Joe Hudson’s Collision Center

The reviews and positive feedback from online are what originally attracted me to Joe Hudson’s Collision Center when I was involved in a wreck in October of 2014. Initially I was satisfied with my decision and how fast they put me back in the driver seat, but as time passes I’m beginning to suspect that they rushed my vehicle out of the shop at the expense of quality work.
Since accepting my vehicle from the shop (which I couldn’t even do the first time they told me it was ready because they primed but didn’t paint a panel tucked behind the wheel and thought I wouldn’t notice) I have made numerous trips back for various things such as my door hinge not being remounted straight causing the door to shut at an angle and most recently for rust that has begun to form under a scratch from the wreck that they ground down and painted over.
The reason that I’ve waited so long to write this review is because since I alerted them to the rust issue in September of 2015 (started in May 2014 but I was abroad all summer) I am still without a solution and nearing the end of my patience. I called in November 2015 to inquire about the status of the claim and was told I’d get a call with an appointment at another shop to fix the issue within a week. I never received a call, email, or anything after that phone call.
Fearing they had forgotten about me, I went in person to the store in early January 2016 to check on the status of the rust issue and I was told I «fell through the cracks» and absolutely nothing had been done (what happened to the appointment that was being scheduled?). As of today I still have the rust issue and am once again waiting on them to contact me with a solution.
At no point in time has anyone from Joe Hudson’s Collision Center called/​emailed/​texted me with updates other than the first time they contacted me to let me know the work was done. To say that this entire ordeal has been frustrating is an understatement. I would NOT recommend this repair shop to anyone who has even the slighted standards for customer care and quality repair work. If it weren’t for the warranty that they provide I would have gone to a different repair ship to fix the issues they still haven’t corrected months ago.

Incredible, incredible service. Joe Hudson really relives the ‘circumstantial dread’ of visiting a collision center. I was greeted at the door, helped promptly, and got my vehicle back just the next day. They event kept me updated on the progress of my vehicle’s repair via text. I couldn’t be more impressed. Or grateful. Thanks a ton, guys!

No one enjoys visiting this type if place, but the service here was impeccable. Cameron went out of his way to make sure that I got my vehicle returned when it was convenient for me. He had techs stay late at night which allowed me to pick up my car on a day they are normally closed. This saved me about 5 days of using a rental car. Even though my car was not perfect upon return (minor paint overspray, turn signal out, needing detail,) and I was aware that it would not be completely ready, I still appreciate the fact that he saved me money.
At my convenience, I returned my car to do the detail work which seems to be perfect now. I was even offered a complimentary rental for the day.
I highly recommend this shop based on the personal service I received from them. The service on my 2010 Infiniti left it looking like it is brand new.