Hertz Rent A Car

We had to exchange a car that we picked up at the Airport Hertz — we felt it wasn’t safe (brakes /​suspension). I called ahead Brian said they only had a small car not a full size like we already had, so we knew what we were getting. When we arrived the car was ready, the transaction was very smooth. Brian couldn’t have been nicer or more polite. We had to mention what a great experience this was, I was expecting some double talk and headaches because of us renting at one location and exchanging at another. This location was more convenient than the airport.

If I could give the location at the Marriott on Lenox Road a negative 100 I would. This was the rudest, most unprofessional service I’ve EVER encountered in my life. I made a reservation to pick up a car at 8 AM, after arriving at 8, I waited at the counter for 30 minutes with no one in site. I couldn’t wait any longer and ended up leaving at 8:30 to go to another Hertz because I was going to be late for me meeting. While on the way to the next closest Hertz, I accidentally called this location that I just left and some rude girl answered. I explained my story and she basically called me a liar and said that she only ran across the street for 5 minutes. She NEVER apologized, but was actually confrontational. I asked for her full name (she wouldn’t give it to me). I then called her managed and NEVER heard back. I will NEVER rent a car from this ridiculous excuse of a company.

They steal your money!!! Do not rent from them! Liars!!!

Beware! I reserved and picked up a car from this rental location. The issues in order of priority: The Gas tank was on EMPTY… Fumes. The young lady who checked out the car for me told me I’d better go straight to a gas station before doing anything else. Whaaattt??? What rental company does not deliver a rental car with a full tank of gas? To add insult to injury, they charged me for ¹⁄₈ tank PREPAID in the amount of $ 7.21. I first agreed to that because she said I could prepay for what was in the tank (after I got over the shock of the tank not being full) and then only pay for what little gas I would be using. I thought that would be a fair deal. However, that was BEFORE she & I got in the car and realized there was barely an ounce of gas remaining in the tank. She then said they would remove that pre-​paid fuel charge, but so far they have not. Next, on my way to the gas station, the Tire Pressure Low warning light came on. I had to take the car to a local Firestone and get some air in the tire. The guy told me there should be 35 pounds of air pressure at a minimum and there was only 15. This means nobody has been maintaining even the basics of that car. What a crappy rental car outlet. Do not use them if you do not want to be cheated and harrassed!