Vertical Alteration

I’ve had several items tailored here and everything has been as I wanted.
Each time I’ve been the owner/​seamstress will instruct you to put on whatever is being tailored and stand on this platform. She then will eyeball what alterations are needed and pin them so you will see what the finished product will look like. This means you need to wear the shoes you will wear if you are messing with the length. It’s a pretty exact measurement.
This is a small shop, I’ve only ever seen one other person besides myself and the owner in there at a time. She only accepts cash and checks.
Prices seem reasonable I believe it was maybe $ 25 or so to hem the bridesmaids dresses (each), maybe $ 30 or so to take in the bodice.
Items tailored:
1. Bridesmaid dress– shortened. I wanted it floor length and it was.
2. bridesmaid dress #2 — shortened and taken in a bodice
3. Pants — shortened

My experience at this store was horrible! I had my dress altered for a wedding. The seamstress/​owner took my measurements and assured me that everything would be perfect. Unfortunately, tere was no sign of perfection involved in the finished product!
I tried on my dress the day before the wedding, and to my dismay, the front was longer than the back. The front of the dress was so long that it touched the floor and caused me to trip as I attempted to walk. Can you imagine walking down the isle and tripping in the middle of a wedding ceremony? What’s was more frustrating is I was already in another state and was unable to return to the shop for additional alterations.
I called the owner and informed her of my situation and said I expected a refund. She immediately became defensive and said she has been doing this job for many years and does excellent work. She asked if I had on the same shoes worn during her measurements. I told her I did have on the same shoes. She then told me several times that I could come back to the shop to have the dress altered. I kept informing her that I was already in another state and unable to return. I told her since there wasn’t anything she could do at that time, I was only calling to make her aware of the situation and to inform her that I expected a refund upon my return. She was still very defensive and continued to tell me how she provides quality work and this inaccuracy in measurements is not possible. I continued to state my purpose for calling — I wanted a refund — and she eventually hung up on me.
Since many stores were closed that evening, I had to spend the morning of the wedding frantically searching for safety pins. I ended up pinning the midsection of the dress to make it lift off the floor. Unfortunately, the pins were slightly visible during the ceremony. Very frustrating!

Vertical Alterations did a wonderful job on a formal dress that I purchased online. The dress was a hit at the wedding I attended. Susan was patient, polite and very skilled at her profession. Her turn around time was excellent and her prices were great. Will definitley be using her in the future :-)