just received my new giant sectional and leather tufted ottoman from Arhaus this morning. I am so happy with the quality and service that I had to write this review to negate some of the bad ones I’ve read. Did I just get lucky? Not sure, but I will definitely be back to purchase more beautiful pieces.
Arhaus is a gorgeous furniture wonderland unlike anything I’ve ever seen. Looking up, down, and all around gives me major inspiration for my own home. Every surface seems to be well thought out. Whoever’s on the visual team knows their stuff.
As for the delivery aspect, my furniture did not come in an official Arhaus truck, but rather an inconspicuous white truck. Having a third party deliver my goods was a little nerve-​wracking but they were on time, and they couldn’t have been more respectful or hard-​working. Every piece was moving blanket wrapped and shrink-​wrapped on top of that. So no damage to anything at all.
Lastly, and most importantly, you need to go see Monica Grandison at the Phipps location if you’re in the market for anything. She will take care of you and keep you informed of every aspect of the process. I have probably contacted her at least a dozen times to ask everything under the sun about where in the pipeline my furniture pieces were, and she has always gotten back to me very quickly.

I am so excited that Arhaus will be opening at Avalon soon! I can’t wait!!!

Looking for dining furniture, and I have been looking everywhere! All the big box stores in person and online. I have been at the different websites every night, so trust me when I say I know the prices of everyone. Had decided to purchase from arhaus until now… They have a dining ‘sale’ going on now of 30 percent off. Yay, I thought… until I looked at the price… They RAISED the prices!!! So the SALE price is the SAME price I saw last week. There is no sale… This is trickery, and I will never buy from them. Beware!

Arhaus has some really pretty furniture. However, some of the sales staff is very unfriendly and almost unwilling to help you if you are not ready to purchase on the spot. We made inquiries regarding a coffee table I had seen online but the associate I had to flag down told me she has never heard of it and was extremely rude. She asked if I wanted to order it (without even seeing it in person…) and after I said no she walked away after muttering «Great…». Wow… some customer service.

Amazing all around!

I’ve been to Arhaus twice in two days. Lots of beautiful furniture and not bad prices. We feel like it’s a more eclectic (and lower priced) version of Restoration Hardware. Sure they have some unusual items… But lots of great pieces as well. It’s a huge two-​story store, and the service is excellent. Ask for Brandon– he’s an interior designer there and is incredibly helpful! I can’t wait until my new dining table and other pieces are delivered.

Shady… Went to go buy some chairs during a sale they were having and they were actually more expensive. So they raise the prices and then run a 20% store wide sale.

Takes forever to get upholstery made. waited 16 weeks for dining chairs. headache-​inducing process just trying to get some answers. store manager utterly incapable of solving problems (if you can get him to actually return your calls). the rest of managers just roll their eyes and shrug their shoulders because they know how terrible the company is that they work for. Imagine if the DMV sold furniture… that should give you an idea of what the overall experience is like.

Love this place. Britney is awesome and helped plan much of the furnishings for our great room, dining room, breakfast nook, media room, and conservatory. She was great and matched the selections and design to our existing art collection and Oriental rugs.

Would not suggest using this company for home furnishings. they make it seem like a great place to do business till they get your money. Once you sign up it all goes down hill form there. Arhaus and it’s employees in Atlanta don’t understand customer service and don’t keep commitments. I hope the quality of the product is better that the service! Should go to Target or Walmart for better cusotmer service.
Good luck if you actually buy from this business

This place is absolutely huge, so don’t miss the downstairs. I would say this is a great store if you’re looking for some conversation pieces, like, say, a giant mountain goat or buddha statue. I really liked that they had lots of sofa sectional pieces that you could mix and match and an entire wall and a half filled with sample fabric swatches that you can pick from. They also had some fairly unique chairs and couches that reminded me of styles you might find at Restoration Hardware.