Chili’s Grill & Bar

This is a decent Chili’s. Have had both good and bad service there, so it averages out to the 3 stars. Nothing special, but it’s a chain restaurant so with a high turnover of employees they usually tend to be pretty hit or miss depending on who you get that day.

Just came back from lunch and this site really needs a deep clean. Sticky Menus, tables, catsup bottles, floors, cups… it all needs a deep clean. It’s the grossest chilis I’ve ever been. Cutlery and cups are stained. It made the food very unappealing. Imagine what the kitchen looks like if the public areas are bad.

Stopped for lunch and at the end the fire alarm was going off. Not the best experience with the alarm. Oh and watch when you checkout watch for the extra entertainment charge. Make sure they take it off.

I stopped going to Chili’s sometime back because they have cheapened their environment to feel more like fast food, albeit fast food with booze. When I eat there, I feel like I am not eating food. That is a hard concept to explain, but it is like the food looks like food, some of it tastes like food, but it isn’t really food, in the same way that the stuff at Sonic isn’t food. You go there to eat, not to dine, or nourish your soul, or feel better than before you went there, you just go to fill your stomach. And that is what my recent visit to the Tower road location was like. I must say that they do have a competitor in this regard, and that is Ruby Tuesday.

Pretty average place, the service was decent and our waiter was nice, cracked a few jokes and kept it light. Food seemed very microwaved, I’m not stating that it is the case, just how it seems because certain foods will come out a bit odd like the cheese fries, either they undertook the fries or the microwaving to melt the cheese makes the fries soggy, not sure. They must have a fryer though because the onion rings came out pretty normal.
Overall not a terrible place but it’s not exactly a go to kind of spot.

You’d think that, being a chain restaurant, it’d be easy for Chili’s to get their menu right. Well, you’d be wrong. First, I had a craving for Chicken Fried Steak, so we ventured to this location because it’s pretty close to home. We should have just braved the rush hour traffic and traveled the extra distance and gone to BJ’s like we originally planned.
I had the trio fajitas with steak, chicken, and shrimp. Whoever cut that steak had NO CLUE what they were doing, and the result was a shoe leather tough steak. The chicken and the shrimp were good, but the steak ruined it. After informing our waitress (who was pretty attentive and accommodating), that nasty steak was replaced with the carnitas. The carnitas were good, but i feel like it didn’t make up for the faux pas of the steak. I wound up bringing most of my meal home since I was just so perturbed at that point.
My mom had the margarita chicken and Dr. Pepper baby backs. She said they were okay, but she agreed that we should have gone to BJ’s. We’ll definitely take the trek a few extra miles in the opposite direction to get what we want. You live and you learn, I guess…

Good food, good service, but their birthday song is so disruptive and annoying.
Happy Birthday to you… WOOOOO! and so on. Good food tho

We live nearby and eat here whenever we can (at least a couple of times per month). The food has been exceptional virtually every time. The closest we’ve ever been to a complaint would be a short wait, the cooks might be a little slow, or the very few times the food was only warm and not super hot. If we ever do have a rare minor issue of any kind with our order or something, they will bend over backwards to take care of it — every single time. When family comes into town, it is one of the few places we easily recommend (and then we ask if we can join them!).

Grabbed a quick bite to eat for lunch today before heading to Aspen and was not crowded at all. I had the Cajun Chicken Pasta which was good. He had the new burger (can’t remember name) but he liked it. Service was quick and on point.

Went in tonight to have a nice dinner and ended up having a fantastic one at that! Trevor was amazing, his service was wonderful and on point! Thank you so much for making this night awesome and for having such great customer service.

I recently ordered some food to go and got home and my chicken crisper were dark brown, meaning burnt. I drove back to Chili’s not to complain, but to show them what they gave me. The management didn’t think anything was wrong with the chicken crisper and asked me what do I want them to do? I explained that they should not look like this and should not be dry inside. The lack of concern by management really left a bad taste in my mouth. I have been going to this Chili’s since they built it and one thing I have noticed is the change in management and services go down. All this happened on 1÷10÷2015 @ 7pm. I have decided that this was the last straw and I will not patronize this Chili’s anymore. Chili’s has lost a loyal customer for over 8 years and the lack of concern by management is the reason why!!!

Okay, first off — the kitchen here is 4 stars. The chicken is better than most Chili’s, although sometimes it’s a miss.
The restaurant however needs to get it together. This is the only restaurant in the area at the moment — so they are always slammed.
Two of my to-​go orders have been lost. Each time, after waiting 30 minutes to leave my place to pick up the food since they said it’d be ready in 40 — I get there — wait in line for 10 minutes to get my food — only to find out the entire orders has to be re-​entered and then I sit for another 40 minutes waiting on the food. What really burns me is that there’s never an apology, or a discount. There is no attempt to redeem themselves. And, the last time, you could tell the manager was there trying to help keep the orders straight.
When we ate inside we were waited on by someone claiming to regularly be a bartender. She was just as direct as a bartender, so it makes sense. But, well, I left with mixed feelings about the experience. She pulled out some card about girls ordering first. Look, we were a large group, let us order in order by person if that’s what we wish. I have special order needs due to allergies and my partner helps me out as he worked for Chili’s for years. Not only was I made terribly uncomfortable, the order was screwed up by her enforcement of her system. But then, she brings me a box without me needing to ask for it and makes it all happy and themed for the season. I felt appreciated as a customer, but only after being «scolded» for our way of ordering in order by person.
There wasn’t a wait, to our surprise, when we went in to eat. Which was awesome. The drinks kept coming. But, the staff needs to treat the customers better — and they need to figure out how to handle the high volume of to-​go orders. The music is way, way, way too quiet — always.

Have not been to chili’s in years. Really like the new changes. The food is actually good now and the prices are right.

We went here on Sunday October 19^th 2014. Time was about 16:30hrs ish. Right when we enter, there are like a couple of «flies» flying around at the Waiting Area. Hmmm, is this a norm?
We had to wait for about 10 to 15 minutes at the waiting area. The personnel behind the «waiting booth» gave us the «electronic flashing token». Actually I do not want to wait but since we are already there, we just go with the flow. Man at that time, this establishment is packed to the brim. Perhaps for one it was a Sunday. Duh! Plenty of TV screens for you to catch the NFL game which was airing that evening. Plenty of patrons bringing their family there too including kids.
About 10 minutes later, we are ushered to one of the Booth seating. Err for one, personally, for 2 person its a little too cramp for my liking. Then they show the «in-​thing» technology, like the «ordering TABLET» if you want to order your Appetizers or Play Games online etc. YES, they are in the technology, but that «TABLET» alone took up a lot of space for our so call cramp dining table.
Anyways we went on to order from the Restaurant Menu.
* Texas Cheese Fries WITHOUT BACON — Full ORDER ($ 7.69)
Topped with Monterey & Pepper Jack and Cheddar Cheese, Jalapeños & Green Onions. Served with house-​made ranch dressing
* Classic Sirloin* — 10oz Sirloin with Customize Combination ($ 17.49)
100% USDA Choice Sirloin with Chili’s seasoning & topped with garlic butter. Served with loaded mashed potatoes (WITHOUT BACON) & steamed broccoli. I opt to have Seared Shrimp with my Main Entrée order.
* Classic Sirloin* - ($ 16.19)
100% USDA Choice Sirloin with Chili’s seasoning & topped with garlic butter. Served with loaded mashed potatoes (WITHOUT BACON) & steamed broccoli. I think Hubs ordered the 12oz Sirloin for his Main Entrée.
For our beverages, Hubs opt to have Coffee ($ 2.19) and Fountain Drink ($ 2.39) while I opt to have water.
The food came out on a timely manner. But as for our appetizer of Texas Cheese Fries WITHOUT BACON, er those can do better. I was disappointed with our order Appetizer. It went COLD so fast. Those Texas Cheese Fries, DO NOT WOW me. *SAD FACE INDEED*
Hubs said the appetizers are OK. Hubs wasn’t feeling that good that evening. THANK GOD we live close by, managed to pack our food and Hubs Dinner in TO GO Boxes. Hubs ate his Dinner at home and he like his order of Customize Combination of the Sirloin.
Service was OK. That evening our Main Server her name is Kayla.
But I think Chili’s can do better. Personally from what I observed and have, I rate them 2.5 stars, but with 3 stars for Service. Maybe we ordered the wrong item that evening. Nothing stellar nothing fancy. YES there are plenty of items to choose, but I WONT BE in a HURRY to return. *SIGH*
Chili’s Grill & Bar
Tower Road #1230
3451 N Tower Road,
Aurora, CO 80 011‑3509
Tel: (303)-375−1550
@203/2014

Just looking for a dinner out anywhere close by, chose Chili’s. It certainly is a family oriented place. I think ours was the only table that did not have a least one child ready to eat. The place is clean, the menu is large with lots of nice pictures of food. Decided on the 2 for $ 20 dinner. I got the chicken fajitas and my son got the 6oz steak. We did get an appetizer with meal and we chose a flatbread with chicken. Small, 4 pieces, but tasty. Fajitas were acceptable although the chicken had no spices at all which made the dish bland. No salsa on the table so had to ask for that and it made the dish better. Enough food so the portion size was good. The steak was a fair steak, came with mashed potatoes and broccoli. The staff was friendly, attentive, made you welcome and seemed to be enjoying their jobs. All in all an acceptable atmosphere (if you like kids) and food.

My fiancé and I went in for a drink and dinner due to a long stressful week. The waitress took our drink order and the drinks came out 5 or 10 minutes later. Too long to wait when it’s not even busy in here. The waitress IGNORED our existence while she sat and talked with other customers and the bar tenders. I repeatedly tried to flag her down and she ignored us again. We finally went to the hostess and got seated somewhere else where Danielle came to help us, she was so friendly and more than happy to answer any questions we had. If we hadn’t been seated in her area and treated so well by her I would NEVER come back here. Danielle needs a raise and the other waitress needs customer service classes.

I’ve been here multiple times because it’s convenient, and in my area. It’s hit or miss when I go there. Either it’s an amazing experience or a really crappy one.
Every time I go though the hosts/​hostesses have no enthusiasm or let alone a smile on their face. Working in customer service I can’t stand be greeted without a smile. Small, but it’s important to me.
I love the food and the 2 for $ 20 meal deal. I always get the steak, and I’ve never been disappointed. If it wasn’t for the food I’d probably never go there because the service, like I said is hit or miss.

I havent eaten at chilis for years now, so for the past month ive been traveling for work and chilis was one of the restaurants that was near my hotel. They have an online ordering system that lets to you place an order ahead of time so that you can just pick it up and go. THe food is decent, nothing fancy just your typical burgers and other grilled items. Over the past few weeks ive had the bonless chicken wings, the bone in chicken wings, the monterey chicken, honey chipotle crispers, and the mango tilapia.
I prefer the bone in wings vs the boneless wings, really only because dark meat over white meat. You get about 8 wings per order, 4 lil drums and 4 wing pieces with celery sticks and your choice of blue cheese or ranch dressing.
I wasnt a big fan of the monterey chicken, it came out a little dry, but i did enjoy the sides of the mashed potatoes and the corn on the cob.
THe honey chipotle crispers were good but the sauce was a little too sweet. Next time i will probably order the regular chrispers and ask for a side of bbq.
I was impressed with the mango tilapia. Probably the best dish so far, and pretty healthy interms of calorie count. It came with a side of rice and brocolli. The tilapia was grilled and topped with mango and avacado.
Overall the value is decent, especially if you sign up for their email club, you usually get coupons for free dessert or appetizer with an entrée order. Works out pretty good if your not ordering from the 2 for $ 20 menu, which is a good value.

They delivered the wrong order, were slow, and the place was dirty. The sad clowns came to town.

This summer I worked near this Chili’s location. We went out to lunch two days a week for a month. Chili’s would have been perfect. Except that every trip sucked.
Do people really have two hour lunch breaks? Because it always took us at least 90 minutes to get through a meal there.
Many of the lunch specials come with endless chips. They were always running out of chips. You are a national chain restaurant. Surely you can estimate, after serving thousands of customers nationwide, how many chips a given location should order.
The service was half-​hearted. Waters weren’t refilled very frequently. We had to wait a long time to order and the waitress rarely came to check up on us (get more chips, replace a fallen utensil, etc.).
After two or three trips, we just stopped going. Methinks not, indeed.