Riester’s Appliances

I really wanted to purchase a washing machine from a small family owned business. I go in and there’s one person working and one customer, do not even get greeted! I walk around for a good 15 minutes still not even acknowledged! Very very poor customer service! Never had that problem when the owners were there! Sad enough I had to go and purchase one from Lowes!

Horrible experience. Have had chronic Bosch dishwasher problem — Bosch itself would only pay for a «diagnostic» by one of their «authorized» service companies, which turned out to be Riester’s. (Bosch’s choice, not mine.) Worker who seemed intelligent and communicative came to my home, thoroughly examined dishwasher, gave diagnosis — which would have had Bosch paying for a new control board, which he very clearly and definitively said was the problem. (Another person was there to hear this diagnosis, as well.) (Another authorized Bosch service company, CNY Appliance — who has been great on other occasions and whom I would highly recommend — had said the same thing, but the guy broke his leg and was out of commission before he could make it official — thus, Riester’s.) The repairman assured me that this was in his report, which he said would definitely be sent to me by the end of that day — along with the order for the replacement part. He even said that if I called Bosch that Tuesday, I might get them to expedite the arrival of the replacement part — he strongly recommended doing this.
But the report was NOT sent to me; I heard nothing back from Riester’s at all. Pursuing it two weeks later, I was given a bit of a runaround and finally passed to the service manager, who did then finally email me the report. The report I received, two weeks late, was completely inconsistent with what the repairman who visited and wrote the report had said. It had been doctored to say «No problem found» and «believe issue was with installation.» When I asked why the report had been withheld from me for two weeks, he simply said he didn’t know. When I asked why it did not say what the on-​site repairman had said he had written, the service manager told me that the repairman was «inexperienced» and had only been with them for six months, so someone else, who had not been to my house and never saw the dishwasher at all, «corrected» the report that was sent to Bosch. When I pursued this, he became rude and aggressive.
The upshot: why does Riester’s, the «authorized» Bosch repair service, send out a workman whom they consider to be too «inexperienced» to write an accurate report in the first place? And why do they have the report altered by someone who has not seen the appliance at all? Whether it’s incompetence, or dishonesty, or a combination, I don’t know. I suspect something of a «special» relationship between Riester’s and Bosch (perhaps they are «authorized» to save Bosch money by not reporting a problem that would be expensive to fix? — my best guess). Or perhaps they just send out «inexperienced» repairmen they don’t trust and maybe don’t have to pay as much as someone sufficiently «experienced» so they can get there quickly and bill Bosch? I don’t know. But I do know that I still have a nonfunctional dishwasher, and have reached the end of the road of possibilities. (Bosch has been horrendous as well — and has strung me along for three years; I’ve paid more for fruitless «repairs» than for the dishwasher itself, and Riester’s was the end of the road, though the final «diagnosis» was on Bosch’s dime.)

I could not have been happier with the service from this company. They were absolutely wonderful. Everyone I spoke with on the phone, from the service manager to the receptionist could not have been any more professional, friendly and helpful. The serviceman was scheduled immediately. My refrigerator was not cooling. I was called back to confirm a 4 hour window for service. He arrived promptly and was very knowledgable, and courteous. Did a great job. I called Reister’s for a second refrigerator needing a new ice maker. They came out and fixed the ice maker, but I needed to call them back becasue the arm of the maker wasn’t falling back into place. They came right back, no charge and installed ANOTHer brand new ice maker. Works perfectly. I loved this complany and I already recommended them to my friends here in the Finger Lakes Area who have had all sorts of problems with other appliance repair companies, as had I in the past. I am so happy I found these people. You won’t be disappointed.

Do your research before you purchase ANY appliances from Riester’s in Auburn, NY.
We thought we were doing the right thing by shopping local and not going to the big box guys down the road.
We redid our kitchen and purchased all top of the line stainless appliances from this store.
11 months later my refrigerator doors are rusting at the bottom of the handles. When I made the purchase they gave me an «incentive» and included the extended warranty with my package of the oven, microwave, dishwasher and refrigerator. We spent thousands of dollars with Riester’s.
We call the joke of a warranty company, which is a ²⁴⁄₇ call center. They do not cover rust. Our 11 month old appliances are starting to deteriorate and we are very unhappy with the service, products and fake warranty they provided us with.
Do yourself a favor and just go to Lowe’s or Home Depot and AVOID this scam of a company.