Buchner Heating & Air Conditioning

Last year I needed help with my a/​c ducts. Today, my whole a/​c system was shut completely down. I was lucky that Ryan was able to make it to my home, 30 mins after I called!
I feared my whole system might have needed to be replaced as I followed DIY advice on the internet and NOTHING! Ryan had it diagnosed in about 15 mins or so.
Buchner’s truly is a caring and honest business at a level that is rare nowadays. Both during last year’s visit and today’s visits –they were quick, affordable, honest and even educational. I feel like I know ALOT more about how these systems work and… I know who to call when they don’t!
Thanks Buchner’s (and Ryan!)! I can’t thank you enough!

These guys are great. They installed our entire HVAC system as well as our radiant basement floor, and did a fantastic job. They are always on time, clean and very pleasant. We’ve recommended them to many people, and always do our annual checkups. Great people.

Overall, the guy they sent out for Buchner was a nice guy and got the job done. I appreciate that. However, I’m not in a position to know if what I got was a fair deal. I will lay it out here as best i can, to help others determine if what they’re getting is fair.
September 8, 2014:
The air conditioner condenser on the outside of the house (the big green box with the fan) isn’t working. Called Buchner, guy comes out. Here’s the charges I received– $ 127.76 for a 7.5 mf run capacitor, $ 60 for a recommended freon top off and we agreed to a $ 189 maintenance contract which covered an A/​C and furnace cleaning. That day, he cleaned the A/​C and we decided to call him later for the furnace cleaning.
Total on Sep 8,2014: $ 376.76
October 23, 2014:
Set up an appointment for the Buchner tech to come out and clean the furnace in advance of the rough winter coming up.
He came by at 1:30pm. Again, very nice guy. He set out to clean the furnace. After 20 – 25 minutes, he comes up from the basement with a recommendation for a new run capacitor. The run capacitor is 10 mf. His testing revealed it to be at about 8.4, which he said is below the manufacturer tolerance, which i accept as absolutely true because he’s the HVAC expert. He did give me the price of $ 114 before i agreed to let the maintenance proceed. However, I’m not an HVAC expert. He spends about 10 – 15 minutes in the basement and completes the work. By about 2:30pm, he’s done. I sign the paperwork and he leaves. A total of an hour or so.
Looking at the bill, the timeframe he puts in is 1:30 — 3:00pm. I don’t know if this is standard, but I have to call it out.
I looked up the cost of the capacitor he used as the replacement on Amazon. It was a Titan Pro Run Capacitor, 10 MFD, 440/​370V, Oval with a cost of $ 17.48. I can accept that they probably get these in bulk for about that cost or cheaper and mark them up. To give the benefit of the doubt, let’s assume the markup is 100% and the cost of the part to me is $ 36. For 15 minutes of labor, I paid about $ 78.
Keep in mind, this is not a repair call. He was already here for preventative maintenance I paid for.
Total on Oct 23, 2014: $ 113.62
Grand total: $ 490.38
I called Buchner afterwards and asked a guy how the pricing is done. He said they use a computer program which provides a flat fee. That’s really all he would tell me. I didn’t complain or ask for a refund because I have no basis whatsoever to compare it to.
Overall, I think the repair guy was good and friendly. However, the charges seem inflated and the fact that parts and labor are combined is a little shady. I assume this isn’t his doing as he gets pricing from the central office. I question whether or not the pricing they charge is fair, but I’m hoping there’s someone out there reading this who knows better than I do and they can use this review to better choose someone for repair.

If there was a higher rating, this company deserves it. Both my wife & I have spent all of our professional lives in sales and in retail. I used to say «where did the customer service go?». Chris Bucnher and his team (Tom, Ken, Tracey) not only restored our faith in business, but saved us from the extreme heat wave that hit our area in the last week. My wife is 9 months pregnant, we have a 18 month baby, and our Air conditioner went out Wednesday ⁶⁄₂₇. The temp in my home was in the high 80’s. My home warranty company could not get their Heating co to my home for at least 36 hrs. We call Buchner Inc and not only did they come out within an hour of our call, they coordinated with my warranty co and replaced my unit. All within a day. This was our first experience with Buchner Inc, it will definitely not be our last.
thank you
CV

They were quick and friendly and reasonably priced. It was especially nice not to have to wait hours in 100+ degree weather for our air to be fixed. We’ll definitely be using them if our air ever breaks again!