Auburn Collision Center

If I could give no stars I would. My car was supposed to be repaired in 8 business days. It took a month for my car to be done. Barrett who was in charge of my claim never notified me of the delays in my repair. I had to call in to get updates on my car. They told me my car was going to be done by the end of the week two weeks in a row and I finally got my my car a week after that.

Barrett in reference to original review dated 11/​11/​2014
I find it amusing that you wrote this review despite the fact that we talked to you, perhaps once during our whole experience at Collision 1. The main problem we had with our experience is that none of you seem to double check the work done when you sub out vehicles to other entities. Between the broken convertible handle and the spray painted interior door panel, this should have been easily seen when it was returned to your shop. Your shop clearly did not do any sort of «detailing» of the vehicle as you promised to have missed such obvious damage done while the vehicle was in your care. If you sub out a vehicle to be repaired else where you are responsible for what happens to that vehicle since your shop made the decision to sub out to these specific businesses. And despite what you say that the door panel was ordered no questions asked was a complete fallacy. You were not even present when we returned with the vehicle. Your manager made sure to come out the second I got there and tried to tell me that surely the over spray on the window was on the outside, even as I was scraping it off the interior of the window. Perhaps, instead your shop could have admitted the mistake and the damage done and agreed to fix it, rather than trying everything to try to avoid admitting fault. Not to mention offering us a $ 50 visa gift card to try and alleviate the issue.
I should also mentioned that within a month of getting our vehicle «fixed» at your shop, we took it in to a GMC dealership to have the ignition replaced which was on the GM recall. The very first thing out of the saleman’s mouth when we dropped off the vehicle was that the hood was misaligned and did not sit flush on the right side of the vehicle. Considering that it took this individual less than 10 seconds to noticed this shows the obvious neglect your shop does when it comes to checking the «quality» of work done.

I brought my car here to have a mirror replaced and some paint bubbling addressed. The manager (or whatever he is…) who does the write ups and appears to run the show wrote things up quickly, price seemed reasonable, assured all these problems could be solved with ease, big smiles everywhere. in other words, said everything I wanted to hear as a potential customer to get me on board.
Work gets «done» on time, everything seems good. Until I get home. The mirror is unadjustable. It literally won’t move when you use the handle/​toggle to adjust it. After much effort, it finally moves… but in a totally uncontrollable way. You push straight left, it goes upperhand right. You push right, it goes down. Something was clearly wrong. And within the week, the paint is bubbling in the same place again.
I brought the car back, and the friendly «can do» manager I dealt with before was a different guy now. Short, impatient, irritated. He says he’ll deal with it. And walks off. I asked him when? He says, «I don’t know, you tell me.» It was very aggressive, very challenging. Couldn’t believe it. Kissing your a** to get you in the door, then once you pay, becomes an arrogant jerk the minute you have an issue.
I set up a time to bring the car back, the work gets «fixed» again… meaning, it didn’t get fixed. Same wonky possessed mirror and within a day or so the paint bubbled up again. I immediately brought it back, and the short man’s syndrome manager was no longer a friendly guy. He was clearly taking it personal. He started raising his voice to me and saying how the door could be contaminated and it’s not his shop’s fault blah blah blah… then says the mirror is fine. That’s how they come from the factory. When you press down, it’s supposed to go left… yeah, that’s the ticket. Tell me another one.
At this point he’s getting loud, he’s getting angrier by the moment and shows no sign of slowing. I asked him why would I accept this if the problems I paid you to fix, you didn’t fix? He just stared at me, in the middle of his Scrappy Doo «lemme at him!» rant, and just threw his hands in the air. Great answer, the hands in the air dismiss… great answer. He said he’s order a new mirror, said he’d fix the paint he already «fixed»… and he’d call me to let me know a good time to bring it in.
Never heard back from him. Still waiting on that phone call.
The faults in workmanship are one thing. They took $ 400 of my cash and left me with the same issues I came in to have fixed. Why promise you can fix something, if you can’t? Then try to turn into a belligerent bully when customers hold you accountable to do what they paid you to do, that you said your shop could easily do?
And, kind of a side note, their site promised a $ 50 gas card with any service over _​_​_​dollars. So I printed that page off and brought it in when I dropped my car off. No one had any idea what that was or that this promotion was happening. I had to remind them twice that I was still waiting on that gas card. Never got it. They instead gave me a Safeway gift card. Cheap gas, from a cheap shop, apparently.

Everything was perfect. I took a high powered light to the work, and could not spot a flaw. They got it done so fast it was hard to believe. The staff is so professional and friendly.

I’ve taken numerous cars here for everything from body damage to replacing exhaust systems. They have always done an immaculate job and a speedy job as well. I have owned a series of black vehicles and they always match the paint well, so no obvious differences in paint from body work. Highly recommend!

the best!!! can’t say enough good… don’t go anywhere else… Attttttttt. great staff, great work, ride home. i was so impressed with this place. good job guys! oh and fast work

I had a bit of side damage to my car last year and Auburn Collision was recommended to me by a family member. The process was extremely smooth, I was kept updated along the way and my car was ready even before they had said it would be done– only a few days! Everyone was very friendly in the office and I felt very well taken care of. I hope I don’t need to go back anytime soon, but if anyone has car damage or has recently been in a collision I highly would recommend Auburn Collision to you.

The service was actually completed before they quoted me and the quality of the work was very professional. My vehicle looked as though nothing ever happened. Now a couple of months have passed and it’s still holding up. I am very satisfied with how easy it was to coordinate insurance information. I highly recommend this place and I will definitely use them again!

Brought my 2014 forester in due to accident. Dropped it off on Monday and picked up on Wednesday. Received email updates through out the day giving status updates on the vehicle. Car was completed a day earlier than originally quoted.

Since 1999 we’ve used ACC for 4 vehicles (1999 Ford Explorer-​hit-​n-​run– 2005 Ford Mustang-​no-​fault accident-​2004 Honda Civic-son’s fault-​2010 Toyota 4Runner-​hit-​n-​run) and these folks time and time again serve the best customer care that you’ll EVER find in the south end. Their attention to detail, knowledge of damage assessment, paints, clear coats, is 2^nd to none. I pride myself in detailing my cars over the years but when I pick up a vehicle after it’s been repaired by ACC… they do such a good job that it makes me second guess the quality of detailing I do myself. I want to personally thank Steve and his friendly staff for the most recent service we have had. Best regards and I hope not to see you too soon again! No offense! :)

Great customer service! Everyone there I interacted with was very friendly, from the ladies at the counter, rental car guy who happened to be there, and the guy who drove my car around and asked if I needed help.
My car only took 2 days instead of the 3 days they anticipated. .told me they put a rush on it cause my insurance didn’t pay for rental. Steve was super friendly. .Great eye contact is what stood out.. It made it seem like he truly cared.
I’d go back again.. (But hopefully don’t have to… lol)