Brittany Maids

I have a very small apartment that I rent out. Brought them in, for what I thought should take 2 people less than an hour (it would have taken me an hour, by myself). It took them 2 hours, the equivalent of 1 person for 4 hours. Shame on you, Brittany Maids… I tried to get an estimate up front, but times could not be co-​ordinated. Shame again, on you Brittany Maids. I will NOT be using you again.

Brittany Maids has been cleaning my house bi-​weekly since July of 2012 (7 full months). I’ve only had the same team of cleaners twice or maybe 3 times in that period. Each time, I have to explain to the cleaners what the layout of my house, what they are cleaning, etc. They are never familiar with my house. Their arrival time is also highly variable — they are supposed to arrive between 1−2pm but are frequently as late as 2:45 (with no phone call) and have been as late as 4pm once. There is never an apology or explanation rom the crew or management regarding these late arrivals.
The quality of the cleaning is never above ok. I admittedly have a large number of animals (which they knew when they were hired). However, they do not adequately vacuum the furniture to remove the pet hair (no removing cushions or even cleaning in between cushions). My kitchen cabinets are white and they also generally fail to wipe them down adequately.
In general, I think their work is aiming to LOOK clean (from a distance) rather than actually be a thorough clean. For $ 135/​every other week, I frankly expect more. I fired them today and have hired a different company. We’ll see if the new company can do better.