AAMCO Transmissions & Total Car Care

Love this place! They are knowledgable, skilled and a great team of folks. Got lots of repairs done and they did honest and good work. I plan to take my other car (s) in and will continue to get services from these folks!

I came to aamco because I felt needing transmission repair/​replacement would be best at a company specializing in transmissions. Boy was I wrong. To make a long story short, they said the transmission rebuild will be about $ 3,000 and take a few days. Well the price jumps to about $ 4,300 before tax but when I’m ready to pay its suddenly $ 4,500 before tax. It took 3 more days than I was quoted. I believe theft may be an inside job. My amp, which was bolted and wired in was stolen. There was no sign of break in. They just leave the door unlocked and conveniently no camera facing the unlocked vehicles. Their excuse is that people around have been getting into vehicles. All the more reason to lock them don’t you think? The transmission was rebuilt offsite at another aamco, so my vehicle while unattended should have been left locked as I left it. If you like aamco do not use this site. Try another in a different city.

Got my car fixed and on the road quickly. Also let me know about some future issues. Thanks Ken.

Great customer service and they are really understanding. They don’t charge you an arm and a leg to get repairs that aren’t necessary. My grandmother is very pleased with their work and so am I.

I took my car in last week, dropped it off on a Friday Morning Aug 29^th 2014 for a possible transmission problem, the transmission fluid was heating up. I got a call later that day and said I needed a new transmission. Which was the the cause for the transmission heating up… which is what I was told. I was told that they need to keep the car over night, it would get done on Saturday. Well when Saturday came around I get a call about noon saying that the new radiator was late coming in and they were short a tech. Hence they would not be able to work on my car till Tuesday of the following week because of labor day on Monday. I told them I would drop me car on a Wednesday night so they can work on my car on Thursday. Guess what! I get a call about 3.30 pm from Adam, who is the new manager. He told me that they could not get the work done because again they were short handed. After I Insisted that they get it done. Adam did get the work done by 6pm that day. Now the same problem has popped up again and I took it to another shop and guess what I spent $ 900+ for nothing. The problem was a wheel hub sensor. So please take your car to someone you know and trust.

Terrible service. The brakes on my 2000 Silverado truck were getting down there but working fine. 4 wheel disks brakes are great when they are working good which mine were before I got to AAMCO in Auburn. I was down to about 5 mm so I bought an Amazon Local coupon and it was ready to expire so down to AAMCO I go. After the repair they tell me everything is good. Lots of material left on all rotors and the calipers are working good. The first time I hit the brakes I almost run into the guy in the next lane. Very bad pull to the right. Of course they were ready to close by the time I called but I was able to make an appointment for Monday morning. So I came back on Monday for my 8:00 appointment. They are not prepared to work on my car and said they would try get to it sometime later in the morning. I said no, I have an 8:00 appointment. So they pull the truck in about 30 minutes later (they are in no hurry and feeling no remorse) and said they would call me once they looked at it. That never happened so I came back to the shop and found they wanted another $ 460 to fix my brakes. Now they say the calipers need to be replaced… the ones that were working fine — according to me (working great) and the technician who repaired the car. They told me the brakes worked perfectly after the repair. Bad workmanship and terrible customer service to boot. Anyway do not frequent this place. They sent me down the road in an unsafe fashion then covered that up with a bunch of excuses, basically saying it wasn’t their fault and something must have happened after they turned the car over to me. Lastly I just about had a brake fire on my way back to work. The smell was very strong and I just about burned my hand touching the darn wheel. I suppose my rotor (s) are blue and I guess the brake pad (s) are glossed over.

First of all when I called to make my appointment I was told that they only had limited hours on Saturdays so I would have to be there by 8:30 in the morning. Even with all that, I ended up arriving before any of the employees. So while I was walking up to the door the guy who had come to open up didn’t even acknowledge me. Even when I was standing right in front of his desk he barely acknowledge my presence. I have a voucher for service from them but I will be willing to spend more someplace else rather than patronize them again.

So, I had just moved up here from California and my transmission went out 2 weeks after moving here. I don’t have family here, I moved up for work so I had to rent a car for the time it took them to replace my trans. I had had my transmission changed by AAMCO back home and had an extremely great experience. Fortunately, my transmission was still under warranty and I was told I could take it to any AAMCO to get replaced. What they didn’t tell me is that I had warranty but I would not be treated like a «paying customer» by other locations. The diagnostic to determine if they were going to make more money off of me was the only process that was fast. I randomly called for update (and greeted by name, CALLER ID) and was told they would receive trans on Friday so I should expect my car Saturday, Monday at the latest because Saturday was a half day. I called repeatedly Monday and received no call, finally after 2 calls Tuesday he answered, I was with a family member who began questioning what was going on in the shop and he stuttered for words only to say that my car got moved back because he had «people who paid to have theirs done first». One would think that because I already paid $ 4,000+ the first time that they would be embarrassed to have bought a faulty product and get me out of there as fast as possible seeing as they didn’t get it right the first time. We were both appalled that he would even incriminate himself instead of lie and say my car was being difficult or something. When we told him I’ve been renting a car and its already cost me 200 dollars he said he was sorry and had no idea I had to rent a car, as if that would have made him get my car fixed up quicker. Finally I received my car the following day, 2 days after his «at the latest» date and $ 220.00 later.
I’m not saying the company is a bad company because the Oceanside CA location was a great experience but they are making a bag decision by letting this manager run this store. Myself/​nor anyone in my family will ever take the risk of having this experience again at another AAMCO (to which we have been loyal customers for many years and have purchased over a handful with this company) but if you have to go to an AAMCO take it a few miles down the road to a different location.