VIP Tires & Service

I didn’t know VIP’s reputation until after I took my car in for an oil change. After going to out dealer for new tires and inspection the dealer found the oil filter was leaking because it was not tightened when VIP installed it. That cost us $ 25 and when I called VIP to complain I was told there was nothing they could do about it.

I took my car to VIP for a state inspection that usually takes ~15 minutes, maybe 20 if it fails. I was there for over an hour. My car failed inspection validly. So, I bought the parts I needed from another place because they are significantly cheaper for better parts, fixed my car, and returned for a re-​inspection. Again, it took over an hour. The mechanics looked like they were dawdling both times through the windows.
They also told me that my vehicle failed for two different reasons on the right side (inner tie rod and bad sway bar endlink). My car only needed a sway bar endlink — they added on the second part to charge me even more for no reason should I have decided to have it fixed on the spot.
I called in to make an appointment for the other car I have to get it inspected. They told me they were empty that day and to just show up and they would get me right in. I showed up at the time I said I would be there, and they were loaded with appointments and wouldn’t be able to take my other car for at least another hour. I made an appointment for the next day because there is NO WAY I’m waiting two and a half hours for a vehicle to be inspected… because lord knows it would take over an hour a third time.
I’d think very hard about taking a vehicle here if I were you. If you have an emergency, get your car towed somewhere else… if they can’t get a state inspection done in a timely manner, and lie about more things being wrong to upcharge you, they shouldn’t be trusted with legitimate problems.