Tim Hortons

Usually terrible service, either a hit or miss. I’ve had one great experience where the employee noticed they didn’t have what I ordered and corrected it (provided great customer service) but that’s about it.

I visited this location and ordered a large turkey sandwich. The worker started making a small, I informed her that I ordered a large. She proceeded to get a large bun and started to add more turkey meat. The manager stopped her, and instead of adding more meat, she took the meat from the small sandwich and stretched it the length of the large bun and added two more slices of tomato. Needless to say that I didn’t want the sandwich and I never went back to another Tim Hortons.

This TH is so slow and their drive through orders are wrong a majority of the time. Poor customer service too. Won’t be returning.

The drive-​thru is slow and usually the order is wrong. Going inside is much better. They were out of most of their donuts when I’ve been but the ones they do have seem good. The inside is clean. My favorite of their donuts is the honey dipped and the double chocolate was flavorless.

I visited this location on a Friday morning to grab a quick bite to eat before work. I had no idea what I was in for.
Came in at 8.15a, the drive thru lane was back up to the entrance. Fine… I park my car to go inside and there is a line of 4 people, I’m the fifth. Fine… however I was there for over 25 minutes!!!
One of the registers accepted cash only. The cashier in the lane which accepted cards was so incredibly slow. That’s okay, fine, but I never heard her say «Thank you for your patience.» «Sorry for the wait.» to myself or anyone else. When I finally got to place my order I was speaking fast and trying to hurry up; she did not pick up on that cue. She continued to take her time. I ordered a large caffe mocha, and she didn’t ask me if I wanted or did not want whipped cream on top. This really made me mad — I RARELY go to Tim Horton’s which is why I didn’t know they put whipped cream on top of mocha.
My drink and my food was delicious. No complaints there — just a desire to stop in for a quick breakfast or coffee.

Why 3 stars? Because it’s basically the Canadian Dunkin’ Donuts.
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I’d heard so damn much about Tim Horton’s, that I wasn’t going to allow myself not to visit during my trip to Canada (and almost Canada aka Detroit.)
What a disappointment. I thought it was going to be this amazing, once-​in-​a-​lifetime type coffee. Nope, it’s laid out just like a Dunkin’ Donuts, tastes like a Dunkin’ Donuts, and even smells just like… you guessed it… a Dunkin’ Donuts.
Dunkin’ Donuts gets the job done when you need it, I suppose. But I’d never once in a million years tell non-​Americans how life-​changing DD is. I guess I’d heard too many Canadians speak of Tim Horton’s ancient lore a few too many times.
So for anyone fellow Americans wondering if they should go out of their way to try it — it’s not worth the trip.

Terrible and slow service. Employee seemed like she had two speeds slow or stop. Waited at the register for several minutes while she ignored us counting change in the register.
Seemed like they were out of everything

I love Tim Horton’s but drive 5 miles out of my way to the other location on Opdyke. This location is the absolute worst, TH should pull this locations franchise! Always out of items, service is poor and slow, plan on 10 minutes… This location is so convenient to where I’m staying, it’s infuriating to have to deal with how bad this place is, every time.

Tim Hortons is usually my go to… and this is a new one in my route, but I will gladly go out of the way to get to a different tim Hortons! This one has a pretty low accuracy rate.

Worst service I have ever received!!! The people are extremely unprofessional and lack customer service skills. The drive through is very slow and my order is wrong half the time! I just went though the line this morning and was the only car there around 11am and after 6 minutes of waiting for one breakfast sandwich, I left! They didn’t even acknowledge my presence or take my card to ring me up. I could hear them talking but no one did anything about my order. I was so upset I will never come back here again!

If I could give this location no stars I would. I have left the establishment on many occasions due to being treated rudely or just from waiting so long. Today about 6 customers were standing in line and we were all rudely told the line started on the other side. It was very petty and all the customers were very displeased being told to move so rudely. I left after being told what to do and went to Starbucks. I would gladly spend more money there to be kindly served. Unfortunately, this is a convenient location to my house but I’m so turned off by it that I refuse to go here anymore. I will go out of my way to purchase from a different Tim’s.

I can’t rate the food because service was horrible. We pulled in at 9:50. Waited and waited at the drive-​thru. We finally drove around to order at window as the girl rushed over and put the closed sign in the window. It was then 9:55 and the sign said closes at 10. I called the store and asked if the owner knew they closed early. She said it doesn’t matter because they can close when ever they want and the owners Daughter is right here. Ok guess they have enough business and don’t need ours.

I haven’t stopped here in a long time because of the horrible service. But decided to give it another try. I was in line at the drive through 5 minutes while the male employee had a conversation with the woman in the car in front of me. When I got to the window he didn’t remember my order, and I waited for him to pour the coffee. wtf??? I knew there was a reason I never come here. Don’t waste your time!!!

Rudest and most miserable staff I’ve ever experienced. Unfortunately the only tim hortons on the way to work. Food and coffee are fine but they have an amazing ability to screw up your order. This causes us to have to reexperience the rude waitstaff. They make you feel like it’s your privilege to be able to drink and eat here. Of course I haven’t been through the drive-​through yet without having to wait to take my order. And when they finally come back it’s it’s with an attitude that makes you feel like I can’t believe you still waited this long to order why didn’t you drive away. Today I finally did will not be returning

Great coffee, delish donuts, great service! I would recommend you get the Canadian maple donut or toasted coconut. Two of my favs! Oh and the English toffee coffee drink is amazing! Enjoy! :)

I never imagined writing a bad review about Tim Hortons. I am a regular customer & huge advocate of Tim Hortons. I love the place and I love the coffee. However, over the last few weeks, I have been visiting this particular location and I have been having the worst experience. The drive through takes forever. Sometimes all I order is a coffee and when I get to the window I have to wait another minute for it. In addition, sometimes I had to wait so long for customers in front of me that if it wasn’t for the lanes I would have left the line. I’ve been to other Tim Horton locations that have 10 times the customers but the line goes way much faster. I noticed that there is the 30 second timer inside that I am pretty sure flips over at least 3 – 4 times on average per customer.
The staff of this particular location is extremely rude! One of the multiple incidents I had is when I ordered the new steak panini and I was given the breakfast sandwich instead. However, the person was arguing with me that it was the panini she gave me although it had egg in it! I just drove off at that point because I had waited long enough to sit around and get more pissed arguing with somebody that obviously didn’t know the difference.
Messing up orders is the norm for this place too. I know when my coffee gets messed up and it just happened too many times here.
I had just one more incident today that topped it off for me. As a result, I filed an official complaint in the Tim Hortons corporate web site. I just hope they do something about it.
When it comes down particularly to this location avoid it if you don’t want to get pissed first thing in the morning! If you really want Tim Hortons there’s another location down the road at Opdyke and South Blvd. The staff is way more professional and waaaaaaaaaaaay much better.

I have stopped here a few times when I opted for a sandwich instead of the attached Wendy’s. And I have bought bagels and donuts for the office a few times too. The sandwiches are just so-​so and the bagels and donuts are pretty pricey and not exactly superb. This side of the Wendy’s Tim Hortons shared facility is mostly empty. The staff at the counter are always friendly though and you can get in and out quickly.

I started going here to get breakfast after I couldn’t deal with the breakfast at the nearby Hilton Suites anymore. (The Hilton’s breakfast is terrible.)
Everything looks really unhealthy and probably is, but you can make special requests to get a more healthier breakfast. I usually get a bagel sandwich combo with OJ instead of coffee; it comes with a donut too but i usually replace that with a muffin that I eat only half the time. I ask to leave the cheese off the bagel and egg sandwich because it makes it fatty and disgusting.
The coffee is okay. It’s more like Dunkin Donuts coffee than Starbucks coffee.

I saw this place when I went to Wendy’s which is in the same building and didn’t feel like getting anything because it was only breakfast, but this morning I decided to get something from here before my bowling tournament. I got the bacon bagel with eggs which was pretty good and filling with orange juice, and a hash brown on the side. I would come back here if I come back around here.

Tim Horton’s soup and coffee are awesome. Don’t tell the Bostonians, but I love it way more than I could ever love Dunkin’ Donuts. Seriously, though, the soups are fabulous and dirt cheap. Bagels aren’t bad either. Good lunch spot when I worked on Squirrel Road.