AT&T

Came with my girlfriend to do a simple upgrade. Ended up waiting over an hour and fifteen minutes before we were helped. At first we were put on a waiting list and then removed when we had to make an account change, then told we were put back on, but weren’t. I work in retail so I’m usually very patient, but come on, over an hour just to talk to someone?
When we finally got someone to help us, he was nice and very helpful. So I guess that’s nice. All in all, I hope we don’t have to come back or if we do, it’s faster than this time.

This place is a bit of a mess to get into and out of at times so if you can take a right into and a right out of the place it will be in your best interest. The store feels a bit run down but it does carry all the items you would expect in a cell phone store. We walked in at the perfect moment as we were served immediately. The person helping us was very nice and informative. Unfortunately its AT&T policy that is letting themselves down. I am on a family share plan and listed as a primary with my father. Well if you want to make changes to the plan he has to be there or I have to go home and do it from my own computer. Makes 0 sense. So that sums up the loss of 2 stars, because AT&T policies make no sense

Sad with my visit today, I usually travel to this location specifically for the great customer care I recieve. Today was not a good experience. No greeting when I entered and was not even put on the wait list till after wandering around for 15 minutes which was my first interaction with a representative. I went in to find a different case for my new cell phone. I started to help myself and found a couple of cases that would possibly work for me. Tried them on my phone and waited to be helped. My daughter dropped my keys down the opening for the cords to the computer. Rep didnt believe me and I had to insist he look harder 3xs before he found them. I asked if there were any other colors of one case and he insisted there was not and then «found» another on the counter. He offered no other cases and gave no input. I wanted input and all I got was a selfserve experience. Dude even had the gall to be on his personal phone. His breath was rank like he forgot to brush his teeth. He was not personal or engaging at all. Stuck with a basic color and no idea if I bought the best case. At least this new case fits…