MultiCare Auburn Urgent Care

I was sent to this location after my initial visit to their Urgent Care in Federal Way. They said this was their ER and I walked in at 8PM with a broken hand.
The place was busy but I was seen in about 30 mins of waiting and receptionists, nurses and the doctor were all friendly, courteous and efficient. The facility was 5-​star clean.
There was one nurse who asked some questions (with a strong accent which we had hard time understanding) as to what the doctor said. He seemed annoyed when my husband who used to be a paramedic corrected him it was «5^th metacarpal» that was fractured.
Overall, the visit went fast, pleasant but we chose not to return here for the surgery based on the Unilocal reviews on their recommended orthopedicians.

I went and pre registered online prior to coming in. I had already felt so sick I didn’t even want to leave my house. pre registering did nothing the lady at the front desk was so slow and was asking irrelevant questions. oh are you a school teacher to one to another oh you have x amount of jobs. if you want to have a job where you want to do customer service while you have a whole waiting room of people that are sick can you find somewhere you can work at your own pace!

The clinic is very inefficient. They have tremendously long wait times, slow service, rude service at the front desk and it’s not that clean.

I was here today and was treated with the upmost respect. The staff is wonderful and respectful. I had to come in for a UTI and had to run into the bathroom several times while there. One of them for a sample. Everyone was so nice and friendly. They understood very very well why I had to run into the bathroom. But that’s what happens when you have an UTI! I do recommend this place to everyone that is looking for a place to go for Urgent medical needs.

Don’t really like coming to the doctors, so when I do I don’t look forward to it. Having said that, I’ve been here twice now. Each time I’ve gotten in to see the doctor faster than expected. The nurses are very sweet, and the doctor that «types with one finger» actually is chill and helpful. Great FREE clinic to go to. However, if your looking for a better customer experience You can always just pay a little and go somewhere else. :)

I’ve been here many times for various reasons. I’m giving 1 star for the check-​in. Cathy at the front messed up check-​in and the other receptionist was basically scolding her in front of patients. I got pushed back though I had checked in online. I know they lied to my face about the fact that people after me went in before me because they checked in online. No– it’s because they messed up. Very unprofessional and frustrating.

I actually had a really great experience here. The wait was pretty long (about an hour and a half to two hours), but they have a program where you can check in online and they’ll notify you when it’s almost your turn to be seen so you can go get something to eat etc while you wait. I didn’t use the online check in, so I’m not super familiar with how it works, but it is an option if you’d rather avoid the long wait. That said, there was a pretty lengthy wait, but no longer than what I would typically expect from an urgent care facility. I went in with a sore throat, swollen tonsils… I was miserable. They swabbed my throat for Strep, and about 10 – 15 minutes later they told me the results came back negative. Bummer. The doctor came in, asked some additional questions, and was overall extremely nice. He listened to my symptoms like he actually cared! A nurse came in to take my blood for a mono test, and I panicked, but she was awesome and helped me calm down by making me laugh. I barely even felt the needle go in, and I didn’t bruise at all! They gave me a prescription before I left to help with my pain for a day or two until the mono results came back — and they called me right away once they got the results the following day. Before I even requested, they sent a new prescription to my pharmacy so it was ready for me when I could go pick it up. And that was that. The receptionist wasn’t super friendly, but she wasn’t grumpy either. The nurses I interacted with and the doctor were all insanely sweet and helpful. Overall, hopefully next time something comes up, I can go to my primary care physician… but if I can’t, I’ll definitely come back to this place.

Super long wait times. Medical staff is nothing spectacular, but they can get the job done.

I would have to agree with Mia. Incredibly unprofessional. So unprofessional that Im still in the office writing this review. I got the same 1 finger typer which means nothing to me, but his inquisition was personally intrusive at best. The nurse came to take blood and Im one who has had his blood taken many a time for sports and training and injury surgeries etc. This woman just launched the needle in. No jiggle trick no «here comes the pinch» When I mentioned it I was greeted with a devil like smirk as if it were my fault I jumped. Im not huge on confrontation so I said oh youre fine Im probably just more sensative today because I dont feel well. She didnt even acknowledge me. It was as if I was being herded like a cow to the slaughter. I WILL NEVER RETURN!

stopped in this urgent care on a friday morning and it was packed. Waited for an about an hour but managed to beat the rush and overhead the receptionist tell patients that the wait would be around 3 hours. Counted about 4 people that just walked out and went elsewhere. So if you do decide to go to this location, make sure you go in EARLY… like 8 am early. Other than the wait, the staff was friendly and helpful. Got treated by the doctor and was out the door in 30 minutes. Pretty typical of what you get from Multicare Urgent care clinics… long waits.

I would avoid this multicare if you can. I thought the doctor was unprofessional and not very knowledgable about anything and who types with one finger? If this keeps up I can only imagine that they would have to use their malpractice insurance often…

I recently sliced my hand on a fluorescent tube and needed stitches, but I was able to stop the bleeding enough that a full-​blown ER visit seemed unnecessary. This was around 4 p.m. on a weekday, so I’m thankful for the convenience of an urgent care center so I didn’t have to visit an emergency room.
The first receptionist I saw was just a tiny bit gruff, but I got my insurance information and contact information filled out without much difficulty. I spent maybe 20 minutes in the waiting room before I was called back for treatment. (They don’t do appointments, by the way.)
All the medical assistants were very friendly and professional. They took my height, weight, blood pressure, and patient history before sending in the nurse to examine my wound. A nurse cleaned my wound and gave me a tetanus booster shot, and then a doctor (with a student observing) came in to clean the wound (again), apply lidocaine, and perform stitches. When the stitches were complete, I was bandaged up and instructed how to care for my wound.
Getting stitches is never fun, but my experience at Multicare Urgent Care was surprisingly pleasant and relaxed. My only complaint is that the TV in the waiting room is really loud. I don’t want to hear Rachael Ray yapping on when I’m trying to keep to myself and get some reading done.
I went back a couple days later to have my dressing changed and have a doctor examine the stitches. Everything checked out. I should finally have my stitches taken out in 10 – 14 days from the original visit. Hooray.