Intown Midwifery

We chose Intown for prenatal care based on the enthusiastic recommendations of several friends. Intown is known for providing evidence-​based care and for being the kind of practice that empowers women to have the birthing experience of their choosing.
Since it was my first pregnancy, the Mr and I had lots of apprehension about pregnancy in general. The midwives and staff at Intown were gracious, understanding and encouraging of us and our venture into parenthood.
I really looked forward to our appointments and the 3 group meetings with other expecting parents. I always felt educated and supported.
The labor and delivery portion of my experience was also very empowering. The midwives on call during my time on the hospital were really laid back and encouraging as things progressed. I never felt like a decision was being made for me; instead I felt fully in the loop and supported through the whole process, especially right when our son was born.
Later, while I was in recovery, multiple midwives stopped by to check in on us, including Margaret Strickhouser, founding midwife of the practice.
I can’t say enough good things about Intown and will definitely refer anyone to them.

Prenatal Care: Their prenatal care is standard and high quality. The main difference is the attention given to emotional support during pregnancy and the group discussion classes which were a highlight of my pregnancy. With these midwives, I could actually talk and talk and talk and they listened, and listened some more. Very refreshing! Great conversations, just what a woman needs during this special time. I had an easy pregnancy with no complications. I was able to consume jelly beans instead of the nasty glucose drink for my glucose test. I got to perform my own Group B strep test. I also was able to track my blood pressure at home since I had «white coat» issues of it spiking only at medical offices. Ironically, since my first visit at Intown Midwifery, my blood pressure was actually normal — that’s how comfortable I felt and what a great environment it is, that’s never happened to me before. Kristie doing patient intake was welcoming and informative, Meg the triage nurse was wonderful to work with by email to answer all my random questions or concerns. The front desk staff was courteous, lab techs were a highlight of each visit and of course the midwives were excellent. I didn’t care who I saw, I enjoyed them all and felt cared for to the highest degree.
Labor & Delivery: I had searched high and low for a practice that would truly support unmedicated natural childbirth. I also wanted a water birth. And I wanted a VBAC! Intown Midwifery told me I could have it all and I did! Their partnership with Atlanta Medical Center is paramount to accomplishing these things. They kept me calm, confident and feeling in control during a situation that was as out of my hands as it could be. They were patient when I called several times during the «false» labor and early labor. They expertly recommended I underwent therapeutic rest in order to sleep during my 57hr labor so that I would have enough energy once active labor began since I had such a SLOW labor. It gave me the strength I needed. They were brilliant in the timing of where I labored — going to the shower around 6 cm, resting in the bed around 7 cm then the tub around 8 cm for transition until time to push. My minor first degree tear was stitched up and I’ve healed great. We left the hospital 24hrs later and I was walking on air. Such a positive, empowering experience compared to that of my first birth which took place in a typical hospital by a typical OB 5yrs prior.
THANK YOU ALL!

I had high hopes for Intown since a beloved midwife I had before I moved to Atlanta from Savannah once worked here. But, unfortunately I had a terrible experience.
I came for a check-​up/​problem visit. I had to bring my son since I had no one to watch him.
Parking was confusing. I had never been to this building before and there were no signs that said where to park so ended up parking in a lot farther away. It was fine. I knew to ask for the next time I visited.
Then, I arrive and greeted by a very friendly receptionist. And noticed there’s a great children’s room off to the side where there’s blocks and a train table… This is the only thing I enjoyed about my experience.
So after I waited 45 minutes to be called back for blood pressure and urine sample. I ask if it’s going to take much longer because toddler was beginning to get antsy. So, they send me back to my room. I wait another 30 minutes in the room. They send me back to the waiting room for another 20 minutes because the doctors «busy».
When the doctor finally arrives. Dr. Grant. She asks me rutine questions. I tell her what’s bothering me. She doesn’t try to answer any of my questions or concerns. And proceeds to get irritated asking me why I had to have an emergency c-​section. Asking me if it was «really an emergency». I couldn’t believe her bed side manor.
So, then she asks me to remove my pants and she’d be right back. I wait 20 mins before I went out into the hall with a sheet wrapped around me to ask someone where my doctor went. The nurses seemed embarrased. She FORGOT ABOUT ME.
She finally comes in. Does whatever. And tells me that she will take my blood to check my thyroid levels and wants me to schedule a visit to come back in for the results. No. You can call a patient and let them know thyroid results.
I’m not recommending Intown to anyone. Most awful experience. I felt like I didn’t matter. Like I wasn’t important. I wouldn’t wish my experience on anyone.

Had my baby here and loved it. The practice is different from a typical OB practice. From reviews here, it is clear that some people consider that unprofessional, but I consider it refreshing. I switched at around 30 weeks, delivered at AMC, and use them for well-​woman care as well. I will use them for any future babies too.
My favorite parts?
I can bring my son to appointments and he is welcomed!
I am supported in my decisions (I am one of the 10% that ended up with an epidural).
I actually miss visiting the practice as frequently now that I had my baby!
They care about both the emotional and physical parts of becoming a mother.
So is it different, yes, but that is what I wanted and I love what I got.

So far, our experience with Intown has been just fantastic. We were referred to these kind ladies through many close friends and it couldn’t be a better fit for what we would like with our first kiddo on the way. The best news is that the office is attached to AMC and is less than a mile from our residence. That definitely sweetened the deal for us, too.
The team at Intown is awesome. They do an amazing job of balancing incoming families and make everyone feel so welcome. Their team is made up of five different practitioners and each visit is with a different midwife. They are all very kind and have different personalities, but their level of professionalism is all the same. Huge high-​five to Lindley who made us feel really comfortable on our first visit. She was just the best.
So far, we’ve only visited twice and my wife had her labs done, general checkup, heard our baby’s heartbeat, and we have also done a few of the group discussions. The group sessions are really nice and can give some great insight. For us, they have been really cool and comforting with this being our first go at bringing another human into the world.
I’ll definitely update my review in the coming months. Really happy to be in the kind care of these folks!

After having been through the birth of my daughter here I can say that a’ok is the right rating. I will summarize my review by saying that this practice has a particular clientele they are geared for and they work well for that particular clientele.
Good
— All the gals in the front and the nurses are really nice.
— Dr James is a sweetheart and has replaced Dr Grant, who while she did a great c section on me, never bothered to follow up. I actually have not seen her since she delivered my daughter. She did the section and left before I was fully stitched up.
— Family centered c-​sections means baby can nurse asap.
— Lynda is very kind and caring. She didn’t always know the answer but she checked on it and always called you back. Overall a total sweetheart. I got lucky and she ended up being on call a few times I had scary things come up post delivery. She was amazing and I can’t say enough about how much that meant to me.
— You have a lot of say in your birth and treatment. They will do all they can to facilitate whatever birth you want so long as you and baby are «up for it» health wise.
— AMC doesn’t take baby away to the nursery and let’s you keep them with you in your room
— Nurses at AMC are amazing/​super nice.
Bad
— Midwives run the practice and don’t have the knowledge to address higher risk medical issues, not even routine ones. During business hours this isn’t a problem as Dr James can handle it, but when you call in the middle of the night with a concern they aren’t much help.
— Midwife who started my induction and was with me through 24 hours of it did my 6 week post partum checkup and forgot the induction. I had to remind her that she did my induction. After such a difficult and somewhat traumatic birthing experience that made me feel horrible and like just another of their many deliveries. That isn’t really what you go to intown midwifery for.
— Too large a staff of Midwives so I never got to see the same person more than a couple times and the midwife who I mentioned above had never seen me before the induction so I was not that comfortable with her on that day.
— They get you in quickly but will leave you in the room for almost an hour.
— Dr Grant did my c section and left before I was even finished being sewn up and I haven’t seen her since. Now she isn’t with the practice anymore and I am sure Dr James would provide a bit more follow up but that was totally unexpected.
— AMC is the most uncomfortable hospital to recover in. Beds are hard, rooms are tiny, hospital overall is just kind of dirty and while the labor and delivery rooms have nice views the recovery rooms are hideous. FYI you aren’t looking out the window while laboring. Also if they get full, and they do, you could end up laboring in a triage room, one of which I almost ended up in and it didn’t even have enough room for two visitors or a window.
Note: The review above doesn’t take into account the things which were unique to my situation but rather I tried to isolate the sort of things which would and could affect others who plan on delivering with this group.

I am so surprised to see that Intown only has a 3 star rating. My experience with Intown was amazing and I can honestly say it completely changed the way I view midwives. I am so comfortable with the midwives at Intown that I visit them any time I have any kind of health issue.
My pregnancy was unplanned at 22 and I was very scared. I visited two OBGYN practices prior to Intown and my experiences with them were HORRIBLE. At 12 weeks, an obstetrician-​minded midwife at one practice told me that because of the size of my pelvis I would most likely have to have a cesarean. I had terrible dreams for weeks before I decided to switch to Intown. On my first visit with Intown, all of my fears were alleviated and I was assured that there was no reason why I couldn’t accomplish a natural childbirth.
I was living in Cumming at the time, so my commutes were over an hour for every visit. However, the midwives I saw (mostly Angli and a few other rotational midwives) treated me like my body was more than able to produce a healthy baby naturally. If I was stressed before an appointment, I left feeling less stressed. During one visit, my blood pressure was high. Instead of prescribing medicine, etc., Angli turned the lights off in the room and allowed me to breathe deeply with my eyes closed for 15 minutes. When she returned, my blood pressure had dropped significantly. This treatment made me so grateful and excited to be a mother, removing all of my previous fears. I spoke to Angli on the phone several times with personal concerns and fears I was having, and all of the women working at Intown made sure to make time for me whenever I needed anything.
I was lucky enough to deliver my son with Margaret, and it makes me teary-​eyed just thinking about it. My birth was not completely intervention-​free due to being strep-​B positive and the fact that my water was broken for almost 48 hours with barely any labor pains, but Margaret made sure that all of the nurses knew my concerns. She had to leave for the first few hours of my labor because she had been delivering babies all night. When she returned, I was midway through my pitocin-​induced labor pains and her relaxed and powerful energy was the only thing that helped me get through the most painful moments. She sat outside the water birth pool and when the baby didn’t want to come that way, she constructed a pulley system out of the bed sheets and got my sweet baby to come out with ease.
One of the sweetest moments I have experienced in my life occurred right after Forrest was born before my family came into the room to meet him. Margaret sat in my hospital bed with me and we discussed Ina May Gaskin. Then, she told me «Watch this – he can smell your clostrum,» guiding me through the first time my son ever latched onto my breast. She allowed me to learn it without stress, naturally, and I never had problems breastfeeding after that moment. Margaret will be a significant female in my life forever because of how amazing she was during my childbirth. It is something that cannot even be expressed, but only felt and known through the love that the midwives as Intown display for the women they assist in childbirth.
While they were my midwives over three years ago, I never experienced long wait times. I recently visited them for an annual exam, and I only waited 15 minutes. The midwife I saw was not fulltime, but she took all the time I needed to discuss any and all of my concerns. I will never go anywhere else as long as I am living in Georgia. You should be relieved knowing that the practice you have chosen for your childbirth is so busy with likeminded women. Be patient!!! Be grateful that you are in the hands of these beautiful ladies.

My experience echoes many others here. First, I really wanted to like the practice. I went in with high hopes for a positive experience. I’d heard so many good things about Margaret (I never saw her — I’m not sure if she sees patients at all any more?) and I was looking forward to a comfortable woman-​and-​child centered experience where I was supported in a more natural approach to birth.
What I found were long wait times, a constantly rotating string of midwives (directly in conflict with the stated protocols in the paperwork I was given when I made my first appointment), midwives who had never read my chart, lab techs who mis-​recorded some aspect of my information at every single visit, front desk staff that did not make the phone calls they said they would…
I wish I had read the reviews here. I would have known that waiting an hour or more at every visit was standard, rather than assuming that each visit (for the first few at least) was a fluke. I genuinely thought I’d been forgotten on several occasions. Some midwives did act like they had time to address my concerns, which made me feel better about waiting («Yes, I had to wait, but maybe that’s because they’re trying to give each of us the time we need»), but others rushed me through my appointment with lightning speed. I found myself thinking, «Why the heck am I here? I could weigh myself, take my own blood pressure, buy a pack of urinalysis strips, and use a fetoscope myself!»
My first visit was reasonably comprehensive. Later visits included the midwife allegedly from my «team» (as assigned when I first registered) telling me (I was in my third trimester) that she «hadn’t had time to look at» my file. She didn’t even have it with her.
Of course, it might not have done her much good given that the lab techs made so many mistakes. They were very pleasant and friendly at each visit! I enjoyed seeing them! As they wrote down someone else’s birthday, or someone else’s blood pressure reading, or a weight that had nothing to do with what the scale said… At various appointments they wrote down the wrong number of weeks gestation (by ten weeks!), the wrong due date (by a month! then argued with me about it!), my wrong age… Since there were often several women being checked in at once, sometimes they mixed up our blood pressure readings or urinalysis results (even though we’d written our own names on the cups)… One time they got my paperwork completely mixed up with someone else with a similar first name. Without hyperbole, there was a mistake at every single visit I had. And those are the ones I caught.
I was lucky in that most (!) of these were minor and did not effect my care, or I was able to correct them with the midwife before leaving. Still, when I got copies of my records, I saw that one midwife had put in notes that related to solely to some purely fictitious information she’d had on her sheet without asking me about it. Confidence-​inspiring!
The group appointments each trimester were a bit of a disaster. I was inadvertently omitted from the first one. I didn’t realize how lucky I’d been ’til I made it to the second. The two meetings I attended were wildly over-​booked (even the midwives seemed confused), so women ended up sitting on the floor or squeezed in behind others. It was uncomfortable, time-​consuming, and unhelpful. I suppose the idea was that some of us might need a support group? I just left feeling resentful.
Individually, each of the midwives with whom I had very brief contact was pleasant. They weren’t particularly helpful when I had questions or concerns, but they were sweet about it! I didn’t have time to develop a relationship with any of them — it was a bit more like my conversations with my Target cashiers than anything else. The lab techs were sweet. The women at the front desk were always nice — and never called me back when they said they would (to schedule an ultrasound, etc). I never received any calls back about lab work and had to ask specifically for any information I wanted. Given the issues with the lab techs, I always wondered if the results were even my own.
I had my baby at home, so my experience was strictly with pre-​natal care.
Overall, I think there’s the potential to be a good practice. I think they’re taking on, strangely, both more patients and more midwives than they can adequately manage. The administrative side was just a mess. And the lab techs need to re-​training.
It’s hard for me to imagine that this is «so much better» than all of the other obstetrical care available in the area. … On the other hand, when I look at overall c-​section rates at other hospitals (it’s very high at AMC as well, but quite low for Intown patients), maybe I’m just naïve. Maybe it *is* so bad everywhere else that, flaws and all, this is a big improvement? If that’s the case, it’s a sad state for our region.
PS– Dr. Bootstaylor is no longer associated with IM. This was announced days before my delivery. @@

While I had my first baby at a very large practice with midwives at Northside that was accommodating of my no medication birth preference, I discovered that the midwives are really medically minded like the doctors and practice out of fear. For my second pregnancy, I was 39 and while in fabulous health with no risk factors, I was told that I would have to come in twice a week starting at 32 weeks for both a non-​stress test and ultrasound. I did my research and read online what ACOG actually said about that. There was no statistical difference in stillbirths due to possible amniotic fluid loss in having all those ultrasounds or not having them. However the practice would not budge on their requirements for me.
At the Intown Midwifery Meet and Greet, I asked Dr. Bootstaylor about it. He said it is of way more importance to pay attention to daily kick counts. He said he practices evidence based medicine, not fear based practice. I trusted his opinion because there is a reason he is a «Top Doc.»
I transferred at about 28 or so weeks so that I wouldn’t be «managed» due to my age. Each visit I requested to see a different midwife so that I would get to know each one. They were very accommodating of helping me with that goal. You never know who will be on call, so I don’t understand reviewers who are upset with seeing a different midwife each time.
Since I had been forewarned that wait times were long, I planned for it. Heck, I had to wait 90 minutes after my appointment time for my kids to be seen by our pediatrician today. But good care often means understanding wait times because the doctor or midwife doesn’t rush through appointments.
I felt listened to each visit. I felt confident in all the midwives I saw. The office staff was great and always helpful.
My birth experience was way faster than my first — 8 vs. 34 hours. So I delivered about 45 minutes after arriving at the hospital. All the rooms were full so I stayed in triage. They were prepared to fill the tub in a creative way, but obviously there was no time for that regardless. I was pleased with how the delivery and post partum care went.
So all the women who are so negative, while I wasn’t with you, I will say that some people are just complainers. I mean one person complained that she had to write her name on the urine sample cup. Duh, that’s how it’s done everywhere from my experience.
If you want full support in a non-​medicated birth (or not), want a midwife model but don’t want home delivery, want the option of laboring or delivering in water, and a low risk of c-​section, then Intown is a great place. If you want a luxurious hospital with an over 30% chance of a c-​section and no breech option, then go to Northside.

I wish more folks with positive experiences at Intown would write reviews. With how busy they are, you know there are far more satisfied mothers out there than represented here. I am glad I relied on personal references rather than the reviews here.
We are very happy with our pregnancy care and birth with Intown. When we had long wait times, we simply shifted our appointments to be first thing in the morning or just after lunch. If we met with a midwife that we didn’t feel as comfortable with, we simply asked to see our favorite midwives. Midwives are just like the rest of us — each has their own personality and communication style. With so many to chose from at Intown you are sure to find several that meet your preferences. In many ways it was great to have the variety of midwives and hear their different perspectives. We also really enjoyed watching the midwives collaborate with each other to discuss our concerns and ensure we received the best care. We always found Intown to be extremely accommodating of our requests.
Most importantly we found Intown to be accepting AND supportive of our natural pregnancy wishes. I felt fully supported throughout the process and when we did have complications, I knew I was receiving the best care possible. During the labor Gloria was the midwife on call and provided us with amazing care and communication. I felt fully informed throughout the process and she was there when we needed her night and day. When the baby’s vital signs dropped without recovery and an emergency cesarean was imminent, Gloria made certain I knew exactly what was happening and what my options were. She knew exactly how to reach Dr. Bootstaylor most efficiently and thanks to her quick actions, he was able to make it to the hospital on time to perform the operation. Her postpartum visit was very comforting and again very supportive. There is no doubt that Gloria, along with the nurses at AMC and Dr. Bootstaylor, saved our son.
We highly recommend Intown to all expecting mothers.

I really wanted to like Intown Midwifery, and made excuses the first few times odd things happened, but my experiences with them just got weirder and weirder until the bitter end. Almost every midwife I saw (and I saw a different one almost every time I went in, if that tells you anything) was scatterbrained and I kept finding that weird stuff was written in my chart. For instance I was asked how the drops I was prescribed were working. I never had any drops prescribed to me? When I balked about that being in my chart no one seemed worried about it. They also told me I had gestational diabetes– when I told my friend who is in this field in Knoxville my results, she said my numbers didn’t warrant the diagnosis. I spent a good chunk of dough getting the testing stuff and never had high blood sugar. They also made me and other women in my trimester do these classes that were only offered in the middle of the day on Fridays, which is terrible for, you know, people who work. What was covered in the classes would’ve been fine to just give us in pamphlets. I felt like it was a waste of time, I would rather have stayed at work. They also are terrible about calling with results. If you don’t hear from them it doesn’t mean you’re okay. That happened twice where I called them days after results were in and they thought someone had called when they never did. Lots of ball– dropping goes on here. I don’t want to get into many more examples, but just know it wasn’t the happy experience overall that I had hoped for. I will go somewhere else if we decide to have another baby.

I did not have a positive experience with Intown Midwifery for the following reasons:
1. As a new patient you’re required to have your medical records faxed to their office. I did. It was my pregnancy confirmation urine test. When I sat down during my first visit with the lab person, she had nothing in my file, nor did she know what I was there for (which tests I needed). I told her I had already been confirmed pregnant by my gynecologist. Despite this, the bill I received in the mail showed they billed my insurance company and I’m partially responsible for paying for the second pregnancy test? Wasteful, why bother sending my records if you aren’t going to read them or adjust your medical practice?
2. My experience with my assigned midwife (Janet Fedulla) left me completely underwhelmed. I was told nothing of substance. She didn’t walk me through a single thing — screenings or diagnostic tests, intervals of visits, pre-​delivery classes — nothing. She asked about my symptoms and waived them off as business as usual. Luckily I wasn’t exerpiencing anything too bad. Oh and Janet also waived off the ‘screening’ tests the lab was doing that day, not only did she not fully enerumerate the list, but she casually mentioned an HIV test and then said, and «don’t worry you won’t have that». Thanks Janet for risk profiling me without taking a risk assessment. I found her unprofessional, blaisse and uninformative. When I lied down for the ‘exam’ I suddenly wondered, does she even have gloves on? That’s literally the vote of confidence I felt with her.
3. Just before leaving this first unimpressive visit, I was told by the front desk that they’d schedule me for my first ultra sound and give me a call with the date and time… nope. I waited three days and then called their office. I guess someone forgot to call me with the appointment time.
4. It took the office 2+ weeks to call me with my lab results.
5. While Dr. Bootslayer’s office is asthetically beautiful, his consultation to discuss the ultrasound was again, nothing worth noting. I can’t recall anything he said or any specificity. I was told I’m at low risk of a problem. He didn’t mention what problem he was talking about, or describe how he ascertained his prognosis. Thanks could you elaborate a little more? I’d like to be informed about my pregnancy, not told, ‘everything is fine’. Luckily I had done my own research that he was looking for indications of chromosonal disorders.
6. I just emailed the generic email I was given to formally request the release of my medical records. I did this this morning and called this afternoon to ask whether I’d receive email confirmation that the records would indeed be emailed to my doctor’s office. I was told it would take 3 – 5 days to fax my records… really? It took my gynecologist office 5 minutes to scan and email my records to them. WOW.
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I honestly had a pretty terrible experience at AMC. They’re overstaffed and have no relationship with their patients. I never got the same midwife and they were all really scatterbrained.
I went in having a miscarriage and they were very unknowledgeable, the midwife left forceps in me and left the room for a good five minutes.
The woman that tests urine is really kind but other than that don’t go here unless you have to. Did i mention that it’s in the worst possible area of town with crackheads pacing around the building? NOOO THANK YOU.

I have had 2 VBACs with Intown Midwifery. They have gone through tremendous growth in the past 4 years. When I started seeing them halfway through my second pregnancy, they were in a small shared space with only Margaret and Anjli. Since then, they’ve been in 2 other offices, changed front staff over and added several midwives to their practice.
The wait times can be long in the mid morning– why? Because they practice the midwifery model of care and are taking the time to answer questions and talking to their patients. And they are busy. Unfortunately there aren’t very many options for women who want an unnmedicated birth without a hassle, a water birth, a VBAC. They not only provide that, they are working to change that, too by working to get a freestanding birth center open in Atlanta.
There have been a lot of growing pains for sure. But they constantly and consistently provide loving care to countless women and help them achieve births that they always wanted. They are helping to bring birth back to the mother where it belongs.
There are a lot of negative reviews here but I hope this won’t dissuade you from at least talking to them for yourself or going to one of their monthly meet and greets at AMC. This is an amazing group of women who genuinely care about mothers and love babies and children.

I am a gyn patient here (not preggers) but am the ideal patient for the clinic. I want a midwife, a doula, and as natural a birth as possible, when my time comes. The midwives I’ve seen are just fine. The gynecological care they provide is good. However, the wait times are unbearable. Waiting one hour for a scheduled appt is my cutoff and that happens every time. More upsetting than that, they screw up my bill LITERALLY EVERY TIME. I haven’t had anything complicated done and I have a talk with them about it after every visit. Doesn’t matter, they still can’t get it right and they have lost me as a patient. Darn shame.

After hearing such great reviews for Intown – specifically how they made pregnancy and birth to be centered about your personal needs – I decided to give IM a try. It was my third pregnancy and my first experience working with midwives instead of ob/​gyns. I have always had natural births and have beautiful birth stories to tell. I did have some uncommon health issues but felt as though my concerns were brushed away. Debilitating fatigue was classified as normal because all pg moms are tired. I have since found answers, and it was not normal tiredness. I felt misunderstood often. In fact, I left almost every office visit in tears. Possibly those who feel the midwives give a personal experience are those who have identical birthing mentalities as the midwives. I didn’t and though they said in words that it was all about me and what I wanted, it was not. I will not be back.

I just had my baby with Intown Midwifery and despite my best intentions of a natural water birth, I ended up with a dramatic forceps delivery 37 hours after my water broke. Despite the way things turned out, I am so grateful that I was with Intown.
First, although I had to have Pitocin, they were very, very conservative with the amount and I am convinced that that is why my baby’s heart rate was never less than perfect throughout the whole birth. Doctor Bootstaylor performed the forceps delivery in mere moments and as surreal as it was to watch (and participate in) he was so Zen during the procedure. This relaxed me so much– in spite of the looks of horror on my husband and mother’s faces! Linda, the attending midwife was amazing and was so encouraging– I am so grateful that she was with me almost the whole labor.
I never had to wait more than a few minutes for an appointment and don’t know what other reviewers are talking about in that regard. I loved the staff and always found them to be friendly and helpful.

We really wanted to love our experience with Intown Midwifery, but they made that very difficult. Some of the midwives are knowledgeable, patient and caring, while others are NOT! We wished we could have handpicked the midwives that we could work with, but due to their group practice structure that was not possible.
Unfortunately for delivery we got one of the latter midwives and we felt like we paid for it. She was not tentative, particularly on our arrival, and delayed important steps, like the tub and antibiotics (due to Strep B) pushing us from our intended tub birth. She smelled of body odor and was a bit snooty as well.
Further, they tend to be a bit unprofessional in seeing their patients in a timely manner. We typically had to wait 1 – 1.5 hrs to be seen, despite them having an empty waiting room. One time they left us in a patient room after checking us in for 45 minutes, after which I had to roam the halls and find someone to attend to us (they completely forgot we were in there and were chatting amongst themselves in a separate room).
Wish we would have picked another doctor or midwife…

I made an attempt to switch to Intown Midwifery at 32 weeks into my pregnancy, but, apparently, there were some «issues» with my medical records from my outgoing OBGYN. I made this appointment a week and a day prior to this «problem», and I was told that they would take care of everything, and then suddenly, I get a phone call the morning of my appointment telling me they had to cancel.
They claim that my OBGYN failed to fax over my medical records, I called my OB, and they claim they had indeed faxed them over and even supplied me with a confirmation #. I don’t know who dropped the ball because I’m getting conflicting stories from each side, BUT I CANNOT trust a medical care provider who cancels an appointment 2 hours before I’m scheduled to meet them. Period! I understand we live in a litigious age, and everyone needs to cover their behinds, but jeezzz, this was handled very poorly.
They really should have called me a day or two prior to my appointment telling me there was a problem so we can fix it before my appointment was put on the chopping block. I really question the reason behind the cancellation because it was handled so poorly.

First off, I’d like to say that the OB/​GYN who works with Intown Midwifery, SeeBaby, is an admirable practice. Dr. Brad Bootstaylor knows his stuff, and with him we were completely happy. Also, Atlanta Medical Center did a supurb job with our delivery and our son’s critical care. The nurses, doctors and anesthesiologists were respectful, perceptive and kind from beginning to end.
In all honesty, Intown Midwifery did a fairly good job, too, leading up to and including the delivery, with a few kinks. It was afterwards that they dropped the ball. Specifically, they did not execute our son’s circumcision well or even according to their own contract, and then they ignored our request to correct their error.
I’ll get to that in a minute. Before the delivery we noticed a few customer service issues. First of all, who out there likes to have the new midwife in the practice ‘trained’ on them? It really made us feel less than special, and to make things worse, the rookie didn’t have good listening skills and was often arrogant, impatient and cold.
Secondly, the wait times were long and we often got stuck in 5 o’clock traffic for a 2 o’clock appointment. Furthermore, the practice did not bill our insurance properly, causing headaches months after the fact. These are both signs of unprofessionalism, disorganization and sloth on the part of the practice. In fact, one test they charged us for was never even performed.
But these are all three star complaints. Now for the real reason we’ve given Intown one star. Intown offered to do our son’s circumcision, saying that they would use anesthesia. We agreed, and a week or so after the delivery we brought our son to be circumcised.
We signed a contract that stated only Margaret would perform the circumcision, as she was (at the time) the only person in the practice qualified by the State of Georgia to do so. As it turned out, Linda performed the circumcision. We were kicked out of the room in which they circumcised our son, and when they brought him out to us, he had what looked to be a small blister on his torso that we were told was due to his diaper being too tight. Later that night, the circular-​shaped blister turned bright red, looking more like a burn.
Five days later, the Plastibell fell off of our son’s penis, revealing a strip of skin still linking the foreskin to the shaft. Concerned, we asked our pediatrician about it and he referred us to a pediatric urologist. We took our son to the pediatric urologist who confirmed that the surgery had not been performed well and that our son might need corrective surgery (to be determined upon his first birthday). He also confirmed that there was absolutely no way the burn was due to an overly tight diaper, but more likely resulted from a carelessly affixed clamp during the circumcision procedure itself.
We approached Margaret at Intown Midwifery with these findings, asking that if our son did require surgery, Intown would cover the associated medical expenses. We did not demand damages beyond these expenses, as we are not like that. We simply wanted the error corrected (if need be) as an act of good faith towards us, their client.
The reaction from Margaret was tight-​lipped and evasive; she claimed that we were apprised of the risks at the time we signed the contract, and thus had no recourse. We replied that since she herself did not perform the actual surgery as prescribed in the contract, it had already been voided the minute Linda performed the procedure. Margaret changed course and said they would consider our request for reparation and get back to us.
It has been over two months and we haven’t heard anything from Margaret. We have been trying to get in touch with her without success. We are preparing to meet with legal counsel to consider our options. All we really want is for Intown to correct their mistake, as any honest business would do for an unhappy client. Instead, they have chosen to stonewall and shift blame away from themselves, hoping we will just give up and forget about it.
Every time we change our son’s diaper we are sadly reminded of the poor decision to switch to Intown Midwifery from our more traditional OB/​GYN. We wanted to have a more patient-​focused natural birth and we ended up with a headache.
Intown Midwifery is great on marketing and low on performance, which is a shame, as the idea of a midwife-​driven practice is solid. Save yourself the headache, bypass Intown Midwifery and go directly to Dr. Bootstaylor and his excellent practice, SeeBaby.