Dairy Queen

We always come to the West Illinois Dairy Queen because the taste and texture of the ice cream is better in our opinion. Great service through the drive-​thru. My complaint is that we have sometimes purchased a bag of Dilly Bars that have ice crystals. That and the Dilly Bars are actually smaller in weight than they used to be. I’ve purchased a Dairy Queen cake that tasted old. I asked how fresh the cake was and was told that it wasn’t that old. My fault for accepting that answer. We’ll continue to come here for freshly made ice cream treats.

I am so upset right now. I drive up to Dairy Queen at least twice a week to get some ice cream. Yes I know that $ 5.38 is a lot of money to spent on a cup of ice cream when I know it probably cost them a fraction of the cost that they charge me to purchases the ice cream. I decided to go with something different today and I got the pumpkin pie with pecans. After doing a few things I decided to open up my ice cream and eat it and when I did I noticed that there were no pecans. I decided to go ahead and call the store and I spoke to the shift leader who told me her name was Alicia. I let her know that I was just up there and went through the drive thru and got a pumpkin pie with pecans. When I arrived at the drive thru window I was asked once again and I told them I would like the pumpkin pie with pecans. I let them know that I was not happy because now I was at home wanting to relax and I was looking forward to enjoying my ice cream. The shift leader asked me if I would want to come back and bring back the ice cream and she would exchange it for the one I actually ordered. I let her know that I didn’t feel like coming back up because I’d already been inconvenience. Then she proceeded to say she could take my name down and I can bring back the ice cream that I currently had in exchange for a new one. I have never in my entire life been asked to keep food that was wrong and bring it back to get a new one… all of this «at my own convenience». I was highly upset. I decided to go up give them back the ice cream they gave me in exchange for the one that order because I decided I will not be returning there anymore. I can always go to the grocery store and get a half gallon of ice cream for less than what they charged me for a medium size cup blizzard.

Mmmmmmm yummy Blizzards!!! Glad the added the drive thru during renovations.