MAC Cosmetics

Hey guys! As a former mac artist and a now hairstylist/​makeup artist for film tv, weddings, photo shoots etc I must complain. This complaint is actually for my girlfriend who doesn’t own a Unilocal account. Anyway, here goes. Nikki went in today to get a basic makeup tutorial and advice on how she can «up her daily makeup game.» Her MAC makeup artist named «Nicola??» did a horrific job. There’s no shadow on her brow line, the eyeliner towards the inside of her eye isn’t fully on, and she has one wing on my right side. Her left eyebrow is fat and it looks like she’s been punched in the nose. When I went through MAC training I had already gone to a prestigious makeup school, been doing professional makeup for years, and had to jump through hoops doing practical applications as part of my MAC interview process.
Perhaps more extensive training classes should be provided or a new career suggestion because this is a terrible representation (makeup application) of MAC. There are a million talented makeup artists out there who could really benefit your company and store.

WORST CUSTOMER SERVICE EVERRRRRR. me and my friends walk in and they act like we were gonna steal something and keep asking what im looking for like idk yet, LEMME LOOK ?
i ask her if she has another scent for the fix plus and she told me «oh fix plus only has one scent» NOT TRUE. she doesnt even know anything about makeup, i ask her about the new highlighters and she doesnt know either. SHE WAS SO RUDE, i hate this MAC place, NEVER EVER COMING BACK HERE. bought a fix plus bc she keep bothering me around thinking ima STEAL.

If I could give NO STARS I would…
Worst customer service I’ve ever experienced & I’m from LA, I know bad customer service.
Kyrie (or however you spell it) acted like a complete diva and pretty much refused to do my makeup because they were «all booked up», as he continued to clean or unbox new products. When he tried to pass me to another lady, (both free to do my makeup after the Manager Cedric already said they would be able to squeeze me in) they both talked loudly about how «they don’t feel like doing makeup today»…TF would I look like letting someone touch my face who doesn’t feel like working today… A clown, that’s what lol
Like, did you want my money or not?
Side note– the department Manager MaryAnn SAVED THE DAY… if it wasn’t for her I’d probably never return to this location for makeup at all.
& 5 STARS FOR BRITTNEY «BB» at CLINIQUE*** who ended up BEATING MY FACE TO THE GAWDSSS HONEY!!! Thank you babeeee :*
Do yourself a favor, go to another MAC or just got to the CLINIQUE at this Dillard’s, I wouldn’t spend someone else’s money at that MAC, let alone my own… NEXT

Easy to find, clean… Nice location. However 2 of the lipsticks I wanted were sold out and they weren’t new or a special collection. Was sort of annoying since I had to go elsewhere.

Wow, customer service here is terrible. The main reason I go to a physical MAC store instead of ordering online is to get the opinion of the make-​up artists before purchasing.
I went into this MAC counter knowing I was debating between two shades of concealer. The employee here was unwilling to provide any opinions. After I had each concealer under separate eyes I again asked her for her opinion, her response «It doesn’t matter what I think, you have to wear it» with an attitude. True, I know ultimately I make the decision, but I thought you would have more experience in this area than me and plus I’ve never had difficultly getting an opinion out of a make-​up artist anywhere else before. She did give me a speech on the differences between NC and NW shades, but did not provide an opinion on what she thought I was. She even forgot which shade was under which eye. I can’t believe she got commission on my sale.
I like MAC products, but I will stay away from this counter next time I want a «professional» opinion.

Yesenia is the best! She knows how to do make up and make you look your best. If you need help, Yesenia is your gal. Seriously, ask for her. She’ll make you look fabulous. My friend liked my make up so much I’m taking her to MAC as soon as possible to meet with Yesenia. Thanks again!