Firestone Complete Auto Care

hey so battery is still running absolutely fine and I did another trip from atlanta to Michigan with no problem. So I do want to warn people that you might not get a very trustworthy assessment of your car here. I totally 100% would recommend calling SUMMIT AUTO in Decatur, GA who can take care of everything. Just do it.

My experience has been awesome. I went to the dealership yesterday and literally waited 3 hours for an oil change and i was the first one there so coming into this shop i was expecting similar. I must say that I was BLOWN AWAY by the honestly and the experience here. Not only did they tell me that I did NOT need some of the services I came for, that also got me out in a shorter time than promised! THEN saved me money with a coupon they offered! I will definitely be returning to his location. They are amazing.

So I blame myself more than I blame this shop, why you might ask? Well it’s because I saw the 1 ½ rating before I took a trip over here. Do you blame a lion for biting off your hand when you stick your hand in its cage? No, no you don’t. You knew you were an idiot when you did it. The workers [and I use that word loosely] left me waiting in the showroom for 10 minutes without acknowledging me. They were in the workshop just looking at me as if I were an alien that just popped in the get the tires on my UFO rotated. When someone finally came out to ask me what I needed I just needed a simple oil change, there reply 2 ½ hours. Really? I’ve changed my own oil in the past it really shouldn’t take that long. You know let me pass on a piece of advice. Why don’t you take your greenest technician or do a round robin with your technicians that you have one or two dedicated techs to do oil changes only. That way you can get folks in and out of your shop that only need minor work done quickly. I know this is a Low dollar money maker for you but I think you’re looking at this the wrong way. A good experience sticks with a customer. That good experience leads me back to your shop when I have other items that need to be done, other big money items. If you piss people off with the small stuff there’s no way I’m going to trust you with the big stuff. Just my .02

This is the WORST PLACE I HAVE EVER BEEN! My advice is to pass on this place! I’m not telling people what to do, I am suggesting that you DO NOT I repeat DO NOT place you car in the hands of these people. Lets just say I took my car here for a repair and I got my car back in WORSE shape that when I left it with them. When I confronted the manager (Mike) about the issue he TOTALLY denied and wrong doing (several times). Even after I took my car to (2) other shops in the area, that both said the exact same thing was repaired incorrectly. Finally took my car to a 3^rd shop to only find out that my total repair for their mistake was $ 650, when I took my car to this place for a repair that should have only cost me $ 250 and 3 days of my car being in the shop. NOT $ 650 and my car in different shop for a month!.. Please Do not trust that your car is going to be taken care of properly at this location. If you must go to a Firestone try the Buckhead (Atlanta Ga) location.

Mike, the store manager, went out of his way to fix a battery issue for me.
Great store. Great Manager.

I have been using this location for years but it has progressively gone downhill (and it wasn’t great to start with). Today I made an appointment for a brake job and an oil change for 11am. They did not even start working on it until 12pm. It is currently 5pm and I am still waiting on my vehicle. They keep feeding me excuses about being understaffed, but the way I see it, customers should be treated on a first come, first serve basis. I have seen at least 15 people come and go in the time I have been waiting. And everytime I look out there, NO ONE IS ACTIVELY WORKING ON MY CAR. Never again. Do not use this location if you value your time and/​or sanity.

I went in for a tire patch ($ 30). Got it done in 45 mins (average is an hour). Their workers were friendly and helpful in explaining things. I didn’t feel like he was selling me on anything I didn’t need. He just suggested some things but didn’t pressure me when I said I’m okay.
The next day I went in b/​c the air hadn’t been filled in the other tires and they filled it right away.
I don’t know about the other services here but the tire patch worked out for me just fine.

This Firestone Complete Auto Care got to be the worse auto shop in Atlanta or anywhere that it franchised at! I went to switch out an oil pan because it was leaking, which they said it was leaking from the rear main seal area, while they were trying to change oil, they removed the oil drain plug and somehow the oil pan thread got stuck on the drain bolt. So now I can’t drive the vehicle because I had to order a new oil pan which took four days considering I came there on a Sunday! Now after four days, I finally got to pick up my vehicle and I got to get more bad news on something that I never had a problem before until I sent my vehicle to Firestone; which they said after completing work and running engine under higher rpm’s there was a rattle sound from inside the engine which they suggest I get it checked by the vehicle dealer because they were not able to inspect or determine cause for rattle! So with all this said I went for something small to something big. I end up paying them $ 639.62 for fixing my oil pan and messing up my engine! Can’t forget I had to get a rental for 3 days that cost me 156.39, I had to end up replacing my engine which ran $ 1,600.00! So my total price to pay was $ 2,396.01.all because of them and an oil pan!

I spent over $ 500 on an alternator and battery. I did call a few places that were open and they were about the same price. The place I normally take my car (in BFE) was closed so I had no choice. UGH. Of course they found about 6 other things that «needed» fixing.

i think everyone has said what i wanted to say.
just avoid this place at all cost!

This place should not be in business period. I have never left a one star review before now, but if I could leave zero stars I would. I had a rim that needed to be replaced. They gave me a quote of $ 680.00 to replace it. I got a recommendation from someone to check out Metro Wheels in Marietta so I did. They ordered me a brand new rim for $ 159.00. Pretty big mark up! The next part of this experience is the most amazing. The spare that was on my car had gone flat, I had Firestone take a look at it to see if it could be patched. They said that because I had used Fix-​a-​flat in it, it could no longer be repaired, and I would have to get a new one. They don’t sell the donut spare that I needed so I would need to order that special from the dealer. Meanwhile, Scott from Metro Wheels told me to take the spare over to Goodyear on North Druid Hills to have them check it out. Not only did Good Year fix the tire (it was a bad stem valve) they fixed it for FREE!!! Oh, and also, Firestone put my new rim and tire in the wrong place on my car. The tires on my car are staggered, meaning the tires on the front are a different size then on the back. I could have really damaged my car had I driven off with the wheels in the wrong place. This is a tire place, they should have known. Thank god I noticed the new shiny rim was on the back instead of the front. Oh, and they never called me to tell me that my car was ready. I had to call them. DON’T TAKE YOUR CAR HERE. You have been warned.

Do NOT go here. They diagnosed my car with bad motor mounts for almost $ 800. I took it to Goodyear down the street where they discovered low transmission fluid, no problems with motor mounts!!! They will rob you. I will be calling the BBB for sure.

My car failed emissions so it needed parts replaced, including — Oxygen sensor, front, and Mass Air flow sensor. Their price seemed a bit high, but being new to the area, I gave them a go… but boy I was wrong to do so. Only after paying them and doing some online searching, I realized that not only did they overprice their parts and labor, they actually outright lied about the parts they used.
When I asked why parts were so much more expensive than the parts I found on internet, including Bosch products, Mike stated that they do not use Bosch-​type products found on the internet because their quality is not as good as the original manufacturer-​type parts they had in stock, and that it is hard to compete with wholesale internet prices so theirs is naturally higher. Well, I did some research here are details —
— Oxygen sensor charged for $ 208.00
(detailed internet search revealed that the part they used was actually a Bosch part, with online cost of $ 54.88 on
)
— Mass air flow sensor charged for $ 388.00
(exact same air flow online was $ 210.89 on ebay)
— their labor charged close to 4 hours, when actuality was about 3 hours, resulting in extra greater than $ 100 charged
With just these 2 parts, they charged close to $ 600.00 for what actually should have been close to $ 260.00.
So, in summary,
Pros — will find almost everything that is wrong with your car that can be replaced. Very fast service *(see below).
Cons — Way Overpriced parts, overpriced labor. Dishonest about their «superior» quality of parts when asked upfront why they cost so much more than anywhere else. The reason they have such a quick service is because too many people already got ripped off. I should have listened to my gut feeling, but don’t make the same mistake I did — when you see a restaurant, don’t go to one that’s empty. Unless you have extra cash lying around that you dont want, don’t come here for major repairs.

Don’t even bother with this place. Making an appointment is useless!!! I had a 2:45pm appt for oil change, arrived 25 minutes early. Its been almost 3 hours and my car still hasn’t been taken back. I would suggest Goodyear about a mile from here. I definitely will not come back to this Firestone!

I agree with N.R.
I had a coupon for an oil change. Turns out it didn’t apply to my vehicle. Figures. $ 72. for an oil change. They informed me that I had two tires that needed to be replaced. $ 232. Then I was told that I had a slight «vibration.» Well… slight vibration turned into MAJOR vibration so I returned to have it checked. «You need an alignment», they say. OK, fine… another $ 85. «BTW…your battery tests low. Probably should replace that, too!» «Aw HELLL NAW!» «What about the vibration»? «OH, it’s still there… nothing to worry about.» «Really’? «Did you balance my tires»? «No, that’s $ 40. extra.» So I took my car to Kauffman. They replaced a tire with a broken belt. One trip. $ 97. Free rotation, balance and warranty. Problem solved. DO NOT EVER GO TO FIRESTONE COMPLETE AUTO CARE ON N. DRUID HILLS RD.

Firestone took advantage of me, a single female who knows nothing about cars. I am out $ 500 and I endured over a year of having brakes that squeal every time I brake. I feel cheated by Firestone and I will never go back.
I had just driven across the US to Atlanta and I needed to get a tire repaired. I ended up getting the Firestone vehicle inspection even though my trusted auto technician in California had assured me before I left that my car was in prime condition. The staff at this Firestone recommended that I put $ 1500 into my car for new brakes, new tires, a new oil pan, new wiring, and a bunch of other bogus recommendations that were deemed to be «critical.» When I spoke with the actual technician about the new oil pan he said «it was really just kinda dirty, but it could be cracked so he recommended that I get a new one.» I was furious. My dad ended up talking to the technician over the phone and between him and the technician it was decided that all I really needed was one new tire and new front brakes… or did I? I ended up paying for new front brakes and a new tire. Later I spoke with my technician in California, and, according to him, the one guy that I trust with my car, there was no way that I needed new front brakes. And thinking back I never did have any trouble with my old brakes.
A week or so out of Firestone, my brakes were squealing. Every time I stopped the new brakes made a piercing sound. I took my car back three times to Firestone get this problem resolved. The last time they wanted me to pay to have my brakes cleaned and adjusted.
When I finally found a trustworthy mechanic he informed me that my brakes were missing the shims (a plastic piece that is supposed to prevent the metal from rubbing against each other).
Do not take your car here. They’re likely to insist that you get a bunch of work done. But if you do take your car here and they replace your brakes make sure they put shims on.

_​A_​V_​O_​I_​D_​_​A_​T_​_​A_​L_​L_​_​C_​O_​S_​T_​S_​!!!
Avoid these THIEVES! $ 950 for a fuel pump! No, I’m NOT kidding!
I had Nothing else done, just a fuel pump replacement.
This company should be investigated.
DON’T SAY YOU WEREN’T WARNED…

Awful experience at this place.
Waited three hours to get my wheels aligned. Afterwards, I took it on the highway and came back and told them that there was still shaking. They said that it was something wrong with my tires and tried to sell me a Firestone Tire. I currently have less than a year old Michelin Pilot tires on.
Then they claimed that one of my tires had a nail in it and charged me $ 25 — I could’ve walked next door to Target and get a tire sealant thing myself for $ 5.
Also, I couldn’t understand anything that the employee said to me due to his broken English. I left this place frustrated and would not recommend that anyone go to this place.