LensCrafters

I had my first true eye exam of my life recently and found out I need to get glasses. They were super nice here. The optometrist was very friendly and answered my questions. They have a good selection of glasses here, but I had to come back with a friend to help me narrow down a pair. The ladies that helped me were really sweet and gave me their honest opinions when I asked. I wanted to at least «like» my glasses since I have to wear them at times now. I heard Lenox has a good selection, but I liked this Perimeter location and think the staff here is friendlier and better. So come here if you need your eyes checked or need a pair of glasses.

I have been TRYING to wear glasses for 10 years! I need a progressive lens and I suffer with Vertigo. I have been to 5 different companies, 8 different prescriptions and several thousand dollars! 3 years ago Sears at Town Center made me another pair of glasses I couldn’t wear. The only way they would remake the glasses that they had already replaced 1ce unsatisfactorily was if a different Optometrist ordered a different prescription then their Optometrist. Desperate and broke I ran to LensCrafters in the Town Center Mall. I explained my Dilemma and their Optometrist
rechecked my eyes and said that my Prescription was obviously different. I took the prescription back to Sears and they remade my glasses according to LensCrafters specs. For the first time in 10 years I was able to wear the glasses I so badly needed.
3 years has passed since that experience and my eyes have changed. I was terrified of starting the Eyeglass nightmare again! I went back to LensCrafters at TownCenter only to find that the Optometrist they had 3 years ago was gone. I told their new doctor my nightmare. She spent at least 30 minutes checking and rechecking my eyes! I gave the prescription to LensCrafters and picked out my frame. My glasses usually cost around $ 850.00 a pair! I need the BEST lens due to my Vertigo! The store manager came over and the sales person and manager worked together to negotiate the best price possible! I got 2 pair of glasses with Coach frames for $ 700.00!!! I was excited and terrified that I wouldn’t be able to wear the glasses!
They told me it would take up to 2 weeks to get my glasses because of the delicate prescription. The glasses came back in 4 days! Yesterday I picked up both pair of glasses! I CAN SEE!!!
Both pair of glasses are perfect!
I am really impressed, relieved and very happy! Thank you LensCrafters!

Because I can’t give them zero stars. I visited a few months prior and was told one thing about my Eye Med benefits that was debunked by my plan administrator. When I went back, explaining that they wee wrong the first time, they confirmed I was «eligible for lenses and frames»
They didn’t have the frame in the color I wanted, but offered to have it transferred from another store. When I mentioned I’m on a time crunch because of the plan yet changes just around the corner (my fault for waiting too long), they suggested (expected) that I just go to the other store.
Pretty sure they just don’t want to deal with the insurance clients.
I used to like them. I’m done now.

I’ve been going to this location for years and I’ve never had a bad experience. I usually go to the Perimeter Eye Group for my annual eye exams and then shop at Lens Crafters to find a pair of swaggy new frames. Yes, I buy a new pair of glasses every year!
I’m always impressed with their selection of brands, styles, and overall options. The staff is super friendly and I appreciate that their staff will give you honest feedback. In other words, they will tell you if a pair of glasses does or doesn’t fit your face. It’s super easy to purchase frames, too, especially when you have a HSA. Just browse, select, order, and wait for a week or so for your glasses to be ready.

Stay away from this store if you are African-​American or any other person of color!
Last year, I went into the store for a free eyeglasses adjustment. I had also pulled a few potential options for prescription sunglasses while waiting for my turn. Mr. Lab Guy finally came over to me. He proceeded to take the potential sunglass options out of my reach while I asked questions. It looked to me like he thought I was planning to steal them.
Please note that in the previous year, I bought 3 pairs of bi-​focals from other LensCrafters locations. I spent $ 1,300 out of my own checking account. We’re not talking insurance money here.
I called back to the LensCrafters store and spoke to an Assistant Manager. I complained about Mr. Lab Guy. I made it clear that the guy was racist. The Asst Mgr told me that the events that occurred during my store visit were outside of LensCrafters’ way of treating customers.
Six months later, I returned to the Perimeter store for another eyeglasses adjustment. Lucky me! Mr. Lab Man was on duty again. This time, he scratched up one of my lenses. You can see the various etchings and scratches right where my left eyeball looks out through my glasses. The same Assistant Manager stood less than 10 feet away and faced Mr. Lab Man as he handled my glasses like a 3-​year-​old child.
Again, I called and spoke with the Assistant Manager. Again, he told me that Mr. Lab Man acted outside of LensCrafters’ guidelines.
Stay away from LensCrafters if you are a person of color. Glasses are expensive! You don’t want them to sell you a pair and then damage them less than a year later.

Very unprofessional service. Firstly they went beyond their one hour service time. We had to come 3 time on the same day just to get lenses fixed to the frame which was ordered with them 10 days back.
Secondly, despite even having all our information they fixed some other lenses to our frame!!! And they didn’t even realize that till we told them.
Thirdly, after making us come three time in a four hour frame and not giving us correct pair they didn’t have a courtesy to apologize
It seemed like no one knew what was going on. We will never go back.

I really wish I could post no stars!
This review is for the Optometrist Dr. Sinyoung Jun. I went to her for an eye exam and I was not pleased with the results. At the end of the exam Dr Jun informed me what my new prescription was and I disagreed (I felt the prescription was not strong enough). After being assured by the doctor that I was mistaken and that I had a new prescription I agreed to wear the new prescription home (in the form of a new pair of contacts). On the way home I could barely read the smaller font on some road signs until I was directly on top of the road sign.
Once I arrived home and confirmed that I indeed had the wrong prescription (I checked my current contact lens prescription) I then scheduled an appointment for that very same afternoon with a new Optometrist. The second Optometrist confirmed my current contact lens prescription therefore making the recommendation of Dr Jun incorrect (as I had thought).
Do yourself a favor and don’t go to this hack. I can’t state this strong enough!

If I could give perimeter eye group less stars I would. The people at the front counter are literally incompetent. I called to say that my trials worked fine and to go ahead and order the contacts. 1^st, they tell me that I have a balance. WTF! I paid everything when I had my exam. 2^nd, they will insist that they will call me back once they researched my outstanding balance — they NEVER do. 3^rd, they are constantly hanging up on me; i swear the lady doesn’t seem to understand how to use a phone. When I called to see if my contacts had come in, I had to go through the same process AGAIN! I have never had this much difficulty ordering contacts before and I have been wearing them for 15 years.
I have no opinion on the actual lens crafters, but seeing how they want to partner with such an unprofessional company is making me not want to go to another lens crafters ever. My biggest regret is that i should have reviewed this place on Unilocal before going, seeing as people have been having the same experience for YEARS!

My wife broke her eyeglasses last April (well, actually, I broke them, but that’s another story). She had no backup pair and it was late in the day. So we were forced to find a place that could make a pair of glasses that night. We drove over to Perimeter Mall, near our house, and bought two pair from LensCrafters. Now flash forward to this week (early June, two months after we went LensCrafting). My wife woke up and discovered that one pair was beginning to crack around the edges of the lenses, spidering out from the metal frame. Looked like a stress fracture caused by faulty lenses or faulty mounting. However, LensCrafters refused to repair or replace the lenses, saying that their opticians were of the opinion that we caused the damage ourselves. We told them we did no such thing and that the damage occurred overnight. The glasses were fine when we went to bed. Not so fine when we awoke. No dice, they said, and no replacements — we should have bought their breakage warranty. But we didn’t break them, we countered. Sorry, they said, buy new lenses and buy the warranty for those. I responded, don’t think I want to do any more business with a company that refuses to stand behind its products and blames the customer for the company’s ineptitude. So we returned the second pair under their 90-​day return policy and left with the broken (but still usable) pair. Thankfully, we charged the glasses on Amex which offers accidental damage coverage for products purchased with its card. The result: LensCrafters lost a sale on the second pair of glasses and lost two customers. We got our money back from the return and accident coverage and kept the pair of damaged glasses for the frame. Final score: Customer 2, LensCrafters a big friggin’ ZERO. A postscript: we found many postings on the Internet from others who had stress fractures like ours in their LC-​made glasses and had another optician look at our glasses and verified that, indeed, it appeared to be a stress fracture caused by improper mounting of the lenses in the frames.
LensCrafters — you are making a spectacle of yourself!

Perimeter eye group (inside Lens Crafters) is wholly unprofessional and rude. Hands down the worst phone etiquette, not not mention awful office manners. Called to get some information about my prescription so I could get some glasses made in New York and she would not release my pupillary distance, even to me, the consenting patient. Keep in mind kid, your Rx is good for two years, that means if some point you realized you don’t want to pay $ 200 – 300 for glasses from Lens Crafters… you will have to measure your PD yourself or have another doctor do it. Awful experience from start to finish.

This LensCrafters is located on the first floor, just outside of Macy’s, of Perimeter Mall. I stopped by here to browse their eyeglass frame collection. This store stocks all the big name and popular mainstream brands. They also have an on-​site eye doctor’s office.
The employee here was very helpful. I wish I’d gotten his name — he’s got long hair, glasses, and a goatee. I’d already been researching frames I was interested in and asked him if the store carried a particular frame by telling him the model number. Immediately off the top of his head, he confirmed with me a description of the frames. I know he works with these things for a living, but still, impressive.
Ultimately, I’ll probably order my frames online because of better selection and deals. However, I found this LensCrafters to be helpful because I got to try on different styles in person and get input from others.
One cool thing about this store is the optician’s lab/​workroom is on display in the back, so you can watch them fit, adjust, and dispense eyewear.

The Perimeter Eye Group (inside Lenscrafters) could not be any more incompetent if they tried. The woman at the front desk should be fired for her lack of professionalism and customer service. After an exam that made me super uncomfortable, I went back to pick up my contacts, and even though the receptionist was sitting there working, as soon as I walked up, she said, «we’re closed». She didn’t even look up from her computer. So I walked out furious, but since this was where my prescription was from, I had to go back.
I went back again to get my contacts and was told they had to be ordered; so instead of ordering them there and having to go back a 3^rd time, I asked for my rx info so I could order online & have them delivered, which she handed over rather rudely.
Tonight 800-​Contacts called me and said that when they tried to verify my rx with LC, LC told them I wasn’t a patient. WTF?! I was just there and was handed my rx in person! How incompetent can one place be??! So now I have a huge headache to deal with and I have to wait even longer to get my contacts. I hate this place and everyone who works there — save your time and your money and go to a better, reputable eye doctor.

This review pertains to the Optometrist Office inside Lenscrafters! Ophelia the person up front was amazing very friendly, outgoing and efficient.
Doctor Jun was really nice and gave me the best advice I’ve ever received from an Optometrist. I think this is the first time I received a prescription for contacts that were perfect! All my headaches have gone away. I can see better than ever!
Keep up the good work!

First of all shout out to Daniel who works at this location. He helped us the whole time were were there. He was so pleasant and nice and he treated us very well. Earlier in the day, my daughter who is 15 months old decided to take my glasses and instead of handing them to me like she ususally does — she tore one arm off completely to where it could not be fixed. Thank the Lord for spare contact lenses kept for a situation such as this! I headed to the nearest Lenscrafters to get a new pair. Since I was a former customer, my info was in their systems and so was my perscription I just needed to choose a new frame — which is the easy part. If you have AAA you will be in luck because the discount is phenomenal!!! I also had a $ 75 off coupon from the internet which I couldn’t use because I had AAA but I’m sure with that coupon you couldn’t loose either thats a great deal. Anyway, I got my glasses in 1 hour and that was awesome. I will be back to Lenscrafters.