Piedmont Residential

Do not do any business with Piedmont Residential! They are a horrible company! The company does very shabby work initially and when contacted to fix something that is wrong in your «move in ready» home, they are very slow and always want to again, halfass the repair and put out the least amount of work and money. Pardon me, but that’s the language that I feel is appropriate for this type of business. They are sneaky and lie to their customers about warranty work and what is covered and what isn’t. I found this out from one of the contracted workers who advised me that what I was told, on several occasions, was not the truth. Apparently the company only wants to repair what they see fit to repair and not what the customer is actually entitled to have repaired. Very bad for business! My family and I have only lived in our home for one month and have already had three major problems, in which, the first two were not taken care of in a timely manner. The third is what has finally prompted me to take time out to write this review so that other buyers will not buy with this builder. First problem, our pre-​wire for the tv in our living area wasn’t put in and was only discovered the day of our closing, coincidentally. It took three weeks from start to finish to put the pre-​wire in and then repair our wall. The hole in the picture was left that way for two weeks. We had no tv for the first three weeks as well. Second problem, we had a standing water problem in our backyard that the landscaper actually discovered and to date he has been the only one who has taken a proactive approach to fix anything. I need to add that when we walked our lot with George, the builder, our main concern was the possibility of a water problem in our back yard, to which he responded «it won’t be a problem, they’re going to grade your lot several times.» We asked at that point about putting a retaining wall in front of the hill in our backyard and again we were told «you will have nothing to worry about.» Well we are at the point of having an underground drainage system put it to prevent any further water problems. It has been one week and one day and my sod that was dug up to put a drainage system in place still has not been completed. Third problem, this morning I woke up to find water spots on the ceiling in our kitchen/​kitchenette area. Upon investigating, I found a leak in our upstairs hall bath coming from the toilet. So now there is a leak and water damage from that leak. I was told by the plumbers that they could come out on Monday because they are «really booked up today.» I was also told by Robyn from Piedmont residential customer care that they would have someone out in a week to assess the water damage. At this point I am thinking «are these people serious». Let me now take you back to the beginning and briefly tell you about the hassle and head ache that this company has put my family through. We signed a contract with Piedmont residential on July 6^th, 2015 and paid our money that was asked from us right away. The check was cashed right away. Our lot sat for eleven weeks before it was even cleared of the brush. Come to find out, the sales agent, Robin, for our neighborhood messed up and/​or misplaced our paperwork. We still don’t know what really happened. My husband and I thought it was just a mistake and those things can happen so we proceeded with the buy because we really liked the neighborhood and we loved the floor plan. Had we known then what we know now about this company, we would have walked away from the deal back then and as much as I love my home, I sometimes think that we should have. The agent also couldn’t keep me and my personal agents information straight. We would both receive calls for the other person constantly. This company employs subpar people. At this point, this all feels like a joke to me. I can’t believe how awful this company really is. There are many, many more small things that are on our list for our first review with the company, but I think any competent person will see from what myself and a previous reviewer have posted, DO NOT BUY FROM THIS COMPANY!

DO NOT BUY FROM PIEDMONT. DO NOT BUY FROM PIEDMONT. DO NOT BUY FROM PIEDMONT.
This company sucks. They built our home at a premium rate ($ 800 faucets — $ 110 at Home Depot) and halfassed everything in the house. Currently we do not have power to a majority of the power outlets and cannot get anyone to come out under the warranty. Our front door frame is split where the installer cracked it and I was told it wasn’t a big deal.
— The expensive french doors are crappy, warped builder grade door that don’t even close evenly.
— The paint will need to be replaced within the first year as the painters put a chalky paint that rubs off easily. The painters did manage to get paint all over everything that shouldn’t have paint on it.
— Our expensive granite counters are tearing away from the wall — started with a small space and now is about an inch gap between counter top and wall.
— The iron on the stair case was installed with the spacers all crooked and not uniform.
— Every outlet or light fixture that should be parallel and straight is crooked — one light fixture does not even cover the entire hole so there is a gap in the dry wall.
— The fireplace was an expensive upgrade and was supposed to be stone but it is only a stone face and the wood mantle is slanted several degrees.
— The central heating and air does not work in at least 2 rooms and the tech says that there is no problem even though it is 10 degrees difference hotter and freezing on cold days.
— The garage had big holes in the dry wall and the sales lady told me the garage would be big enough to fit a truck but barely has enough space for 2 cars to be able to open the doors.
— The landscaping was installed mostly dead and cost me about $ 2000 to fix everything costing me about what I could have done it myself — and they say «it’s complimentary landscaping» and tell you to deal with it.
I could literally write stuff that is wrong for days. I personally feel I could have gotten better quality buying a double-​wide trailer and REGRET my purchase. This house will cost me another $ 25 000 to fix as these guys will not honor their LIMITED warranty.