Incredible Pets

This is a lovely store. They really care about their pets and their customers.
I bought a very expensive cat «tree» there several years ago. It could withstand a hurricane however the carpet got old. It lasted four years! So I bought another recently. Unfortunately it was made with very inferior carpet. With the cats just climbing to the top, the floor was covered with carpeting strings that were coming out everywhere. I took it back and explained that the one I had for four years didn’t do this and I think this one they used an unfortunate choice of carpeting.
The person who helped me was extremely understanding and practically apologized even tho it was in no way his fault! They gave me a new one without any problems. They carried it out to my car and my cats love it. The new one is perfect!
I just really like this place. I trust them.

I love knowing I can trust the advice the staff at Incredible Pets provides. It gives me great peace of mind that they are helping me figure out what’s best for my beloved dog.

Gina at the Auburn store provides exceptional customer service, is knowledgeable and goes out of her way to assist customers. I really appreciate the time and energy put forth to please the customer.

I bought mini parrot Paco 12 plus years ago and was told P would talk and although he has yet to do so (late bloomer?) I was pleased with the health of Paco. I buy P’s millet and Rowdy Bush here and recently purchased two Zebra finches and talked with Bird Expert Linda about care/​feeding; have also called about details and have been called back promptly with feedback. Finches Fran/​Andy seem healthy and now I’m asking about Fran since she seems to be a mother so I’ll expect a call soon regarding care of the babies. I am greeted when I enter the store and I’m out in a timely manner, always a few checkers at the ready.

great place for supplies!
Better prices than most others.

As I was waiting for my car @ Auburn Honda just next door, I noticed the store’s sign, «Incredible Pets,» — «Hmm, I just may have to stop by for a visit.» (I drove about an hour in from Vacaville to this particular Honda dealership due to the fact that it’s part of the Victory Automotive Group family… Iit’s a crap shoot when it comes to finding honest, solid customer service & work when it comes to cars.) Plus, our «Pack,» was running low on dog food. So, I figured since I made the hour plus drive out here, my as well explore the area a bit & make use of the trip.
I was greeted almost immediately after walking through the door and within 5 minutes of being there I was asked if I needed help finding anything. (I must’ve been asked a total of 4 – 5 times if I needed help, now that’s customer service!) Everyone was very friendly, professional, and willing to assist me if needed. Great customer service!
Pricing: The price point here is a bit higher than most pet warehouses/​specialty stores that I’ve been to. One thought is that there aren’t too many shops like Incredible Pets in the surrounding area and given it’s location along with the service it provides to the general community, it can afford to be. (Bus 101 — Price vs Demand) However, I also do believe in supporting local businesses even at the cost of a few extra $$. If I remember correctly, I vaguely recall seeing a sign regarding price matching… ‘But don’t quote me on that. If so, I’ll need to remember that the next time I make it back to the area, which will probably be when I bring the car back for servicing.
I must’ve spent 20 – 30 minute browsing the entire store… A big plus with me is the fact that they carry the Stella & Chewy’s freeze dried line. ‘Great find! I’ve been to a number of different shops since returning to the Bay Area and Stella & Chewy’s has been challenging to find. (I think the only place that I recall seeing it was @ Pet Food Express in Fremont.) Stella & Chewy’s is a great way to introduce or incorporate a «raw» diet to your pet. («The Pack» loves it!)
It is actually a pretty big store, carrying items for:
— Dogs
— Cats
— Rabbits
— Guinea Pigs
— Birds
— Fish
— Reptiles
— Horses (Smaller section)
‘And as far as dog food brands: Eukanuba; Taste of The Wild; Natural Balance. (‘Just to name just a few.)
HAPA Boy, my bully-​pit has a few allergies and Natural Balance’s (LID), seems to work great for him. Albeit a bit pricey, when broken down to cost per meal, it’s nothing compared to a $ 6, grande mocha. Good food, good health, that’s good for everyone!
Reminder: JUST SAY HELL NO to Chinese dog food or treats… ‘Not just because of the health risks involved but after an hour the dog’s hungry again. DO NOT buy pet food/​treats coming out of China except maybe the occasional cheap name brand knockoffs but even then I’d be wary. — «Oh, I’m so sorry to hear you got lead poisoning… ‘BUT that is the cutest Coach purse I’ve ever seen, it matches your colonic bag perfectly.» It’s not worth the health risk it may pose to your pet, vet bills, or possibly even death. ‘Skip the mocha & buy the good stuff you cheap bastard! Trust me, «Stinky,» will love you for it!
A-​OKAY: USA — CANADA — AUSTRALIA — NEW ZEALAND
’Even though Incredible Pets doesn’t carry a huge variety BUT for the brands that they do carry, they offer a wide choice of different flavors & options. Incredible Pets has a very large Stella & Chewy’s line of products as well as a wide range of Natural Balance (LID) choices as well. (Dry & wet food; treats)
Photo —
Natural Balance (LID) Sweet Potato & Venison: $ 65 (26# bag)
Photo —
Now, $ 65 for a 26# bag ($ 2.50/lb.), may seem like a lot @ first glance but given that this bag will feed The Pack (two dogs), for a month, four meals a day, the cost per serving breaks down to about $ 0.58. Mind you we have one small and one bigger dog, 12# and #70#, respectively. In addition, I do supplement their meals with additional protein as well. (i.e. — Pork, beef, lamb, fish, etc.) Yes, they are well taken care of.
Upon checking out, «Chayenne» (Sp?), asked if I had an Incredible Pets Loyalty Card… Well, I do now! It’s a point system that allows you to receive coupons, discounts, as well as promotions. If it can save my coupon-​cutting, leftover grubbing, dumpster diving @ss some money, I’ll take two! Yes, I’m THAT guy… You know the one you see stuffing his pockets with the free COSTCO samples as I push the children & elderly out of the way?! You would be correct! HEY! Don’t judge! I paid my $ 55 membership… I thought it included the hors d’oeuvres buffet, no?
Overall, great store. It was very clean, orderly, good service, and nice range of products.
— Big Aloha
(Pet) Food: 4
Ambiance: 3+
Service: 5
Value: 4

Unfortunately there is no place for zero stars. I have been going to this store for over 10 years and slowly but surely the service has gone downhill. I don’t find most of the employees know much about dog food etc… However it seems the other reviews are good…
Today I called to see if they had a brand of dog food in and I was told yes… asked what size I needed etc. When I went to pick it up, they didn’t have the brand or the size… I only use them when I’m in a hurry, and today was their final nail in the coffin… She apologized over and over again; however I was in a hurry… so I had to go to another place for the food I needed… When I got home, there was a call from the woman who messed up letting me know they’d have it «tomorrow»… I don’t need it tomorrow, I needed it today…
I will NEVER go into that store again… If you really want a clean, well stocked and highly educated staff, go to Pet Food Express in Roseville. Shame on me for being in such a hurry.

Lots of options

I have been back a couple more times and have been very happy with the staff I have worked with. The selection is awesome — I’m glad I feel good about shopping here again!

Staff is way friendly and Knowledgeable. Prices are average for being up on the hill and they carry lots of the good brands!!! alot better brands then kmart, petco or anywhere else.

love this store. i shop at their roseville square, east sac, carmichael and auburn stores — every store is clean, with well versed sales staff. One of the things i like is that they KNOW which edible treats are made in china and which are from USA, which is important to me. (read the labels — many of those chicken and beef treats hail from china, even though they lead you to believe otherwise. AND sometimes, within the same brand, some things will be sourced in china!!). They are also well versed in dog foods, especially the more esoteric brands (read: expensive but worth it). I was at one location and they didn’t have what i wanted (and had previously purchased at another location) but the clerk immediately offered to get it for me special order. I love supporting local businesses — this one is a sure bet for my dogs!

Yes, they have a lot of items that you can’t find over at that other pet store in town. They are pricey though. The place is clean. The people that work there are nice, but maybe too nice. I know exactly what type of cat food that I needed, so I went over to the aisle and got followed by an associate. No problem, I told her «I am good and thank you». A few minutes later, another girl came over to see how I was doing. OK, either they are really bored or they think I am going to steal some Fancy Feast.

I have been going here for years now. My hubby who loves his aquarium and discus fish. And I buy Beary’s food her. I have always encountered very friendly people and good service. Some people think it’s a bit pricey, but hey I rather spend a couple dollars more and support local then going down the hill for cheaper. Beary always get greeted by a lady (Im sorry forgot her name) and Andre always has to say Hi to Dee and Amy if they are working and get the latest scoop on the new fish arrivals. So yeah! :)

There are not many Pet Stores I’ve been in that are CLEAN!!! This is one of them. A little pricey, but overall they have pretty much anything you’re looking for, nice staff and a great selection of all kinds of pets.
This is really a well run, Clean and beautiful Store.

This is the only place in Auburn that I was able to find hand feed birds. They don’t have them as often as they should, but it’s probably because they sell out realy quick. They have always been helpful and nice. It does kinda smell a little though. Maybe that comes with the small pet shop environment.