Gateway Crossing Apartments

I absolutely love this complex. The front office is filled with ladies who are amazing. They make you feel like family. I had a c-​section, and the manager offered to go get groceries for me while I was recovering. I appreciated it so much. The front office always puts on a social event every month open to all residents. They make living here amazing. The maintenance workers would bring my heavy boxes up to my apartment for me when I got too big/​pregnant to carry them myself. And they are quick to fix any problems.
The apartments themselves are nice. I love the kitchen. All Black appliances. Cabinetry is plentiful and good. Washer dryer hook-​ups. Wooden floors in the entryway and kitchen. I have a decent sized ²⁄₂ with a sunroof instead of a balcony. Carpet throughout except in the bathrooms. Lots of power outlets, and lighting. Ceiling fans in all rooms.
The grounds are really quiet. The complex offers valet trash that collects everyday except Friday and Saturday. Laundry room has four washers and dryers. The clubhouse is state of the art with a massage room, mini TV/​theatre room that offers gaming consoles and free netflix. A gym and pool is on sight. All the comforts of home.

The pool isn’t heated, but it is actually not bad during the summer days. I see people doing pool parties or just laying out almost every day when it is hot.
If you request maintenance service (via email) to the managing team, they can usually get the maintenance guy out to you on the same day. I have to admit that this is one of the more efficient apartments I have resided in in terms of maintenance service.
The front office managing team consists of 3 ladies– Katie, Chasity, and another lady. Katie and Chasity are friendly enough, but the other lady works in a bigger office and basically tries to seem more important. She is not as friendly and usually ignores you unless she’s the only one there and she is forced to help you.
When you are getting ready to move out, I suggest you provide a 30 day notice about 60 days out because they can start citing some unwritten rule to get you to pay more.
I’ve lived in this apt quite some time now, and this is my third update. The biggest plus so far? Still no cockroaches. This is a rarity, and it warranted another star. Another tenant in a different building told me that they saw cockroaches before so maybe I’m just lucky with clean neighbors. Either way, I am fairly happy. I don’t hear my neighbors having sex as often anymore, and the dog next door does not howl as much as it used to. I really think this place would do a LOT better if they just built a children’s playground area– both indoors and outdoors. Right now, there are only tiny patches of grass where all the dogs poo. There is literally nothing within walking distance of this place other than a Carmax, and some outdoor gun store.

PROPERTY AGE: Built in 2013– PRESENT as of (3÷7÷2014). With nice brand NEW units never lived in before, SCORE and what sold us!
STAFF: Friendly and work hard to resolve any problems you may incur pretty quick
AMENITIES:
— (CLUBHOUSE) is only open during business hours: 2 TV areas to relax at, fireplace sitting area, FREE residential coffee bar, nice new clean bathrooms, and business area (3 MAC PCs, 1 Windows PCs, 1 Printer/​Copier/​Scanner, and the use of their office equipment upon request).
(MASSAGE ROOM) is open between 0600 – 2200 with a preferred massage therapist on call and lives on property.
(MEDIA ROOM) is open between 0600 – 2200 and has access to nice clean bathrooms.
— (GYM) is open ²⁴⁄₇: Lots of NEW equipment to choose from, free weights (dumbbells), and a private yoga room.
— (POOL AREA) is open between 0600 – 2200: Salt water pool (5ft) with what seems to be a hot tub area that is being used as a kids pool (3ft) area, 2 charcoal grills, a nice covered granite countertop sitting/​eating area, handicap pool access chair, lots of lounge and sunbathing chairs.
— (PROPERTY): Pet areas, nice covered mail area, and rental garages.
UTILITIES: None included that I can recall, but all units have valet trash.
UNITS: There is a regular unit and then there is a concierge unit. Like most apartments, you can hear some outside traffic/​discussions and foot traffic on the stairs. *NO Elevators*
(Regular Units): Have basic flooring, appliances, lighting, fans, formica countertops (bathrooms and kitchen), large walk-​in closets, railed patio area, and W/​D hookups. Parking is whomever can get it first, but with plenty of parking available for your family and guest.
(Concierge Units) *This is where we stay*: Have upgraded laminate wood looking floors (living room), upgraded carpet in (bedrooms), tile floors in (bathrooms), large garden SOAKING tub *no jets* (master bath), stainless steal appliances, granite countertops (bathrooms and kitchen), upgraded lights/​fans, large walk-​in closets, railed patio, and W/​D INCLUDED with unit. Parking is RESERVED, but to whomever gets it first.
SECURITY: Semi-​gated complex, with drive through entry gates only. The pedestrian walk gate is currently being fixed (as of 3÷7÷2014), but if you walk about 10 yards to the side of the complex there is no fence. Each unit has private alarm panels for you to activate at your cost with any carrier you choose (ALL windows and doors have sensors). I have seen law enforcement vehicles parked at one of the buildings, so it is nice to know they choose to live here and from what I hear that individual is the onsite security officer.
BILLING: Everything to include credit cards, but charge a processing fee. They also have a residential portal page for additional billing instructions…
CONCERNS:
— The views aren’t great, but I have seem worse in the area
— No playgrounds for the wee ones
— No sports areas (basketball, racquetball, tennis courts)
— No outdoor fire pits to lounge around *HARD TO FIND*
— Minor things with the construction that could have given the units a nicer appearance, but can be overlooked being brand new! *Smells like a brand new home*
— Some outside noise that can be heard in the unit, but not too bad
— As of 3÷7÷2014 there is NO car care center, but was informed they are working on it slowly
— Window issues and the outside screens keep falling off, but the maintenance manager works hard to keep them in and is trying to come up with a resolution to fix the problem
— No recycling program yet
OVERALL: We love it and it is always great to live in a brand new place! I highly recommend…